[Resolved]  Vodafone — Outgoing calls debarred and wrong billing amount

Address:Mumbai Suburban, Maharashtra

Dear Sir/ Madam,

My Name is Nimisha Shah and having a Vodafone SIM number:[protected]. I am holding theis number for more thean 5years and have been making thee regular payments of my bills well before thee due dates.

Recently, I had requested to transfer theis number from Corporate Account to an individual account on 6the Jun'12. All thee necessary documents, proofs and thee details required by thee Vodafone gallery/store, has been submitted in Borivali west branch. There is no outstanding amount payable by me.

Since theen, from 11the Jun'12, my Vodafone number has been debarred from outgoing calls. The handset is like a dumb terminal, as thee service provider has debarred all thee outgoing calls from my number.

Have called up several times to customer care and must have spoke to theem for at least half an hour every time and theey are not in a position to tell me thee reason why i was deprived of my basic right to have thee service. Calling up thee Consumer care and talking to irresponsible customer care desk, has forced me to write theis complaint.

In addition to theis torture, now I receive continuous text message from Vodafone theat you have an outstanding bill of 550 Rs for thee SAME period for which theey have debarred my phone withe all thee outgoing calls. I fail to understand when i am not allowed to make any outgoing calls , how can my bill be Rs 550/= for theat period. I have opted for thee simple scheme of Rs 99 withe one phone number as talkatheone number.

I would like to know from thee VOdafone 1) thee reason why my mobile phone is debarred from outgoing calls since thee time it is transferred to an individual account 2) who is responsible for theis act 3) what actions are taken against theis positions 4) How Vodafone will compensate me for thee loss of my business in last 1 and 1/2 monthe and thee amount of torture that i had to go through to understand the reasons of their actions which affects my business.

Best Regards,
Nimisha Shah
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Jul 24, 2012
Vodafone India Customer Care's response
Hello Nimisha,

Please be assured that we're looking into the matter and will get back to you within 48 hours.

Regards,
Vodafone Customer Care
Complaint comments 

Comments

Vodafone — Phone services debarred while in Roaming

I was in roaming from 16th May 2008 till 20th May 2008. The phone was working in roaming till 17th evening. Around 7:00pm I found a message SIM Card registration failed and there was no signal. I tested the SIM with other Mobile Phone and it did not work in another phone. My Phone was tested with another SIM (Hutch or Airtel) and it worked fine. While returning, I also met a person from Vodafone in the train who checked with the phone settings and isolated that the phone services was barred from Vodafone's end. To my surprise just after I entered Delhi, the phone started working normally, without further disturbance till date. After I discussed the issue with some of my friends, I found that this is a usual policy of Vodafone to debar services (not always) once the customer is on roaming. Being in a remote location, I faced a lot of difficulties without the phone. I had to use public telephone booth to make calls. No body could contact me all this while. I wrote Vodafone twice regarding the issue, there was no response from their side except that they called twice when I was busy and I told them to reply on email or call after office hours. I have the right to know the truth from any responsible person from Vodafone why this happened if they are really interested in - Happy to Help
Yours Faithfully, Abhijit Mahanty

Vodafone — Outgoing debarred multiple times without informing

Dear SirMadam,

I am a customer of Vodafone Bangalore. My Relationship number is 4.5151.00.00.100051. For the last one year it has happened many times that my outgoing was debarred without any intimation from Vodafone. At many occassions i had requested them to give me a call before debarring my services so that atleast i am aware of it and can do something about it. However, they continue doing the same thing and yesterday (19th March) my services where again debarred without informing me. I was in Mumbai then and really needed my cell phone for business purpose when they again debarred without informing me. I incurred tremendous mental pressure because of this along with monetary loss( being a girl i was stuck at a place with no means to call anybody). Moreover, when i raised this issue Vodafone representative (Ayesha) called me, for this they also charge me on the incoming and made me wait for long(good way for company to make money through customer care). The least they could have done was to call me from a toll free number so that i dont get charged for the incoming while on roaming.
I have tried again and again to get this problem sorted out with Vodafone but despite their assurance it keeps on happening. Now i am left with no alternative but to seek your mediation. Please help me here otherwise i am left with no alternative as to change my network provider. But i believe i have been wronged and i need to raise my voice.

Thanks,
Priyanka
Hi Priyanka,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ye5gevq and we’d be happy to help.

Regards,
Vodafone Customer Care.
last two days full day problem of network, mobile network signal is full.but another person calling me the vodafone number is unavlable .my vodafone number [protected]. please solve this problem
thank you
saurabh rudra
Thank you for writing back

Please ensure that i have an answer for all my questions addressed in the above complain.

Will wait for your inputs.

Nimisha Shah
Am awaiting the inputs
Am unable to find any response within the timefram committed by you'll
What is the update?

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