[Resolved]  Vodafone — Bad Service

Hi iam Pathi Srinivas Reddy, i had taken Vodafone post paid connection i.e [protected], on 23rd June rs.500/- deposit also paid, on 5th July number was suspended, then i call to Vodafone Executive Sachin ([protected]) to find out the reason but not responding the call, on 12th morning i got a call from ([protected]), and asked for available timings, the 1 of our executive (Adi) visited my residence address and taken all my details of native place, and inform that it will activated by evening. But it was not yet activated till now.

Sir,
I Navendu Shekhar, i have data card internet service. no. is [protected]. Your internet service is very bad. rare you given me bps speed. are you saying me i will give you kbps speed.
plz repair your service ... your very very bad service. are you not repair your service other wise i am leave your connection.
plz repair it. i requist to you.
Thank you

vodafone very bad service...

your service is very bad . r u given 0 bps. not in 1 kbps or 2 kbps. r u given 0 bps speed . very very very bad service. all network are good but your network are very very bad.
are you relay very big chatter. you know. bad men

plz give me only very good suffering ok. open page and orkut, facebook etc......
ok bad men

I have data card internet service and r u given me o bps speed very nice speed. your all services are very very bad. why u r given bad service. r u very big chatter .
plz remove your service in India. Go out your country. Chatter

dear sir,
my name is dilsher dalal.i am from bahadurgarh ,haryana.my vadafone no. is [protected].one month ago i have activate 199 rs plan in my phone. he is not working well.so i want to deactivate this service.but vadafone did not deactivate this.they ignored my messages.so please help me to deactivate this plan.my email.id is [protected]@gmail.com

I am Moosa Nadu Moolayil. I took a vodafone connection on July 18, 2010. I took this connection from Vodafone outlet Perambra Branch. When I took this connection I told them don't send any message and anonymous call also, I need only incoming and outgoing calls service. But they activated caller tunes without any information or my consent. Vodafone deducted RS one every day for this caller tune services. Really I don't know this service is activated or not. After one month 30 Rs deducted from my account, that time I called to customer care and asked them, they told that this amount debited for caller tune facility and we don't have any provision for refund. This is number one cheating to customers

Mainly stop the anonymous calls and messages, These calls and messages are sending without customer's consent. If you are deactivating this, it will take 45 days. So make sure they should deactivate within 24 hours after getting customers request.

Thanks and Regards

Moosa Nadu Moolayil

Dear sir,

Please find here my complain to Vodafone for which they are failed to sole.


Re: Documentation related concern for [protected] [REF:[protected]]
From:
Joyvil Rathod <[protected]@yahoo.com>
View Contact
To: vodafonecare.[protected]@vodafone.com
Dear Sir,
Already I submeet the documents it is not a issue but want to solve from you about some my quires as below.

1. I have a SIM card of Vodafone from three years, when I was purchased card I submit all my detail and document in spite of that for second time after two or three months of purchasing card one person from your company came to my home for doing all above said procedure I was done it.So, Why it is needed for third time from you? Why you do not able to give my documents for legal process ? Is it misplaced from you? or Do you not have a proper data collection system? Customer is not enough time to follow-up your procedure time to time in regular days and you do not give facility on Sunday for that type of special case for that procedure in spite of it is only useful(needful) to you .
2. I want to share with you some critical movement which I face at your VFS Center, when I was went to your VFS center at nadiad for submit my document which required by you at 11th October 2010 (Saturday).First I meet to Mr.Bahvesh(Exe.) and said about purpose to come he sent me on other counter where one lady seated I forget name of that lady(He said document submission Is there).I gave her my document and she ask question to other person that said it is not correct document (light bill require for last month for address purpose and I gave her two month latter) and they are enjoying each other with laughing when I left counter.(So why are you do not give instruction to customer, what type documents you want?)
3. Second time when I went to VFS for submission of document to that lady, she sent me to Mr.Bhavesh ,How is it possible ? That first time Bhaveshbhai told me document submission is there and second time at other? So, I come to think that they are enjoying customer and you give them platform with create that type of circular for the customer.
I want to positive reply from you for that and feedbacks, what type of actions are you taken? Otherwise I have to go for next step or consumer forum for my insult and bad service.

Thanking you,

With best regards,
Joyvil Rathod

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Thu, September 16, 2010 2:35:31 PM
Subject: Documentation related concern for [protected] [REF:[protected]]


Dear Mr. Rathod,

Thank you for your feedback dated 15/09/10 about Documentation related concern for your Vodafone Mobile Number [protected].

We wish to inform you that in line with the statutory requirements of authentication and re-verifying our customer base, we at Vodafone have initiated a huge activity to ensure 100% compliance. As a part of this activity, we request you to co-operate by providing below set of documents at our nearest Vodafone store or Vodafone mini store only:

1) A prepaid application to be duly filled and signed
2) A photocopy of Identity proof
3) A photocopy of address proof
4) A passport size colour photograph

As always, we seek your support to make this project a success. Thanking you for your continued support, and assuring you of excellence in product and services always.

In case you need any further assistance, do call or email us. We?ll do our best to help you.

Happy to help,


Aisha Mendonca
Vodafone Care

Contact numbers:
For any queries call 111 or +91-[protected].
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in


---- Original Message ----
From: [protected]@vodafone.in
Sent: 15-Sep-2010 10:11:51
To: vodafonecare.[protected]@vodafone.com
Subject: Feedback - Gujarat



First Name: JOYVIL

Last Name:RATHOD

Address:A4 ISHANPARK SOCIETY, NEAR NAVDEEP NAGAR, MISSION ROAD NADIAD

Email ID: [protected]@yahoo.com

Region: Gujarat

Vodafone number: [protected]

Other contact number: [protected]

Subject:Customer Service

Feedback:From your VFS center I got massage for submission of document for ID and Address proof, So that I face some problem and quire as under. 1. I have SIM card of Vodafone from three years, when I was purchased card I submit all my detail and document in spite of that for second time after two or thre

I have a vodafone connection and they have barred my call from customer service. everytime i have to call their customer care i have to ask for another cell from sumbody else. and also they without informing me have disconnected my caller id service and they are saying that the connection is on the name of somebody else. when i have submitted my papers given my name the vodafone people have my account activated on somebody else's name.
i hereby want to make a complaint against vodafone for giving this kind of service to its customers.
without caller id service on my cell activated i am facing problem as to who is calling me.
please my request is look in this matter as soon as possible

mera vodafone no.[protected]jo ki 3month ton kumar deep de name te caal reha see ki oh no.mainu bina message kitte band kar deeta hai iss lay main eh apeel karda han ki merea jaldi chaloo kita jave

Vodafone — TOO MUCH BAD & POOR SERVICE

Hi,
I m Anil Kumar From Amritsar (Punjab) & I m a permanent customer of Vodafone Prepaid. Curently I m using four numbers of the same Company. I m using the same service from near about 5 to 6 Years. My Mobile number was -[protected]. But now the same number was blocked from Company. Last month we are out of ststion because of a marriage party. In between my number was off & Company was calling for proff submetion but because of I was out of ststion on that time I can’s do the same. & when I m back I submet the proff at Vodafone store the told me that your number will be start within 72 hours. But I have not received any call in this regard from Company. Then I visit again in the store they told me your proof dose’t match with your snap then I give them again my pan card ist I give him my voter card. Then they told him again your number with in 48 hours. The same proces going near about 10 days but my number still not activate by the company. I shared my problem with Vodafone care the told me that your number will be start within 48 hours again the same process going 4 to 6 days. I logged my complaint three time in voda fone care In the last my number showing invailde sim all this just because of too much poor service of Vodafone I m bleming the company because I submit my proof on time the Vodafone company delaing & result my six year old munber deactive. I want to confirm one more thing I m using three more number of vadafore on same proof .
So I in the end I just want to say voda fone providing the tooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo...⇄ muchhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh badddddddddddddd & poorrrrrrrrrrrrrrrrrrrr service.
I[censored] have some shame on you then activate my number now because here is not my foult it’s company’s foult.

Anil Gupta---[protected] (m)

Yet another demonstration of bad customer service.

I recently bought a Black berry and the first thing I did was to call the customer care number of Vodafone to check all the BB services they offer. I was told there are only two plans, one of 299/- and another of 599/-. I opted for 299 which got activated. I was surprised to know from my colleagues that they also have 399/- plan which has more features and I was not told about it!!!!!!
I again called the customer care number to check and the lady who answered informed 299/- is the plan which I can get. I asked for a supervisor who after a hold on 15 minutes responded and said the 399/- plan is not applicable on my corporate plan. It is offered to limited companies. I reconfirmed that my colleagues have the same plan which means my company does offer it. He then asked me for my colleagues numbers as he wanted to check if I was telling the truth!!!in other words, he was calling me a liar!! When I asked for his supervisor, he actually warned me saying it wud be a long hold which I dint mind but the long hold was for more than 30 mins as I was not connected to anyone and finally I had to disconnect. Does this mean that I now need to change the service provider after using the vodafone services for more than 4 years????
Can some one who has an authority please help????

A unsatisfied user,
Marshal Kshatriya
[protected]

MY VODAFONE NUMBER [protected] I HAD BEEN USING,HAS SUDDENLY BEEN BLOCKED.IT HAS STOPPED WORKING AND SAYS THAT I HAVE TO SUBMIT MY DOCUMENTS AGAIN.IT IS AN HARASSMENT TO WE CUSTOMERS. SEE IF I HAVE SUBMITTED MY DOCUMENTS COMPLETELY PRIOR AT THE TIME OF PURCHASING THE SIM AND HAVE BEEN USING IT SINCE MANY DAYS THEN WY SHOULD I DO THIS ALL OVER AGAIN.PLEASE KINDLY RESOLVE MY PROBLEM.

I have had a very bad experience with Vodaphone Customer Care and am appalled at the quality of service provided through the call center.

I needed help because I spent Rs. 399 to activate the pre-paid BB internet service on my phone. However, after I did so e-mail and BBM was not working (though both of them were under my old Airtel plan) so I thought I should deactivate and get my money back. When I deactivated I did not get the balance back so called customer care for help.

Several things went wrong:

-I explained the my situation and rather than try to offer me solutions the operator spent 10 minutes explaining to me that I had activated and deactivated my account (as I had already said myself), and also that my credit was not returned (which I had also already said). When I finally got so frustrated I asked for the Supervisor I was put on hold and then transferred.

-The supervisor spent 90% of the call telling me it was my fault because after activation I should have called to get help making the services work rather than deactivate myself. I told him that that is fine, but there is no way that that is clear from the website, and I purchased a service that was not working so it is logical to try to give it back. He kept explaining to me that I did not take the normal approach to solving the problem . I explained to him that it was really bad service to waste time blaming the customer for action that was logical – particularly when the website did not make instructions clear. He said no matter what there is no way my credit could be returned.

-After about 20 minutes of him wasting my time I finally asked that, though I did not understand why he can’t seek permission to have my credit returned, I asked him if he could reactivate the service and help me make sure it was working without me being charged 399 again. He said he was putting in a complaint and that I should expect a response within 48 hours and if not I should call back. I asked him how I could refer to this call, and he said he could not sms or email me a reference number . I pushed it further and he said okay, let me file the complaint, and then you can write down the reference number for that.

-I called back Customer Care in 2 days to talk to Prabat and was told he was not in the office, again after choosing the English option and having two consecutive representatives speak to me 99% in Hindi despite the fact I was responding in English ( I understand basic hindi but am not fluent in speaking yet). I said please make sure he calls me back tomorrow, will he be in the office? He said yes. I got no call. I called back again, again could not reach him.

Dear sir/ madam
I am extreme disappointed with Vodafone services. It all started with my international travel. I was bombarded with calls from Vodafone when I was traveling to Spain and then next when I was traveling to UK. I not only got heavily charged for these calls , I was harassed and disturbed by these.y vacations were completely ruined. When I contacted customer service I was advised to write a mail to customer care. I wrote mail after mail I received no response. I asked for a call to be arranged, but in vain. Nothing was done. Then I tried to escalate the call I was put in indefinite holds by the executives. I would have called atleast 9 times. I am again charged for these calls invariably.
I am sick and tired of repeating my query each time. I wNt to give up the service however wAnt to bring the callous treatment to your notice. The entire episode was harrowing and a lot of my time , energy and money was wasted.
Vodafone service is absolutely horrendous. I would recommend all my acquaintances to switch to a different service. Also I would have my entire staff change the service immediately.
I am taking this step in the event of not being able to reach out to the appropriate authority.
Please take necessary steps as soon as possible.
I need to be refunded And compensated
Best
Shriya
[protected]
Sent from my iPhone

Dear Sir,

I have One MTS Prepaid data card connection, but this MTS Company is closed here, and Vodafone murge the same by taking Rs 500/- from me, and my old MTS Data card, Vodafone executive came to me and collect my Identity proof along with old MTS Data card and Rs 500/- as per vodafone executive they are going to provide data card connection in three days, but now this is 9th days, that executive is not attending my ph call, if it is continuing desolated, boundly i am going to help of consumer court.

Rgds,
Rakesh Mohanty

Dear Sir,


My alternative contact no is [protected]

Rgds,
RAKESH MOHANTY

Dear, Sir/Madam I was using internet brodband service from vodafone company i was the new costomer for this compony but from last 20 days my net service was not working proporly. So many time i colled up in costomercare centre every time the costemer care executive was replied within 24 hrs. our technical department will coll you. But no one can colled me in last 20days.

Sir. I am using this brodband for my buisnes purpose becos this inturption i was loss my buisnes in last 20days.

VODAFONE SUCKS

RECEIVING TOO MANY PROMOTIONAL CALLS AND SMS !!!
25/04/2013 - RECIEVED FROM [protected]
SMS- AIRTEL NEW CONNECTION BROADBAND 2MBPS UPTO8MBPS SPEED UNLIMITED.999/ ONLY. BOOKING CONTACT[protected] / [protected] .SERVICE @ FREE DOOR STEP . DATACARD ALSO AVAILABLE.

I HAVE NO TOO MANY TO TYPE -
I HAVE BEEN RECEIVING TOO MANY PROMOTIONAL CALLS FROM DINAKARAN NEWS PAPER FOR ADVERTISING!!!