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[Resolved]  Vodafone Postpaid — Billing discrepancies

My name is Samir Chakrborty. My Vodafone postpaid number is [protected]. Every month I pay my bill by cash to the nearest vodafone mini store, Bhadreswar(Airtouch, CC no- AIRT).; but every month I receive my bill payment confirmation message past my last date of payment. Hence I face problems of late payment charges every month. For last two months the payment has been done by the mini stores at a date after the next billing cycle started. Even my previous months(September,09) payment has not been yet done by the mini store. Hence previous bill ammount has been carried forward to this month's(Oct,09) bill, all though I have already paid that on 9th September 2009. Hence this is my earnest request to you to please take appropriate steps so that I can avoid any discrepancies like this.

Thanking You,
Samir Chakraborty.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  18 CommentsShareTweet

Comments

I am Vodafone postpaid connection user and had paid a bill by dropping a cheque in March 2007 which did not reach Vodafone (Hutch). Later in the coming months, I was promised by their collection executive that I will not be charged for a late payment fee, as this was an error at the company side. I paid a later bill with the late payment fee. In the next month, I received a bill with the late payment fee and the reconnection charges. My phone was not take out of service and I was able to make and receive calls for the period they had charged me for the reconnection.

I had spoken to an executive at Thane Vodafone gallery about this and he promised me that I will get a reversal of Rs. 450 in the next month billing statement. I had to pay Rs. 450 excess (Rs. 100 late payment fee for 2 months each and Rs. 250 for reconnection charges). The reversal never happened.

In addition to my regular billing plan, I had also opted for 1 rupee STD plan, for which I was charged a rental of Rs 99 each month. I had later confirmed with the call executive that my regular STD charges are reduced from Rs 2.40 per call to Rs 1.30 per call. Because of this I cancelled this plan in June. I received a bill including additional rental of Rs 99 each for the next 2 months.

I had followed this up with the company for several months for the deduction of this approximate amount of Rs 650. I also had paid a deposit of Rs 500 at the time of subscription which does not reflect in their accounts. I had also sent the copies of the receipt of this payment from Thane Vodafone gallery 3 times by fax. Still not updated.

Even though following this up with them for over a year, I have not received a bill with this deductions. Now, my mobile service is withdrawn for non payment of bill. I had asked for the bill with the deduction of Rs 1150.
I am Vodafone postpaid connection user and had paid a bill by dropping a cheque in March 2007 which did not reach Vodafone (Hutch). Later in the coming months, I was promised by their collection executive that I will not be charged for a late payment fee, as this was an error at the company side. I paid a later bill with the late payment fee. In the next month, I received a bill with the late payment fee and the reconnection charges. My phone was not take out of service and I was able to make and receive calls for the period they had charged me for the reconnection.

I had spoken to an executive at Thane Vodafone gallery about this and he promised me that I will get a reversal of Rs. 450 in the next month billing statement. I had to pay Rs. 450 excess (Rs. 100 late payment fee for 2 months each and Rs. 250 for reconnection charges). The reversal never happened.

In addition to my regular billing plan, I had also opted for 1 rupee STD plan, for which I was charged a rental of Rs 99 each month. I had later confirmed with the call executive that my regular STD charges are reduced from Rs 2.40 per call to Rs 1.30 per call. Because of this I cancelled this plan in June. I received a bill including additional rental of Rs 99 each for the next 2 months.

I had followed this up with the company for several months for the deduction of this approximate amount of Rs 650. I also had paid a deposit of Rs 500 at the time of subscription which does not reflect in their accounts. I had also sent the copies of the receipt of this payment from Thane Vodafone gallery 3 times by fax. Still not updated.

Even though following this up with them for over a year, I have not received a bill with this deductions. Now, my mobile service is withdrawn for non payment of bill. I had asked for the bill with the deduction of Rs 1150.
please send my bill detail on this email id
Now am using post paid connection i want to increase my credit limit on my vadafone mobile . How will expand credit limit ???
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PLEASE SEND ME bill of my postpaid to my email, my phone number no is [protected]
sir i want my bill details ie., calls list for the month of may-june my nuber is [protected]
PLEASE SEND ME bill of my postpaid to my email, my phone number no is [protected]
I HAVE NOT RECEIVED MY VODAFOAN BILL MONTH OF MAY2009
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Postpaid billing — Reversal of add on plan never opted

Last month complaint was made vide return SMS same day on 25th Mar 09 not to activate Rs 199 PM addon plan. Telecaller was also apprised and Rq to reverse bills. I am paying bills does not mean I agreed. My complaint already logged on your website,

Postpaid billing — To reverse Add-on pack

[protected] Immediately on receipt of SMS stating activation of Add on pack of Rs 199 I sent return SMS for not activating it as I did not consent to it. All bills are with add on rental and every time I am complaining on your web. Should I desert Airtel or would someone rectify the mistake of your telecallers
please send the soft copy of my june, july, august bill to my gmail account.
hi,

i have to pay the last amount of rupees-1850.00 but i dont ge the bill last 8 months.
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please send my last postpaid billing detail

my postpaid connection no [protected]
please send my last postpaid billing detail

my postpaid connection no [protected]
My name is Samriti i am facing severe problem regarding my Billing address, as its been six months since i have not recieved my bill. And as per conversation with the customer care they mention that give a rent reciept, pan no., and a pass port photograph and i have visted the vodafone store at 18 sector many times and despite of showing my all the proves they still dont consider it valid...and are still not changing the address... I guess i have never faced such problem as ever, i guess the only solution to this is CHANGE THE CONNECTION altogether as even the Income tax deptt agree to the following proff n NOT VODAFONE...Why is it so...Kindly take my consideration and as a customer plea...
Hi Samir,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ClTuR and we’d be happy to help.

Regards,
Vodafone Customer Care.
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Hi Samir,

We believe our customer care team has already contacted you and explained the bill break-up in details. The statement of your account has already been sent to the e-mail id. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Kolkata Vodafone Customer Care.
RESPECTED SIR,
PL SEND DUPLICATE BILL OF FOLLOWING MOBILE NO.
[protected] .
BILL PERIOD 01.03.2010 TO 31.03.2010

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