[Resolved] Vodafone Prepaid — Balance deduction | |
My Prepaid No. is [protected].Vodafone has changed it's plan of Combopack without giving me information about change of plan through SMS.Becoz of that my Balance of Rs300 Has been deducted.When i called the coustomer care about thay they are not giving proper resonse, the way of talking is so cheap.I called at 19:45 on16/01/2008 with Deepsikha & Rohit(Seniot Executive).my Complain ID is[protected]. Was this information helpful? | |
Dec 3, 2016 Complaint marked as Resolved Verified Support Dec 02, 2011 Vodafone India Customer Care's response Hi Swathi, We sincerely regret any inconvenience caused. Please share your number with us here http://bit.ly/ufzarK so that we may be able to address your concern better. Regards, Vodafone Customer Care Verified Support Mar 17, 2012 Vodafone India Customer Care's response Hello Ajit, Thanks for speaking with us. Please send CAN<space>TVGUPSHUP to 111 (Toll Free). You can email us at vodafonecare.[protected]@vodafone.com or call us on our toll free number 198 for assistance in future, we'd be glad to help. Regards, Vodafone Customer Care, Maharashtra and Goa Verified Support Oct 13, 2012 Vodafone India Customer Care's response Hello Ashish, Thank you for writing to us. We wish to inform you that we have sent you an email from vodafonecare.[protected]@vodafone.com addressing your concern. Regards, Vodafone Customer Care, Delhi & NCR. Verified Support Jan 23, 2013 Vodafone India Customer Care's response Hello Rajnair, Please be informed that [protected]@126 was activated on your number on January 23, 2013, 06:34:53 AM but the surfing was initiated on the same day from 01:46:51 till 07:23:40.0 which was charged at 10p/10kb i.e. Rs.48.70/- are correct and as per usage. Hence we cannot process adjustment for the same. We hope this info helps. Regards, Vodafone Customer Care, Gujarat | |
 48 Comments | |
Comments
VODAFONE pre-paid customer (MOBILE NO. [protected]) we are not have act the service if act the serivce. please deactive this service,i getting chat message and charge 15 rs from mgs number 54545,56789 in my mobile cousumer care unable connect ,do refund the amount because we don't using serive please deactive
please pleasepleas
please pleasepleas
pls act also dnd
Vodafone — worst service and balance deduction and many more
Hiam Swathi and i am using vodafone network and the vodafone service is so worst that it deducts the money when ever they want when we call to the customer care dept they say that it will be refunded in 24hrs but that never happen to me and more over when we ask the agent or agent himself transfer the call to his supervisor they make us stand on hold for atleast 1hr and then disconects the call this is a waste and worse service provider int the telecom industry waste service un-necessarily deducts the money and never refunds it where as in Airtel they refunds it imediately
Vodafone — PREPAID BALANCE DEDUCT
sir i am Ajit Yadav i am not added servic call kn TV GRoup But they deduct rs 15 For this facilityi call to call center they said that you send message to 111 but 111 not reply to me my mobile no. [protected] please solve the problem other i trf my user vodafone to idea
RESPECTFULLY SUBMITTED,
I HAVE VODAPHONE PREPAID CONNECTION ( [protected]).
YESTERDAY I REQUEST BY SMS TO DEACTIVE AND THEN ACTIVE 34O SMS FOR ONE MONTH SCHEME, OUR SMS SAYS THAN TRY AFTER 24 HOURS. THEN TODAY I REQUESTED TWICE.( AS IT WAS NOT RESPONDING SINCE 24 HOURS ) YOUR SMS SAYS THAI REQUEST IS RECEIVED. THEN THEY GAVE 768 SMS OF RUPEES 68. THIS NOT RIGHT. I WANT A SCHEME OF 340 SMS PER MONTH . ( I AM USING SINCE LONG ) KINDLY CANCELL 340 SMS ( I WILL USE 340 SMS) AND GIVE BE BACK MY MONEY OF RUPEESS 34/-. GIVE CRDEDIT AS CASH TO MY MOBILE.
I HAVE VODAPHONE PREPAID CONNECTION ( [protected]).
YESTERDAY I REQUEST BY SMS TO DEACTIVE AND THEN ACTIVE 34O SMS FOR ONE MONTH SCHEME, OUR SMS SAYS THAN TRY AFTER 24 HOURS. THEN TODAY I REQUESTED TWICE.( AS IT WAS NOT RESPONDING SINCE 24 HOURS ) YOUR SMS SAYS THAI REQUEST IS RECEIVED. THEN THEY GAVE 768 SMS OF RUPEES 68. THIS NOT RIGHT. I WANT A SCHEME OF 340 SMS PER MONTH . ( I AM USING SINCE LONG ) KINDLY CANCELL 340 SMS ( I WILL USE 340 SMS) AND GIVE BE BACK MY MONEY OF RUPEESS 34/-. GIVE CRDEDIT AS CASH TO MY MOBILE.
I am ASHISH MITTAL .I am using vodafone prepaid services.My prepaid mobile number is [protected].Every month i got a unfair balance deduction from my number.Last to last month i lost 60 rs then i visited to vodafone care sector 18 noida. He said that you have activated two services through internet on your mobile..But i didnt activate any services.Again in this month on 1 oct. early morning i got two msgs from vodafone regarding the two activation of services of cost Rs99 and Rs50.Then immediately i call to customer care then said to call in morning . In morning i call there then one customer care executive given me a one reference number [protected] and said that we will return your balance as soon as possible. Even i got one sms regarding that"we will respond to your query by Thursday 4 0ct 12 ,9:56". After two , three days i again called there then they said there is a problem in our server we will return ur balance as early.This happened with me two three times.But they didnt return my balance.Today again i call to customer care then they said we cant return ur balance because you have activated those two services through internet on your mobile.but i didnt activate any services.So every month i m suffering from this problem.So, its my request to return my balance as soon as possible.
1) Last recharge value : RS 351 on 29/9/2012
2) Last mode of recharge: From shop he recharged my number through his mobile
3) Validity of your Vodafone account: 21 march 2017
Thanking you
ASHISH MITTAL
[protected]
1) Last recharge value : RS 351 on 29/9/2012
2) Last mode of recharge: From shop he recharged my number through his mobile
3) Validity of your Vodafone account: 21 march 2017
Thanking you
ASHISH MITTAL
[protected]
Mobile No. [protected]
I had recharged the above mentioned mobile no. with 126 to activate GPRS in my mobile. I received a confirmation message from Vodafone at
6:35 am showing: YOUR DATA PACK IS ACTIVE NOW. VALID UPTO 22.02.2013 00:00:00 AND BALANCE: 1024.00 MB FREE. THEREAFTER 10P/10KB WILL BE CHARGED.
Then I confirmed the Internet Usage Allowance from *111*6# and it shown Usage allowance of 1024 mb. after confirming the same i used internet surfing at 7:30am . But the usage was deducted from my main account and an amount of Rs. 48.70 was deducted and a message was received showing your balance is now 0.00 please recharge your account.
I called customer care but they told me that the your last balance is not updated so call after some time.
again i called the customer care. this time i was told that the balance is deducted because my data pack was may be in under process and the balance can not be reversed.
Then I received a message from Vodafone at 8:11 am showing HELLO ! YOUR BALANCE IS RS. -5. RECHARGE IMMEDIATELY AND KEEP MAKING ALL OUTGOING CALLS.
Its not a matter of 50 Rs. by it is an example how the customers are been cheated !
So I request that the whole matter should be taken seriously and my wrongly deducted balance may be please reversed at earliest.
I had recharged the above mentioned mobile no. with 126 to activate GPRS in my mobile. I received a confirmation message from Vodafone at
6:35 am showing: YOUR DATA PACK IS ACTIVE NOW. VALID UPTO 22.02.2013 00:00:00 AND BALANCE: 1024.00 MB FREE. THEREAFTER 10P/10KB WILL BE CHARGED.
Then I confirmed the Internet Usage Allowance from *111*6# and it shown Usage allowance of 1024 mb. after confirming the same i used internet surfing at 7:30am . But the usage was deducted from my main account and an amount of Rs. 48.70 was deducted and a message was received showing your balance is now 0.00 please recharge your account.
I called customer care but they told me that the your last balance is not updated so call after some time.
again i called the customer care. this time i was told that the balance is deducted because my data pack was may be in under process and the balance can not be reversed.
Then I received a message from Vodafone at 8:11 am showing HELLO ! YOUR BALANCE IS RS. -5. RECHARGE IMMEDIATELY AND KEEP MAKING ALL OUTGOING CALLS.
Its not a matter of 50 Rs. by it is an example how the customers are been cheated !
So I request that the whole matter should be taken seriously and my wrongly deducted balance may be please reversed at earliest.
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What about other balance debited .. about Rs.60/-..
Bharat Sheth