[Resolved] Vodafone — MNP requested rejected by Vodafone citing Contractual Obligations | |||
Hi, I have been a Vodafone subscriber in Mumbai for over 4 years, and have never delayed or defaulted on paying my dues. However, when I recently applied to another operator for MNP from Vodafone to XYZ operator, I was shocked to get an SMS from Vodafone that the request to port-out has been rejected due to “contractual obligations”. On checking with their Customer Care (who had a different tone for subscribers wanting to Port-out) was told that the “Contractual Obligations” in my case referred to some free minutes included in my Tariff Plan. I found it very strange, as the Tariff Plan I have opted for is a standard one, listed on their website and available to any other Vodafone subscriber. Hence, I really didn’t see any reason for Vodafone to stall my Port-out request on such frivolous grounds. Despite taking it up with their Customer Care several times, each time I only get a new Request No. with an assurance that the issue will be resolved within 48 hours. I am yet to have this issue resolved, before I approach the XYZ operator once again to migrate my Vodafone number to their network. Have spoken with the Vodafone Nodal Officer’s office, but am yet to get their response to this issue. I would like to know from experienced & knowledgeable persons what recourse do subscribers like myself have, if existing operator doesn’t allow Port-out on frivolous grounds. Does TRAI offer any solution to this issue, which it would have ideally expected from big players (who would have expected many of their subscribers to Port-out, while welcoming Port-ins with open arms !!) ? I would appreciate responses to my complaint which are actionable. Thanks. Regards, Ramesh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Thanks Dinesh. But, being a govt website am not sure anyone even reads such individual complaints, let alone act on them. However, for my satisfaction, have posted my grievance as above, just in case some govt official does read my post and surprises me with some action. Thanks for sharing the link.
I also checked on TRAI website for grievance redressal for consumers, but being a toothless-tiger TRAI by itself can't take any action against any operator. Hence, it has in its policy documents only mentioned of approaching Customer Care, then Nodal Officer, and finally Appellate Authority of concerned telecom operator. But, since the entire industry seems determined to sabotage the govt's MNP policy - albeit for its own survival - it is hardly expected of any operator to facilitate the process of porting-out for existing subscribers, which is envisaged by the MNP Policy in letter and spirit.
To me it appears that the MNP policy of the govt is yet another "legal provision" for public which they can't benefit from without cooperation from concerned quarters. Also, it seems TRAI did not anticipate such unprofessional behaviour from telecom operators, who would go to any extent to stall their subscribers' efforts to migrate out of their network. The only viable option seems to close the account with current operator and take a new connection from the preferred operator (whom we intended to migrate to) - something we could have done before the MNP regime anyway.
I also checked on TRAI website for grievance redressal for consumers, but being a toothless-tiger TRAI by itself can't take any action against any operator. Hence, it has in its policy documents only mentioned of approaching Customer Care, then Nodal Officer, and finally Appellate Authority of concerned telecom operator. But, since the entire industry seems determined to sabotage the govt's MNP policy - albeit for its own survival - it is hardly expected of any operator to facilitate the process of porting-out for existing subscribers, which is envisaged by the MNP Policy in letter and spirit.
To me it appears that the MNP policy of the govt is yet another "legal provision" for public which they can't benefit from without cooperation from concerned quarters. Also, it seems TRAI did not anticipate such unprofessional behaviour from telecom operators, who would go to any extent to stall their subscribers' efforts to migrate out of their network. The only viable option seems to close the account with current operator and take a new connection from the preferred operator (whom we intended to migrate to) - something we could have done before the MNP regime anyway.
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I think all o[censored]s most lodge a complaint at this location http://www.pgportal.gov.in/Grievance.aspx as mentioned in one of the threads above. Looks like TRAI was interested in only rolling the MNP out but was not interested in ensuring that it is being implemented properly. So, currently the only way out is to register all our complaints in the above link. Our only hope.
Dinesh.