[Resolved] Vodafone — outgoing calls disconnected | |||
my Vodafone outgoing call's were disconnected from past more than 72 hours numerous calls to customer care111 where a arrog ant and unknowledgeable person who doesn't have any answers just says we have not received your documents so I asked I have submitted wen I purchased the SIM card from goregaon Vodafone gallery but his answers simple I don't know go to gallery nd submit again I visited goregaon gallery 10 times first 3 time no problem sir your card outgoing will get activate in 2 hours and than they said 5 hours and than they said u need to resubmit and I did submit all documents again but now after 72 hours my phone outgoing is still disconnected if after paying also we get this harrasment Vodafone has become a real pain in daily life my number is [protected]. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support Sep 07, 2012 Vodafone India Customer Care's response Hello Sharanshetty, Thanks for your time on our call. Hope we were able to assist you with the info required. Regards, Vodafone Customer Care, Mumbai. | |||
 7 Comments | |||
Comments
8 days passed still not started great!!!
11 days gone still same...!!!
I was a Platinum member of Loop Mobile & Ported in Vodafone on 22-June-2011 expecting a better service, however since 22-June-2011 I have been facing zero network at Mahalaxmi (E)& in the past 16 months I have complained several times to your Network department, Nodal Officer, Customer Care etc;(Docket No.[protected]) but in vain. The only feedback I have received till date is that Vodafone network team is working on it & will be resolved soon & Yes ! ofcourse the words "sorry for the inconvenience".
On a very serious note Vodafone is a complete failure in Mahalaxmi (E) & I find your services something very disgusting, irritating, ridiculous, pathetic & absurd. I think Vodafone should issue a notice to customers that you'll cannot afford good network at Mahalaxmi. I have also realised that when it comes to network problems Vodafone deliberately keeps the customer on hold for a very long time & finally the call is disconnected. Vodafone is NOT bothered whether the customer is facing zero network but only concerned with their timely payments.
The most shocking incident is when I was asked by the network team to search for cell site location for Vodafone or assist & getting permissions from the society... How do you'll manage to be so DISGUSTING. Now I have finally decided to PORT OUT of Vodafone & go back to Loop Mobile.
Mark
[protected]
On a very serious note Vodafone is a complete failure in Mahalaxmi (E) & I find your services something very disgusting, irritating, ridiculous, pathetic & absurd. I think Vodafone should issue a notice to customers that you'll cannot afford good network at Mahalaxmi. I have also realised that when it comes to network problems Vodafone deliberately keeps the customer on hold for a very long time & finally the call is disconnected. Vodafone is NOT bothered whether the customer is facing zero network but only concerned with their timely payments.
The most shocking incident is when I was asked by the network team to search for cell site location for Vodafone or assist & getting permissions from the society... How do you'll manage to be so DISGUSTING. Now I have finally decided to PORT OUT of Vodafone & go back to Loop Mobile.
Mark
[protected]
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Vodafone — DISCONNECTION OF PHONE AFTER SUBMITTING THE DOCUMENTS 4 TIMES
DEAR SIRI HAVE SUBMITTED MY DOCUMENTS AT VODAFONE GALLERY , GIRGAUM(MUMBAI) TIMES. EVERY TIME I SUBMIT MY DOCUMENTS THEY ACCEPT IT AND I AM ASSURED THAT MY PHONE WILL NOT GET DISCONNECTED
I HAVE EARLIER ALSO MADE SAME COMPLAINT .
ON THE FOURTH TIME I GOT A CALL FROM VODAFONE THAT YOU DOCUMENTS ARE UPDATED AND YOUR PHONE WILL NOT GET DISCONNECTED
ON THAT EVENING MY PHONE GOT DISCONNECTED AND ASKED FOR REASON THEY SAID MY DOCUMENTS GOT REJECTED. WHEN ASKED WHY THEY SAID GO TO THE GALLERY WHERE YOU SUBMITTED THE DOCUMENTS TO KNOW THE EXACT REASON
I AM REALLY FED UP WITH VODAFONE SERVICE AND HAVE DECIDED TO PORT TO AIR-TEL BUT I STILL WANT SOME ACTION TO BE TAKEN AGAINST VODAFONE
I WOULD ALSO LIKE TO SAY EVERY TIME I SUBMIT THE DOCUMENTS I ASK FOR A ACKNOWLEDGEMENT WHICH THEY REFUSE TO GIVE AND WHEN I CALL THEIR HELPLINE,WHICH IS ONLY NAMESAKE HELPLINE BUT IN REALITY IS NOT ACTUAL HELPLINE THEY WOULD ASK ME WEATHER I HAD TAKEN ANY ACKNOWLEDGEMENT AND WHEN I SAY THEY DNT PROVIDE ONE THEY SAY THEY DO
ATUL P SHAH
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