[Resolved] Vodafone — Wrong charges | |||
Dear Vodafone Team, my mobile number is [protected]. the June'11 month bill have totally incorrect figures. And am following up (through email) last 20 days but not get the solution or communication from vodafone. The problem is as below.. Under monthly charges header, VMC charges are applied in advance for the period 24th june to 23rd july. Why? Secondly VMC usage is 46790kb and VL usage is 1010kb ie. 47800kb and its <51200kb(50mb) free in my plan; then why charged 478/- and then subtracted 256/- You have charged 478-256=222/- for VMC+VL while have used only 47mb which is less than 50mb(free in plan). Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Nov 09, 2011 Vodafone India Customer Care's response Hello Chauhanjay, Thanks for writing to us and for speaking with us. Please be assured that we are working on your concern and we'll get back to you with assistance at the earliest. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Gujarat | |||
 21 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27107
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
I had a corporate connection with plan of Rs. 375 and my number is [protected]. I have not subscribed for any value added service still I got a message for activation of 2 VAS services- one is Glamour zone pack that was activated on 1/June and for which they charged Rs.90 while the other is ZEEDITTO that was activated on 22/June and charges for which is Rs.35.
Apart from this I got my bill for 27/05/2015 to 04/06/2015.The bill amt is Rs.212.92. My sim was activated on 27/05/2015 and my plan is of Rs.375 the how can you send the bill of such amount for 9 days.
I request you to look into the matter and kindly refund my amount for wrong charges of VAS services as I had never subscribed for any such service.
Thankyou and Regards
Jahnavi Dubey
Knowledge Consultant Specialist
Mphasis
[protected]