[Resolved]  Vodafone Postpaid — Harrasment and threatning call by Vodafone

Is is complain useful ? will it really reach to vodafone office ?
I had been to vodafone office am using vodafone last 5 years like.
I went for 1 more new sim and girl name pooja in Panjim branch gave me information about documents
when i went with documents she is telling me documents are not proper come tomorrow and i asked what is problem in documents she told nothing but she told our office will close in 5 mins you come tomorrow means what? Vodafone dont even reposed properly?

We had plan of providing vodafone sim to all employees in out company but then today am not happy with that girl she didnt respond properly. Now all 100 new sim am thinking to go for Idea.

Idea — I didn't receive my postpaid bill

Dear sir,
My number is [protected] ...I didnt received even my first bill... plz send it to my mail id: [protected]@yahoo.com

Hey these theretning calls from delhi police office are all fake calls made by vodafone employees

Vodafone — 9953948728

Dear sir,
can you give me detais o[censored]ser & mobile number of this number "[protected]" please send me the details of this mobile
number on my e-mail address. i am waiting for your reply
reply as early as possible..

my e-mail address is :- [protected]@ymail.com

Vodafone — 9899141078

Dear Sir/Ma'am,

My name is Dharmendra Beniwal. My vodafone number is [protected]. I wanted to transfer my number postpaid to prepaid. I went vodafone store at Greater Noida, U.P.201308 for transfered my connection. She said that you can take liftime postpaid system so we can adjust your deposite money in this plan which is 499/- But afterall this deposit money has not adjusted in my lifetime plan & my vodafone bill has increased per month. When i went once again for this complain she said that the plan was changed so we cann't adjusted. So please i request you that i cann't pay all bill. Please adjust my 500/- deposite & service tax of last 3 months. I want to active my this number it is urgent for me.


Thank's & Regards
Dharmendra Beniwal

Hi this s raghu ma mob no is [protected] i took corpate post paid which having 600 mins free usage but they billing for free mins also so that my credit limit is exceeding during bill date only they are excluding that..kindly bill accordingly while on usage we r unsatisfied because of this kindly do the needfull

Vodafone — No-Service-But bill payment

Hi,

My wife is using the vodafone for the past 2 years (post paid, number is: [protected]). Suddenly they want my wife to submit the address proof documents at vodafone store and my wife was unable to submit as I am presently in US and she was not in a position to submit them (she was hospitalized for 3 months).


The service got disconnected on 8th November and now my wife got a call saying that all the bills to be paid then only the service will be disconnected. When the SIM itself is in inactive mode for 3 months how they are asking me to pay the bills for the 3 months.

They want me to pay the bill for FREE...

Vodafone — Regular Inconvenience Calls

The company has been calling me again & again for submitting my bill whose due date is still very far.

My billing cycle is 23rd of every month and bill is received on 5th of every month and instead of requesting them that I am a service employee please don't give me a call for billing as my company re-imburse me on 7th-8th of every month so I cant pay before that, so please rather increase my credit limit, regular calls from their executives and requesting them, they have disconnected my number 2 times when i have requested that i am out of station most of the time during the month. I have to use 2 local SIM because of this.I have given them so many calls regarding the same during my roaming visits also but their executives have kept it on hold.I am fed up with their services now, but due to paucity of time still have to pay installment payments even when my company pays it for me.

PLZ SIR GIVE ME A DETAIL FOR THIS NO.[protected]

Postpaid Connection — SALARY DIDN'T GET

DEAR,SIR I AKHILESH SINGH WORKED IN RELIANCE CMMUNiCATION AS A BUSINESS DEVELOPMENT OFFICER ,AT 41 CWORANGHEE ROAD KOL -700071, I DID NT GET SALARY OF LAST MONTH MY JOIN DATE 16 NOV 2010 T[protected] EMP ID- FWP-43767 AND DEAPARTMENT DST 1ST FLOOR MY MANAGER NAME IS AMIT PAL CHOUDHURY AND MY TEAM LEADER DEB DUTTA CHOUDHURY I DID NT GET SALARY MANTH OF JANUARY SO PLEASE HELP ME POSSIBLE AS A SOON
REGARDS

AKHILESH SINGH KOLKATA MOB-[protected]

vodafone mobile harrasement — getting abusive calls

Dear Sir,
My wife have been getting some very abusive calls from [protected] and after that I called him from my number and he he was very abusive with me also not only this he called at 2 a.m in the morning from number [protected] to disturb us on both my number as well as my wife's number, I track both the numbers they are from West bengal and Andaman and nicobar region please try to immediate action on these number owner that will be appreciated
Tahnking you

Vodafone Postpaid — ABOUT HARRAESMENT BY YOUR COMPANY TO STOPPED MY CALL

Dear Sir,

I regrate to inform you that since lasy 20 to 30 days frquently my phone is under un avoaidable cituation when i need some emergency, once i call somebody my call trasnfering in customer & they ask regarding my documents, & spoke atlest 25 to 30 times to collect the same at my address, after the given bakc my earlier documents submitted by us Or else give me on writing to if any misused in future of my those documents will be responsible of vadafone only.

As i request & talk many time vadaphone executive to above same but every time when i call you trasfering & used tap for recorded tap, becuse of that every time westimg my 10 minuts every call & you stopped my outgoing without any prior to notic e to us.

I regrate to inform you that vadaphone is not stopped such thing, i will be take legal action for the same. If i your REGULLAR PAID CUSTOMER I SUGGEST YOU PLEASE TAKE NECESSARY ACTION & STOPPED IMMIDIATELY SUCH HARRASSING CIRCUTANCY TO CUSTOMER IMMIDIATELY.

HOPE & LOOKING FOR YOUR EARLY ACTION IN THIS REGARDS HIGHLY APPRICIATING.

wE ALSO BEING IN YOUR KIND NOTICE THAT WITH IN 2 TO 3 DAYS YOU CANNOT STOPPED SUCH THAING & NOT TAKE ANY ACTION i WILL BE TO PRESURIESED TO TAKAE LEGAL ACTION FOR THE SAME.

THANKING YOU,

rEGARDS,
SURENDRA PARIKG
CELL NO+91 [protected]
ADDRESS : 4 VATSAL APARTMENT, NEHRU PARK
VASTRAPUR
AHMEDABAD.

Vodafone — Threatening & Harassing customers

Hi

This complaint is to highlight the manner in which Vodafone has been operating in India and threatening customers to the extent of extortion for taking money from the customers.

This is in reference to vodafone numbers which was taken in the name of me and my spouse.

I got a call from a person called "Rahul" on 12-Apr-11 at 9.40 AM claiming to be calling from the Legal Team of Vodafone and asked me to do the payment of these 2 numbers outstanding amount which was roughly Rs. 9000. I assured him that the payments would be done after the settlement of the deposits paid to Vodafone.

He maintained his stand and asked me to do the payment of the outstanding amount as per the stipulated time set by him for the day i.e by 3:00 PM. He threatened me to do the payment in full else he would send his team of people to my office or residence to collect the payment on the same day failing which he threatened me of dire consequences.

This was the first ever call I had received from somebody representing Vodafone for the outstanding payment and to my surprise he gave me the deadline do the entire payment same day. I said that I cannot do the payment same day and requested him to wait for few days and I shall do the payments in full after deducting the refundable deposits accordingly in the coming weeks. But he refused to accept it and kept calling me 3-4 times till 2:00 PM and went on to threaten me again to do the payment immediately within 1 hour.

This kind of extortionists and coercive nature of people working in Vodafone to get money out of customers is highly objectionable.

In that case, when I was using the services and there used to be lot of call drops due to poor network, I should have gone ahead and compalined against vodafone and canceled the connection as it owed to me every single paisa of mine wasted due to call drops. But my number was shared with my clients and I had to stick with it. Even after such pathetic services, all the payments were honoured regularly by me for 2yrs.

I maintained all along that I would do the payment after the settlement but this person started behaving very rude in a manner that cannot be described in a professional environment and it took me by shock completely. I did not expect this kind of behavior from a professional company like Vodafone and therefore, it seriously amounts to coercion and openly flouts all rules and regulations of India's Telecom Regulator TRAI's guidelines of payments and collections.

Though I did the payment after the settlement of the deposit amount, I would never go back to taking a connection from Vodafone ever. This may not affect your revenue in a big way but it is to be noted that I used to be a customer from which Vodafone got Rs 4000 every month for more than 2 yrs and yet this is how they treat their so called valuable customers. Hence, in its own way, it will affect your business in future.

This is a complete failure of the Customer Services of the highest level as claimed by Vodafone.

I would strongly recommend all those who take vodafone connection to do the payment in time or else they would also be harassed same way and they would be given no time to do the payment. There is no time given to Vodafone customers to do the payment and one has to do the payment on the same day of the first call received for payment.

I would have happily done the payment if these people had behaved and spoken politely and in a professional manner. However, I am saddened by this act of armtwisting the customers and threaten over the phone again and again to do the payment to Vodafone.

Hope you would take some action against these kind of practices to atleast protect the interest of its customers and maintain the dignity of Vodafone customers in India.

I was planning to take a Blackberry phone in April 2011 with a Vodafone connection in Mumbai considering a lot of people said the network of Vodafone is good in Mumbai. However, customer service is more than than just good network coverage.

I would be now opting out of Vodafone and prefer Airtel / Idea as my service provider.

I demand a compensation of Rs. 10000/- from Vodafone for harassing me and my family.

Realy shocked to here such an incident from a corporate like Voodafone. this kind of gunda ism should not tolerated. they must be brough before law. such an act from vodafone should be exposed to all cell users.

Vodafone — Vodafone fooling customers by suspending service

My vodafone prepaid # is [protected].
On Apr26,I was unable to make calls from my mobile even though it had suffecient balance(about Rs75).I called the Vodafone customer care,and the executive told me that there was a problem with their server and to get it activated I had to recharge immediately to some amount...All this for their server being down!!!

I recharged online and it did get activated.I was able to make 1 call and again it got suspended on the same day even though I had Rs100+ balance.
I called up the customer care and they told me that the GPRS facility got activated on the previous recharge and my balance is now -15 .My validity got reset to Apr26 2011 as well when it was sometime after 2020 previously

Why did I have to forcefully do a recharge and why did Rs95 get deducted when I did this recharge (for their server being down).Isnt this their gimmick of fooling their customers by forcing them to do a recharge for deduction.

I called customer care and they told me that I will get back the money and validity on Apr27 midnight...No respinse.My phone continues to be in a suspended state....

take action

Vodafone India — Threatening & Armtwisting customers

Attn: All Vodafone users

I have browsed through the entire website of Vodafone India – http://www.vodafone.in but the Code of Conduct/Manual of Practice for collection agencies is not present at all. This means Vodafone does not adhere to the best practices in the industry.

You must know that most of the telecom operatoirs in India have these details on the website. See example below (one of the Indian Telecom Major has the following info on their website:

Code of Conduct | Collection Process | Collection Agencies Contact Details

* Can’t make visit in Groups.
* Can’t use harsh/abusive/threatening language with customer.
* Can’t enter the house of the customer without his permission.
* Can’t take any entertainment from the customer.
* Visits should be in formal Attire.
* Has to give company receipt on payment from the customer.
* Has to take appointment as far as possible before visiting.
* Has to carry his photo identity card along with authorization letter from service provider to the outsourced agency. Photo Identity must contain the number of the supervisory officer / helpline number of the service provider.
* Has to bring disputes of the customer to the notice of the company.
* Has to leave message if customer is not available.
* Customer details not to be shared with others.
* Refer customer with his complete name along with salutation e.g. Mr./Miss ABC
* Has to call/visit customers between 9am to 8pm only.
* Has to call customers only from the numbers published on the website.
* When contacting customer convey complete details such as:
* Name of the person being contacted
* Name of the service provider
* Name of the outsourcing agency
* Contact numbers

This is the transparency and trust that Vodafone does not reflect in its operations. Hence, I prefer this Indian company which respects its fellow citizens and operates as per guidelines of TRAI and the best practices in the industry.

Vodafone Postpaid — misguidance from customercare executives

i wanted to migrate my plan from postpaid to prepaid as i am unable to afford it.I asked the relevant documents and procedure to the customercare executive.as my mobile number is registered on my father's name,so i even asked them that if i could do it on his behalf. the executive agreed that it can be done on his behalf by using NOC.
Now when my billing cycle ended i went to them demanding the migration,but they refused to do so and instead asked me that my father has to do it in person. i was totally misguided by the executives who suggested me the procedure(i could to it on his behalf).now my father is out of town and i will have to wait for another month to migrate my plan.this was totally disappointing as i will have to pay for next whole month and i am unable to afford it.i demand that as they misguided me they are liable to pay charges of my next month bill.this kind of misguidance should be dealt with strictly,so that customers won't have suffer for what they are unaware of.

Vodafone — Poor and irritating service

I have purchased 2 CUG postpaid connections from Vodafone and can say their Happy top help statement is purely BOGUS. Vodafone executive did not visit my home on time so they barred my service without thinking anything. After lots of efforts and followup they have started services. Then again when bill reached at 400 they barred my outgoing saying to do interim payment. I have done interim payment 3 times in a span of 15 days and my current bill is 1100. Do you believe that they don't even bother to inform. If my bill is generated then exact amount should not be more than 500 while I have paid 1100 till now. What the hell is going on at vodafone end.

I have used airtel for 2 years and never faced such irritating situations and they are far better than Vodafone.Even after barring outgoing I can't call customer care to seek any help.

Apart from above I have reported one technical problem 2 weeks back and nobody has responded yet. I can not receive call from other network like airtel etc. Kindly note that there is serious problem with their series starting 888*******.,


Account no.
1.66691069

Sanjay Verma

I have provided my details on the link given by you. please note that I have put several mails on 'corporatecare.[protected]@vodafone.com' but didn't get any response. Also support executive is also not providing any valuable support. I have already initiated to change my provide and if you are resolving my problem within stipulated time I'll change my provider for sure.

regards
Sanjay Verma
sanjay.[protected]@ymail.com