[Resolved] Vodafone Postpaid — Customer service too bad - I am dissatisfied in their service and customer support! | |||
Dear Sir, I have been using Vodafone postpaid connection from march 2012 till date its my number [protected] in karnataka circle.Recently I have facing the problem for 3G issues,showing Roaming on home network with in Karnataka circle(IDEA,AIRTEL),not connecting toll free numbers like 1800 series,etc.I have registered a complaint againts the above this issues on 10th April 2013 after that they would agreed to resolve those problems within a week but I couldnt get any call from customercare,I have waited more than a week then i called to customer care on 20th April 2013 for know the status of my complaint.I have spoken to customer executive in postpaid division at bangalore.he couldnt ready to provide the information about my complaint status then i have requested to talk his Supervisor but he was not ready to transfer my call then i disconnected my call then again i reconnected to customer care then raised the complaint for bad customer service in my last call conversation. I am totally dissatisfied in their service and customer support.please kindly do the needful. Advance thanks, Sathish Kumar +91-[protected] Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Verified Support Jun 20, 2012 Vodafone India Customer Care's response Hello Shakti, Thanks for writing to us. We couldn't get in touch with you when we called. Please note that your request for change in billing address is being processed and the SR number for the same is [protected]. Kind Regards, Vodafone Customer Care, Chennai | |||
 9 Comments | |||
Comments
Vodafone — BAD SERVICE AND WORST CUSTOMER CARE
Dear Sir/Madem,I am a vodafone prepaid user.I was using bonus card of vodafone for reduced call rates.One day sudnly I realised that vodafone has stopped the benefits of bonus card and they are charging me normal call rates.I called the customer care and they told me that this is due to some problem in our server.they logged my complaint regarding this. when I asked them that would they are going to refund my money which they have charged extra to me( Approx Rs150).
Till date I have made around ten complaints in customer care, three visits to nearest vodafone care centre, 2 emails to nodel officer and with no action or reply from them...still waiting.
VODAFONE CUMTOMER CARE- HAPPY TO HELP YOU
I don't think so
Sachin Arora
Postpaid Connection — wrong information & Poor customer service
Dear sir,I have activated 5 No. post paid connections on behalf of M/S SANSUN CONTRACTORS PVT.LTD.
1.[protected],
2.[protected],
3.[protected],
4.[protected]
5.[protected],
Before activation airtel executive Mr. Kamlesh committed that.(a) Conference call will be activated free of cost on three No.at the time of activation---But not done by your end. (b) Roaming will be activated at the time of activation but not done immediate.(c) STD Pack of Rs-36/-to reduce the cost of STDcalls from Rs-1.50/- to Rs-1.00/-will be activated at the time of activation but not done.
In regarding above i also discuss again and again to your executive Ms.Sweety at M/s Teledeals Chandigarh but the situation is same as before.Sweety also commits to activated above but till now i do not know that STD activated. Our 80% calls are STD. Due this I suffer a large amount of bill.I am not happy with your service.
So,Pls request you kindly disconnect all above 5 No. postpaid connections immediate.
Vodafone — bad call
Dear sirI've got a call from [protected] this no on 28th feb10 in the afternoon. The man spoke in hindi and vulgar(very bad language). This no is probably of vodafone so i request u to send me the name and adress details to whom this no is assigned.
Thanks I hope understand
Service — too bad
sir ,The service provided by the gulzar motor is too expensive as well as bad also.Another think that when I have send my car into your company then your service provider takes a lot of time which is soo bad and point to be thinking
THANKS
Vodafone Postpaid — Worst customer support
After 19 hrs of my request activation of my post paid duplicated No. I dont recieve any. And after calling for any queries only electronic machine replies but after 1 hr of pressing 1,2 .... i m connected to and executive but he doesn't give nay response acceept saying call [protected] and press 2 which anly response for language change and telling about their product. What to do. The worse customer service. Very cold response
Vodafone Postpaid — Worst service
Last month I have taken a Vodafone Post paid connection ([protected]) in that clearly i mentioned by mail id, date of birth & billing address but everything was wrongly updated. in that they have done 2 time home verification, one time mobile verification. When i register complaints there was no responds.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Vodafone Postpaid — Worst Service by Vodafone.
Hi,I am Mihir using Vodafone service for over a year now and I have used other Telecomm services prior to this. I have never faced so much service problem as in "Number Connectivity error", "Disturbance in Network", "Automatic Call disconnect", "Network Fail" etc. Even wen talking to the other person I cannot hear properly what the other person is speaking, and the newtwork disturbance adds to the worse. I have even changed my handset twice, but no avial from the same. My problem is, even after registering 3 complaints at the vodafone call center they have not even acknowledged the problem. All they say is we will look into the matter without ever coming for a perfect solution for the same.