[Resolved] Vodafone Postpaid Mumbai — URGENT Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected] | |
HELLO, THE REQUEST FOR PLAN CHANGE WAS GIVEN ON 10-NOV. WHY IT HAS NOT BEEN CHANGED TILL DATE?? BILLING CYCLE STARTED ON 18-NOV. THIS WAS ALSO CONFIRMED BY SMS ON 12-NOV THAT IT WILL BE CHANGED AS PER BILLING CYCLE. HAD MADE 10 CALLS TILL DATE AND WAS GIVEN VARIOUS MISGUIDING INFORMATION LIKE "IT WILL CHANGED BY 21-NOV",IT WILL BE CHANGED ONLY ON 18-DEC AS REQUEST WAS RECEIVED ON 18-NOV", ETC. THIS IS HIGHLY UNACCEPTABLE AS YOU ALL ARE RESPONSIBLE FOR THIS DELAY. THIS SHOWS VERY POOR CUSTOMER SERVICE, NO SENSE O[censored]RGENCY. PLEASE RESOLVE IMMEDIATELY OTHERWISE I AM READY TO ESCALATE TO THE HIGHEST LEVEL. Regards, Sandip Raj Head - Service Delivery, HRO Platform Tata Consultancy Services Ph:- +[protected] Buzz:- 422 3437 Cell:- +91 [protected] Mailto: sandip.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ From: Sandip Raj/MUM/TCS To: corporate.[protected]@vodafone.com Date: 11/18/2009 11:09 AM Subject: Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected] Please let me know if the plan is changed or not....... Regards, Sandip Raj Head - Service Delivery, HRO Platform Tata Consultancy Services Ph:- +[protected] Buzz:- 422 3437 Cell:- +91 [protected] Mailto: sandip.[protected]@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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THE REQUEST FOR PLAN CHANGE WAS GIVEN ON 10-NOV. WHY IT HAS NOT BEEN CHANGED TILL DATE?? BILLING CYCLE STARTED ON 18-NOV. THIS WAS ALSO CONFIRMED BY SMS ON 12-NOV THAT IT WILL BE CHANGED AS PER BILLING CYCLE. HAD MADE 10 CALLS TILL DATE AND WAS GIVEN VARIOUS MISGUIDING INFORMATION LIKE "IT WILL CHANGED BY 21-NOV", IT WILL BE CHANGED ONLY ON 18-DEC AS REQUEST WAS RECEIVED ON 18-NOV", ETC.
THIS IS HIGHLY UNACCEPTABLE AS YOU ALL ARE RESPONSIBLE FOR THIS DELAY. THIS SHOWS VERY POOR CUSTOMER SERVICE, NO SENSE O[censored]RGENCY. PLEASE RESOLVE IMMEDIATELY OTHERWISE I AM READY TO ESCALATE TO THE HIGHEST LEVEL.
Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: Sandip Raj/MUM/TCS
To: corporate.[protected]@vodafone.com
Date: 11/18/2009 11:09 AM
Subject: Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected]
Please let me know if the plan is changed or not...
Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: Sandip Raj/MUM/TCS
To: corporate.[protected]@vodafone.com
Date: 11/13/2009 04:56 PM
Subject: Re: Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected]
Hello,
Status plz?
Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: Sandip Raj/MUM/TCS
To: corporate.[protected]@vodafone.com
Date: 11/10/2009 05:44 PM
Subject: Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected]
Hello,
Please change the Talktime plan of Mobile no: [protected] from CUG 199 to "Enterprise Advantage 150 TM Code:866"...CUG free offer for TCS employee at the earliest. Advise when complete.
Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________