[Resolved]  Vodafone - Postpaid Mobile — Charges for services not used

I had a mobile nbr [protected] with vodafone for last 3 years.I had bought a blackberry handset from them & used BB services for over a year.Later on i got BB services deactivated as my new employer gave me company owned BB handset.After some time i checked with vodafone about how to connect to ineternet using my vodafone mobile connection.Their andher (east) store staff told me to get BB servicsd activated on my handset for accessing internet through my mobile.I got it done & later on when i could not connect to internet using my PC & mobile I called up their call centre.They told me that i will not require BB services for this but i will require mobile connect(some internet usage option of vodafone) which i did but even after that i was nto able to connect to internet so i got this too deactivated.To my surprise vodafone started billing me for BB services.When i raised this with them they told me that their systems show i have used BB services.I still paid Rs.400 assuming that may be when i was trying to connect i may have incurred these charges.but they kept on chargin me for BB services month on month.Afters ending multiple mails & esclataions they agreed that there's some mistake at tehir end & tehy would reverse these charges.I also told them that in past too i have faced similar problem with them & even after assurance of reversal their collections executives harrass by visiting home address & calling.They told me it won't happen but still i got calls from their office for payment.i complained again & they told me it won't happen again but 3rd time i again got call from they

they don't have any control on their process, people & are extremeny customer unfriendly.I am sharing this so that people stay away from vodafone .they claim we care for you but all they care about is harassing people.

i have copied contents of my mail exchange with Vodafone for reference

________________________________________
From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Sunday, November 02, 2008 3:27 PM
To: Bhatia, Charanjeet Singh :BB India
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia











Dear Mr. Bhatia,

Thank you for your email dated 04/10/08, regarding amount due for Vodafone mobile number [protected].

We confirm that we have disconnected your Vodafone Mobile number [protected], effective 27/10/08.

We would like to inform you that there is an amount due of Rs.571.86 and Rs.492.95 for the bill dated 04/09/08 and 04/10/08 respectively.

The credit of Rs.1066.60 with the applicable service tax will feature in your next bill dated 04/11/08, on page 2 or 3 under
“Misc credits /charges “column.

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rajesh Bhagwania
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Wish you and your family a very happy Diwali.








-----Original Message-----
From: Bhatia, Charanjeet Singh :BB India Sent: Friday, October 31, 2008 10:16 AM
To: Vodafonecare Mum
Cc: [protected]@yahoo.com
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia

Hi,

Inspite of your assutance again I have got collection call from 66514100 regarding some payment of 1400 on above mentioned nbr.pls get these calls stopped once for all.

I sincerely hope one of the bigger telecom players drives you out of business.you guys don't deserve to be in service industry.I am going to put this entire episode all over the internet & would play my part in your company's demise

----This Message is sent from BlackBerry Device ----

----- Original Message -----
From: Vodafonecare Mum <Vodafonecare.[protected]@Vodafone.com>
To: Bhatia, Charanjeet Singh :BB India
Sent: Mon Oct 27 17:36:02 2008
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia










Dear Mr. Bhatia,

Thank you for your email dated 23/10/08, regarding Vodafone mobile number [protected].



Further to our conversation, we confirm that your request for disconnection has been processed.



We would also like to inform you that your next bill will be generated on 04/11/08, with a payment due date of 22/11/08.



In case you need further assistance, please do call or email us. We’ll be happy to help you.



Happy to help,



Madhavi Kubal
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in









From: Bhatia, Charanjeet Singh :BB India
Sent: Thursday, October 23, 2008 3:26 PM

To: Vodafonecare Mum

Cc: [protected]@yahoo.com

Subject: Re: Mobile nbr [protected]-Charanjeet Singh Bhatia



So called vodafone care,



I have been getting calls since yesterday for making payments, whereas my account is supposed to have credit balance.today I got call from [protected] regarding making payment.pls inform your concerned team members so that they stop harassing me.



This is the last straw & I am not going to use above mentioned nbr henceforth.pls disconnect the nbr .I want to use so many words but am constrained as I am using my companies email I'd.he you would understand all those words & stop this nightmare for me ------Original Message------

From: Vodafonecare Mum

To: Bhatia, Charanjeet Singh :BB India

Cc: Charan yahoo

Sent: Oct 17, 2008 2:42 PM

Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia















Dear Mr. Bhatia,



Thank you for your email dated 17/10/08, regarding Vodafone mobile number [protected].







Further to our conversation, we confirm that your Vodafone number will continue to remain active on our network.







We also wish to inform you that the tariff plan on the above Vodafone number will be changed to GK75 within 24 hours.







We further confirm that we have reversed the [protected]@499 promo rental of Rs.499 for bill dated 04/06/08 and an amount of Rs.567.60 towards Blackberry charges from 04/06/08 to 03/10/08.







Credit adjustment along with the applicable service tax will feature in your next bill dated 04/11/08.







We regret the inconvenience caused to you.







In case you need further assistance, please do call or email us. We’ll be happy to help you.







Happy to help,







Madhavi Kubal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in



















From: Bhatia, Charanjeet Singh :BB India
Sent: Friday, October 17, 2008 9:55:49 AM

To: Vodafonecare Mum; suravna.[protected]@vodafone.com; SUNDEEP KATHURIA (DEL);

Laxmi B; Rajesh S

Subject: RE: Mobile nbr [protected]-Charanjeet Singh Bhatia..

Importance: High

Auto forwarded by a Rule







Dear Mr.Rajesh Shetty,







I was called by one of your company representatives wherein she told me that yur company is reversing all the disputed charges & also changing my plan to a Rs.75 monthly payment plan.I was told that I would get a mail with all the details & confirmation but sadly even after 3days of the call I haven’t got any mail. This has reinforced my belief that your company does not believe in resolving customer grievances







I would urge you to please discontinue my connect as I no longer want to continue with your company.please refund my excess money (deposit/excess charges paid by me).















Pay Type







Payment Security Deposit





User Id

















Billed Outstanding (Rs)

















Unbilled Outstanding (Rs)

















Total Outstanding (Rs) <javascript:viewMyBill('/pls/portal/PORTAL.HUTCH_NWSS_FRPOP.view_bill_EB...

















Payable now (Rs)



























Regards

Charanjeet
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

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dear sir,
On 07 Jan 09 at about 1620 hrs i received a call from vodafone number [protected](mr Mohan seems to be fake name) stating promotional offer of zero rental plan on my mobile number [protected]. that day i asked him to give me a call on next day ie. 08 Jan 09 and about 1000 hrs his rep. Mr Dinesh sharma having a vodafone identity card with him, had come to my office address and collected sum of Rs 1200 for zero rental plan for 02 mobile numbers the other mobile number is [protected]. Then at about 1540 h on 09 jan 09 i visited vodafone store at fort mumbai in this connection. however, i find no change in my tariff plan. from vodafone store i made a call to mobile no [protected] and he said sir, your plan will be activated in three hours, then i told him that i am sitting the vodafone store only and there is not existing such plan, and the same time he disconnected. since then i am continuing trying that vodafone no [protected] and he is not responding. waiting for a early and postitve action at your end.

thaning you

yours sincerely

deepak
i want to have an internet link to pay my bill.
I would like to request you, Plz. send me call wise & inter net's charges in my bills, Which will be facilate me to saparate my personnal calls & company's calls from bill. I hope u will send me next all bills accodring to my request.
THANKS
AMITA TRIVEDI
[protected] ( BLACKBERRY )
pl disconnect my no for i have not yet opened the sim cards i am getting bills to pay for them and re fund my money at the earliest no are [protected], 90, 91
Hi,

My number is in corporate scheme of Vodafone, I had activated Blackberry on my Mobile with the help of Customer Care.

I was told about a plan of Rs. 499..wherein I will get 500 MB free for the usage, I had crossed checked twice to confirm that its 500 MB and not 500KB. Now I am being told that the plan offer 500Kb as free services.

To my surprise I received an SMS intimation of Rs. 10000 of the Usage on 12th July, as the bill was not generated (Bill Cycle followed is 18th-17th) I was told to check back on 18th July.

However in span of last 6 days Bill has gone up by Rs. 5000/- now my current Bill amt is Rs. 15158/-

In the duration of last one month from 18th June to 12th July I did not get any intimation from Vodafone on usage of Blackberry.

It is very surprising that Plan of 1099 offers unlimited usage, wherein plan of 499 is now costing me Rs. 15K.

I have already approached Vodafone Gallery at Lower Parel yesterday but was of no help.

Only option I can see forward is to discontinue with the services which ideally should be my last option.

Looking forward for an earliest support from your end.

regards,

Deepak Dubey
[protected]
I want to know the dailled numbers history from my sim no.[protected] from 21 Oct.2009 to 22nd Oct 2009 because I have lost my mobil the person who has got he is using the phone.I have already complained and diactivated the sim If I could get the history of dailled number .I will be able to get om mobile also.
SUB:- CHANGE ON TARIF PLANS AND CREDIT LIMIT ON FOLLOWING NOS.


dear sir,
I myself denthilkumar palani having following nos. which are registered under my name and under plan MYOP 99 . I would like to change the tarif plan under 199 1 paisa per second plan.The credit limit for all numbers per month not over rs.500/- the vodadone nos are as follows
1.[protected]
2.[protected]
3.[protected]
4.[protected]
please do the needfull.
thanking you,
yours faithfully

(mr. senthilkumar palani)
Hi,

I have a similar complaint.On 22 Jan 2010 i received a call from vodafone number [protected] / [protected] (Mr Rohit seems to be fake name) stating promotional offer of zero rental plan on my mobile number. I asked him to give me a call on 25th Jan 10 and his representative. Mr Rakesh (mobile no.[protected]) having a vodafone identity card with him, had come to my office address and collected sum of Rs 1200 for zero rental plan for 2 mobile numbers. He promised that the plan will be activated in three hours. After 6 hrs I tried calling both the mobile nos. but the mobile nos. did not exist then i enquired at vodafone store and they told there is no such plan. I tried lodging complaint at Vodafone gallery but they refused to help in any way. Kindly help

thanking you
Hi,
my name is Ranjan H. Sangol l want to tell you that i want to cancel my postpaid vodafone card and my number is [protected] and my alternate number is [protected]. So please cancel [protected].
sir my no:-[protected].i have taken the prepaid sim of same no:-[protected] on 1st july11.today is 30th july 11. i visited somajiguda vodafone store 50 times in 6 months
they said that ur sim will be activated within 48 hours.then i got call from customer care that sir please go to vodafone store then ur complaint will be solved.after that again i went to vodafone store in somajiguda MR.ALOK HElPER said that sir ur sim will be activated within 24 hours.then he said that you visit to vodafone store in abids. i have submitted the vodafone prepaid form and i have given the requried document which is needed.but still they didn't sent the request to the company. if they can't solve the problem then what is the use of doing service in the mobile company.they just only new how to fool the customer and collect money from them.is this away to behave with the customers.the company manager mr.ajis khan in somajiguda vodafone store doesnt knew how to behave with the customers.he says that we didn't sit here to give change to customer.is he is giving money from his pocket or what.who made him the manager i didn't new.

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