[Resolved]  Vodafone — Poor Customer Service / Satisfaction

Address:

Mumbai City, Maharashtra

Hi,

Please refer the trail mail.

Mobile Number: [protected]

There was no conversation today and I had asked the Relationship manager to call during business hours, as I got a call at 8 in the evening when it was inconvenient for me to talk. And as per your suggestion I had tried to use the services on a 3G enabled handset but did not receive any 3G settings . Later, I called the customer service to get the setting on the phone which was a Samsung Galaxy S. The customer service executive however informed me that there is no such offer activated and I am not active on 3G. And now also I get a reply stating "as per our conversation" when there has been no conversation in regards to a resolution.

Regards,
Aman Sinha,


From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
Sent: 13 December 2011 04:27 PM
To: aman.[protected]@crmnext.com
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 09/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

We also would like to inform you that your handset Blackberry 8520 is not compatible for 3G service kindly upgrade the handset.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Friday, December 09, 2011 6:06 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form

Hi,
Mobile Number : [protected]
As mentioned below I tried using the 3G plan from a different phone. But the phone could not connect to the internet and I couldn't see the 3G sign anywhere. When I contacted the customer care even they could not provide me any solution to it by saying that they don't have any such plan.
This is highly unacceptable and I would like a refund for the money failing which I would be forced to take serious action by moving the complaint to RTI.


Aman Sinha
Sent on my BlackBerry® from Vodafone
________________________________________
From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Date: Tue, 6 Dec 2011 13:31:14 +0530
To: aman.[protected]@crmnext.com<aman.[protected]@crmnext.com>
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 03/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

For any future communication, you will need to fill the attached form concerning your query, this will enable us to help serve you faster smarter and better.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Saturday, December 03, 2011 2:51 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form


Dear Customer,

Thank you for your email.

In your interest, we have designed an easy to fill form so that essential details concerning your query are captured to enable us to help serve you faster smarter and better.

Hence, kindly fill in the details and send to Vodafonecare.[protected]@vodafone.com . We value the time invested in filling the form and thank you for the same. This is a reusable format and will be actioned on priority. We will respond to you in 2 working days.

All fields marked with * must be completed.

Mobile number* [protected] (please ensure its 10 digits, else the query cannot be solved)

You are a*: Prepaid Post paid / Prepaid /Not a Vodafone Customer (mention the correct option)

Your Alternative mobile number

Your Alternative Landline number

First Name* Aman

Last Name* Sinha

Email* aman.[protected]@crmnext.com
If you’re an existing Vodafone customer please provide your registered email id or register your email id with us by
sending "email <email id>” to 111 (toll free) from your
Vodafone mobile.

You are writing to us about *: (please type YES in the relevant option)

REQUEST FOR COMPLAINT ABOUT
Change of Tariff plan/ promotion offer YES Billing
YES Activation/ Deactivation of services Tariff/Promotion
Duplicate Bill Network
Data Service DND Service
DND Service Data Service
YES Any other YES Any other

More details on your request/ complaints can be specified below (max 900 characters)


I have been using the number[protected] for the past one year. Today I made a recharge for Rs. 1000 and an offer for 1000MB 3G data, 1000 local/national SMS, and 1000 min Local/National call got activated on it. As this was not done on purpose and was an honest mistake, I would want that the scheme gets deactivated and my account should be credited with the Talk Time of same amount.

Also, the offer is of no use to me because I am using a Blackberry curve 8520 wherein I activate the 399 BIS plan every month and the phone does not even support 3G Services. I also have the local calls @ 30 paise activated on my number and don’t have any STD calling nor do I send too many SMSes. However since I cannot stop using the phone, please take necessary action and credit the account with the appropriate talk time on pro rata basis at the earliest.

Quick action would be highly appreciated as I have been a loyal customer of Vodafone for more than 6 years, and have recharged for approx. Rs. 1000 every month.









Power to you: - Select products and services can be activated/ deactivated by you with almost instant results by logging onto you My_Vodafone account from our website. You can also visit our website www.vodafone.in for the SMS keyword.

It is mandatory for you to fill this form every time, for us to respond to your query.

Happy to help

Vodafone Care