[Resolved]  Vodafone — BILLING PROBLEM

THEY ARE CHARGING ME FOR WWW SERVICES FOR LAST 5 MONTHS , BUT I NOT USING THAT SERVICE.
I CONTINUNELY CONTACT THE CUSTOMER CARE SERVICE
BUT THEY ARE NOT REPLYING.
I ALSO SEND HIM THE MAIL BUT THEY CAN NOT DO ANYTHNG.
WHAT CAN I DO.

I want to know my billing status.

I am a bonafide Vodafone Subscriber bearing Vodafone No’s [protected], [protected] and [protected]. I have since the inception of subscription of Vodafone at all times regularly paid all bills due from me against my usage of Vodafone Mobile Telecommunication Service. Despite the same, I have been harassed and have been made to go through tremendous harassment due to the high handedness and irresponsible behavior of Vodafone on several occasions. I have been harassed by Vodafone time and again in the past 4 months regarding the payment of her mobile bills. Vodafone has on several occasions erred in computing and sending the correct bills and hence, I was on several occasions asked to visit the Vodafone store. Despite me going to these stores my billing problems have not yet been resolved and every month I have been visiting the store trying to resolve the same. Due to Vodafone’s erroneous billing, I have been often charged late payment fees which again on my insistence are reversed in the next bill and this continues every month since June 2008. On October 3, 2008 I made timely cheque payments for my 3 numbers ([protected], [protected] and [protected]) in the amounts of 1416.81, 121.70 and 699.88 respectively. Although the amount was debited from my account on October 4, 2008 as seen in the bank statements, Vodafone claims that the amount has not been credited in their account and hence, my bills reflect unpaid. Due to this I was time and again called and smsed by Vodafone and their recovery agencies. I was then asked to fax the bank statements, which she faxed on the October 8, 2008. On October 9, 2008 all outgoing services from my client’s numbers were blocked. On October 10, 2008 I visited Bandra Vodafone store and spoke to Mr. Gufran Sayed Kadri. She was made to wait for 2 hours in the store from 3:30 p.m. to 5:30 p.m. During this time Mr. Gufran and store manager Mr. Kamaal took Xerox copies of the bills and the bank statements assuring me that her problem would be resolved. However, on October 11 and 14, 2008 client got calls from Vodafone asking me to make payments. I dread that my numbers will again be deactivated. Further, I requested Mr. Gufran and store manager Mr. Kamaal to give me a written assurance or some receipt that I had made a due complaint and that I had taken all due steps to resolve the billing problems. However, both Mr. Gufran and store manager Mr. Kamaal refused for the same only giving me verbal assurances and a complaint No. SR#[protected].

Respected sir,

1. I am not fully sastified with vodaphone services . I purchased wcc card at Rs. 2500 . When we talk then my balance has been detected from Wcc account as well as from sim account . So what should i do
plz tell me what r the problems we r facing . Ur Vodafone Care no . is also not responding .
2. As u also know that exam days r going on u r sending unnecessary calls on all no . Which divert students attention .
So u plz check go through my problems

Vijay Mehru
sector 47 d chandigarh
mobile no . [protected]

Have been hearing abotu billing complaints but did not take it seriously untill I burnt my hands. I have been heavily charged for the incoming calls during international roaming, where I have not even made a single call/received calls from specific numbers. Have been fighting with Vodafone but not hopeful of any solution. If anyone else was victim to such reasons and if you were successful in your fight against vodafone, please advise me

cancellation of my post paid number [protected]

Hi! I am in Bombay for 1 and half month and I got a vodaphone card since one week. Today I received 3 SMS. The fiirst one was from the number 6789 and said that "Hello! You spoke to Gufran Sayed Kadri. We'd like to know if you were happy with the experience. Reply Toll free with Yes or No". Of course I didnt make ant call!!! Then one from Vodafone; "We are processing your bill payment of Rs 65 by credit card. The amount will be credited to your Vodaphone account". And to fiinish the third Thanks to me paying the bill of 65 Rs towards my Vodafone Bill!!! What the [censored] is this! Please help!

Vodafone — Billing Problem in Vodafone Number

Hi Sir,

I was using one vodafone number and on which STD charges was 1 Rs. But in the month of November they have charged me 1.5 Rs for STD and regarding that i have complaint so many times in vodafone call center but still its not yet resolved.

So i have stop payment of that number and even after that they are not ready to resolve issue.

Please suggest what should i do?

Thanks in Advance

Hi Sushil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl2x9dv and we’d be happy to help.

Regards,
Vodafone Customer Care.

vodafoneindia — billing

i have shifted fm kolkata to chennai to 14/8 nehru nagar ,fourth main road,adyar ,chennai-600020.my billing cycle is 6th every month..i want my bill to be sent to the chennai address including the 6th january bill..no response ..i also want to disable my kolkata mobile [protected] since i have chennai mobile [protected] for which i have given proof of my address..what is blocking in sending the bill of 6jan to my chennai address andalso disable/disconnect my kolkata mobile

i am using vodafoe number [protected].i am facing problem from last 8-9 months.i had call helpline number of time but my problem is not been solve.i dont even received any call from vodafone for my bill payment usally they call number of time for the payment but this months i dint received a call plz do solve my problem yhankyou.

hi.....m chander bhushan [protected] my postpaid bill was 380.03 which was not reasonable it includes those calls which r free (on aparticular number)
i complained dis at vodafone store n i also submit dis comlaint to them, but now the disconnected my connection i have paid 200 which was my bill so plz restart my connection.
n m not gonna pay d remaining bill otherwise they did not started my free number call n gave me incomplete information ....

Vodafone — harrasment highhandedness

Sir

Past 06 to 07 yrs we are having Vodafone post paid connection [protected] and [protected]
we had to put up with bad service, wrong billing stopping of service inspite of payin bills on time
fully unhelpfulness arrogance of staff and officials signal problems etc etc
We said enough and wanted PORT nuber from vodafone to move a better telcom service
provider. for the past 15 days we are further harrased and they are adment not to allow
us move out. are we bonded labours ?? TRAI govt of India has allowed portability since
almost 12 months BUT Vodafone officers & staff don't bother about TRAI, Govt of india ??
So we come to you for urgent help--pls help us get PORT number for smooth tranfer to
a better service provider

thanks

Pravash chandra Roy ghatak
[protected]@yahoo.co.in,[protected]@gmail.com
Tel 28567874, [protected], [protected]

I have activated this no: [protected] on 17/12/2012, and also I request to activate VMC-Rs.199 and 85_New plans. Soon after the sim activated I used to browseed and all. but they are not activated VMC-199 plan. after few days back only they activated and bill also generated not for the plan.

Right now I got a bill amount as Rs.3195.

Hi,

I have activated this no: [protected] on 17/12/2012, and also I request to activate VMC-Rs.199 and 85_New plans. Soon after the sim activated I used to browse and all. but they are not activate VMC-199 plan. few days back they are generated bill not for plan based bill.

Right now I got a bill amount as Rs.3195.

I recently switched through MNP from Loop prepaid to Vodafone postpaid on 14th March 2013. I was given a meagre credit limit of 200 Rs in the beginning and my outgoing services (calls, messages and Internet) were barred when i exceeded that. After much prodding the services were started and my credit limit was still only increased till 800 Rs. Today, my unbilled amount exceeded that amount so again my outgoing services have been stopped and I was asked to pay 846 Rs to continue using the services. All this within just 15 days of my new connection! If this is the poor service I'm getting I would like to file a case against Vodafone.
Vodafone Number: [protected]
Ashwini Ambrale

My outgoing services have been barred for the THIRD time in less than a month! Internet Usage charges of Rs 648 have been imposed for the date 15th march 2013 to 16th march 2013 as my free internet plan wasn't activated till 16th march 2013. This delay is due to Vodafone so I should not be charged for the same. I won't pay the amount of Rs 875 as told by Vodafone till these charges are reserved. I am regretting switching to Vodafone because of the continued poor service being offered. The case will be referred to the consumer forum.
Ashwini Ambrale
[protected]

My outgoing services have been barred for the THIRD time in less than a month! Internet Usage charges of Rs 648 have been imposed for the date 15th march 2013 to 16th march 2013 as my free internet plan wasn't activated till 16th march 2013. This delay is due to Vodafone so I should not be charged for the same. I won't pay the amount of Rs 875 as told by Vodafone till these charges are reserved. I am regretting switching to Vodafone because of the continued poor service being offered. The case will be referred to the consumer forum.
Ashwini Ambrale
[protected]

Monday, 15 June 2015

The Managing Director
Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai - 400 013

Re : Cheating by your Company regarding Red Family Plan Scheme and Invoicing o[censored]nknown Number in My Red Family Plan

Sir,

I had port-in to Vodafone from Airtel (Mobile No. [protected]) after nearly twelve years of association so that I can use Red Family Plan with any excess usage by my wife, Sarita Maloo (Mobile No. [protected]) getting adjusted with my 899 Plan. Therefore, after porting in myself, I got my Wife’s Mobile No. [protected] also port-in to Vodafone with clear instructions to your Customer Support Executive (111) that her no. should be in my Red Family Plan.

Your Customer Support Executive had sent a Dealer to fill up the form and collect documents with necessary payment. To my shock, her no. was not included in my Red Family Plan and was billed separately under 399 Red Plan. Immediately, I spoke to your Customer Support Executive who advised me to visit Vodafone Store, Sunder Nagar, S V Road, Malad (West) and check the Form filled by my wife. On checking the Form on the Screen, it was clearly visible that my Wife had ticked Red Family Plan clearly but the same did not incorporated into your System which according to your Store Executive is a common problem of taking mobile connection through Dealer instead of Vodafone Store. I do not know whom to blame as I had approached your Customer Support Executive (111) who had sent Dealer to my house for connection and I had not volunteered for the same.

Nevertheless, I thought that since your Organization is so big, such mistakes tend to happen once in for a while and I decided to bear additional cost of Rs. 400 to resolve the matter.

But to my surprise when your Vodafone Store finally got added my Wife’s No. [protected] to my No. [protected] under Red Family Plan, they also added one more No. [protected] without my knowledge which I do not know Who it belongs to ? I, once again, called up your Customer Support Executive ([protected]) to inform them about this error but they were of no help to me as they did not had outgoing facility to check on the unauthorized number. They requested me to approach Vodafone Store, Sunder Nagar, S V Road, Malad (West) and I, once again, visited the Vodafone Store and tried to make them understand that Mobile No. [protected] has got added to my Red Family Plan without my knowledge and it is operated by one, Mr. Sharma from Juhu. Vodafone Store Executive were not ready to believe me but after lots of persuasion, they raised a query but could not give any satisfactory reply to such addition to my Red Family Plan.

The Story does not ends here ?
Now, I have been receiving combined Bills for my Mobile No. [protected] alongwith my Wife’s Mobile No. [protected] and Unknown Mobile No. [protected] with Due Date[protected] and .

• I do not know how to settle this bill and Why should I make excess payment every now and then for the intentional mistake of your Company ?

• It seems that there is systematic fraud committed in your Company to defraud customers like us by blatantly overcharging us and your Back Office Department is grossly involved in overcharging the customers using unfair means and methods.

• Are we suppose to visit your Vodafone Store every now and then for petty issues like settling of bills, etc.?

Under the above circumstances and considering factual position, I feel that I have been continuously cheated by your organization in the above matter and in case, you do not take any action against your Customer Support Executive / Vodafone Store Executive / Back Office Executive (who is involved in continuously overcharging me for no fault of mine) under information to me, I will be forced to presume that such cheating is taking place with your permission.

Thanking you,

Yours Sincerely,


CA Sanjay Maloo