[Resolved] Vodafone Postpaid — Vodafone – using cheap tricks to get new customer.
Hi my name is Sachin Chandran, resident of Pune, Maharashtra. I was really appalled to find that even big players like Vodafone can get in to cheap tricks to get new customer.
I was happily hooked on to my Airtel network for 2yrears – absolutely no complaints. One day I came across a sales representative from Vodafone for corporate offers in my office building in ICC trade tower, Senapati Bapat Road, named Vinayak – PHONE number [protected]. This particular person told me about a corporate offer where I can get two SIM cards with inter calling free. I was really thrilled to hear this offer without realizing it was just bait.
I got two sim cards on same day only with sim numbers – H1 A[protected] and H1 A[protected].
Now almost 8 days have passed and in spite of my numerous requests and calls to their representative and call centers only one of my two numbers, H1 A[protected], got activated.
The lame excuse which I hear when I talk to the representative I got SIM cards from is that the Vodafone requires a cancelled cheque and have a sign a form which gives them authority to auto detect money from my account to pay the bill.
I find it completely ridiculous especially when I was kept in dark when I availed this offer. What I understand is that they should have informed me when I wanted to avail the offer. And if there were gaps in my understanding of their terms and conditions, which honestly I really don’t believe, why one of my two numbers got activated? Wasn’t it a bait to force a person to use their services? I never wanted a single number from Vodafone, my area of interest to change from my area of comfort – Airtel was just free inter - calling between two numbers.
When I requested Vodafone people to give the reason for not activating my number in written they simply refuted which again explains the foul play.
I enquired this with my colleagues and found out that it is Vodafone’s common way to fool people.
As promised I should have got both my numbers activated on same day .I have got myself in to a huge trouble and mental trauma as I have already surrendered my Airtel number and now these Vodafone people have literally trapped me with no option but to use their services.
Through this column I would like to tell this to fellow members of this forum never trust Vodafone and their promises. They are trying to use cheap tricks to achieve their targets.
I would certainly request responsible people from Vodafone to look in to this issue and bring justice to this incident.
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Aug 14, 2020Complaint marked as Resolved