[Resolved] Vodafone — Unwanted SMS even after DND | |||
Hi I have registered for DND service with Vodafone and confirmed with customer service several times that Do Not Disturb service is active. Despite DND being active I keep getting too many unwanted spam SMS everyday from spam numbers. Every time I call Vodafone complaint department and they give different suggestions to block these and none of these seem to be working. 1) Send sms to COMP <number> DD/MM/YY TIME - to 1909 --> Doesnt work. 2) Send complaint to 198 --> Doesnt work 3) Call customer service then they take a complaint manually and then hopefully that particular sms is blocked and then another spams start. Vodafone expects customers to keep calling them and tell them daily of such spam senders? What is the meaning of activating DND then? Where in first place do these SPAM senders get Customer Mobile Information? I hope this complaint is acted upon by Vodafone. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I don't understand why Vodafone is entertaining such acts of allowing messages from unwanted numbers. This is really a crime of disclosing phone numbers of Customers. Strictly this has to be prohibited. No messages other than from Vodafone should be sent to customers. Why the government is not taking any legal action against these services...
Priya... Noble Customer of Vodafone
Priya... Noble Customer of Vodafone
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Vodafone — Spam sms despite DND
Hi, I had opted for DND almost two years ago; however, I continued to receive irrelevant, unsolicited text messages trying to sell me almost everything under the sky. I tried to lodge a complaint with Vodafone on two occasions but after having used their services for 12 years, this was an extremely disheartening and futile experience.They insisted upon me providing them with a number from where I receive the SMS but, as most of you may realise, 75% of the messages have name tags and not numbers. I receive messages from unknown businesses as well as known brands such as Benetton, etc. It is most shocking how international brands too choose to harass unassuming people in the name of business promotion and there is no legal set up in this country to put them in their place. Placing the alphabetical codes prior to the sender name also has done nothing towards this problem; I don’t know how it helps really.
Till date, I daily receive at least 5/6 unwanted messages on my phone and can do nothing except delete them. Isn't there any way to stop this menace? I am almost ashamed to state that one of the oldest players in this field, Vodafone, is nothing more than a spineless entity in this regard. With the surge of mobile phone operators, the companies pay no attention towards retaining customers or providing decent customer service. I urge people to come forward and convey their issues more often on these problems rather than keep quiet, it will only get worse. What we pay for is a service and that’s what it should remain, we do not pay to get harassed.
Finally, I do hope someone out here will read this complaint and at least make a note, if nothing more. Thanks, Daljeet.