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[Resolved]  Vodafone Prepaid — Cheating in Tariff Plan

Sir,
I have vodafone prepaid connection having mobile no.[protected]. On 14.01.08 I recharged my connection in the Tariff Plan Rs.395/- and as per this plan I should get the outgoing call charged @ 30Paise in Vodafone and @75Paise in others phone. But till now they are charging Rs.1.99/-. When It get noticed to me then I have made a complaint to their Customer Care officer on 18.01.2008 at 9:22am. But unfortunately their Customer Care Officer told me that they can't do anything for loss being incurred by me and they do not change the existing tariff. Unfortunately, it is matter of their desparate cheating that they challange me that I can't do any thing against them for their cheating activities.

So, I would like to have your guidance and request you to please look into the matter so, that I can get the justice in this matter.

Thanking you,

SUBRATA DE
54/A, NEHRU NAGAR COLONY,
PO: SERAMPORE-2, DIST- HOOGHLY,
WEST BENGAL - 712202
PH: [protected]
[protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  16 Comments     Updated: ShareTweet

Comments

Your number is very nice. Talk to Customer care again politely. I'm getting the facilities. You will too.

Thank You
I have a tata indicom prepaid connection since july 07. I purchased a tata india calling card of Rs. 500.00 in the month of end sept 07. I called only three calls and the card could not be used due to network problem. Still the balance is Rs. 425.00. I called many a times to tata indicom customer care. initially they replied that the problem will be resolved within 24 hrs. but the same could not resolved in more than the card expiry date which was 29th dec 07. I was even said that the card expiry date will be extended but in vain. i approached many a times to tata indicom and even wrote mails but the same was in vain. in the month of january i was finaaly denied saying that the complains have been resolved.
I can only conclude that tata indicom has cheated me and their words cannot be appreciated. this way they are making money and they are closing customer's complain without even resolving the issues.
tata indicom is a great cheat.
sir,
i have a vodafone connection whose no is [protected]. On 28.3.2008 my chat service is activated but i dont activated that service. So i gone to vodafone store and deacivate that service. but on 29.3.2008 they again activated that service but i dont activated that service and they have cut 60 rs from my balance. First on 28 and second on 29. Sir if i want to activate this service so why i deactivate it. i hav not send any msg or anyting to activate this service so please sir i request you to do something and give me 30 rs back on my balance. Please its a humble request to do something for me i will be thankful to you.

your respectfully
aashish sharma
the subsciber must be refunded the loss incurred immediately, also if such thing happens again to him, the company should be made legally liable to give the heavy compesation.
I Have a Vodafone prepaid connection. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls from the vodafones.
I Have a Vodafone prepaid connection. My no is [protected]. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls from the vodafones.
I Have a Vodafone prepaid connection. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls daily in a day from the vodafones.
I Have a Vodafone prepaid connection. My number is [protected]
on[protected], I received a call from the no. [protected] at 06:11:56pm regarding the caller tune. after knowing that the call is for caller tune, i immediately disconnected the call. vodafone deduct the 45 Rs. from my balance for the caller tunes even though i never pressed any key for caller tune activation.
Again today, that is on, i received a message from 56789 stating that "Tender Coconut has been set as your caller tune for 90 days for all." and Rs.15 was cut. I did not even receive any call to activate for this purpose as it was done earlier.
This is not the first time that I am experiencing this situation. Almost 5 month back the same thing had happened and after I complained for 3 times, my money was paid back to amy account.
I urge you to look int this matter and pay me back the money.
I Have a Vodafone prepaid connection. My number is [protected]
on[protected], I received a call from the no. [protected] at 06:11:56pm regarding the caller tune. after knowing that the call is for caller tune, i immediately disconnected the call. vodafone deduct the 45 Rs. from my balance for the caller tunes even though i never pressed any key for caller tune activation.
Again today, that is on, i received a message from 56789 stating that "Tender Coconut has been set as your caller tune for 90 days for all." and Rs.15 was cut. I did not even receive any call to activate for this purpose as it was done earlier.
This is not the first time that I am experiencing this situation. Almost 5 month back the same thing had happened and after I complained for 3 times, my money was paid back to amy account.
I urge you to look int this matter and pay me back the money
I have recharge my vodafone connection of rs. 222 on 4.08.2008 i got 197 rs instead of full talktime
dear sir i want the details of outgoing & incoming calls of the
last 1 months
my no. is [protected]
not only u sir i to faced same problem but wat to do cheaters cannot be changed and punished easily...
dear sir,
10 days back i take a new vodafone prepaid connection.i'm also submitted id proof. after 7days outgoing calls barred to my number. i contact nearest vodafone store in our area. they said "address not matching in given id proof. again submit your id proof". i submit another proof. actually with in half-an-hour connection is restore. but outgoing calls not activated. plz solve this problem
shortly.
this is my no.[protected].

Vodafone Prepaid — tariff activated without request exception

sir
this is to bring to your kind notice that i am a vodafone customer (prepaid mobile service) who is very frustrated with the undemanded services they provide from time to time as soon as they come to know that the customer has got appropriate balance for the tarrif activation and on top of that the customer service agents are unhelpful the way they talk to their customers is highly sophisticated and unacceptable by any consumer.
just a week before some sms 5 pack was activated on my phone without a prior notice and neither was any request for activation registered by me and on calling the customer care i was being told that if its not requested by me ill get the balance within 72 hrs. and no action has been taken still . and yesterday only i recharged my account with an amount of 150 rs. and today i.e. 10th september, 2010 118rs. tarrif was being activated on my phone again without any registration or request made by me. i just had a computerized call which was received. by me and i hung up without pressing any key.. and just after five minutes i got an sms informing that the tarrif pack has been activated on my phone .
i immediately called customer care firstly, the customer care agent told me that she doesnt have any information regarding this activation on her computer screen and told me to call after 4hrs. but ignoring her request i again called up customer care and a customer care agent Parul received my call who started arguing with me that without your request or registration for the tariff it cant be activated and on requesting her to forward my call to some higher authority she started being rude and told me that she cant forward my call and told me in a very harsh manner that i cannot get my balance back and neither can she forward my complaint to any higher authority and moreover instead of listening to my problem she started telling me the benefits of the tarrif. as it is it isnt a matter of 5 or 10 rs. that i can leave the matter.

i would be highly obliged i[censored] take up a strict action over my complaint and forward my request as soon as possible. i want the highest vodafone authority to take my complaint into notice and take the appropriate action.

thanking you
Akanksha Bansal
phone no: [protected]
email id: [protected]@rediffmail.com

Vodafone Prepaid — tariff activated without request

sir,..
this is to bring to your kind notice that the vodafone services have deteriorated to a high extent....

last month i.e. on 23rd october some vchat service was activated on my phone without any request sent by me. after i registered the complaint against it i got my balance back. and today again at the same date the vchat tarriff is activated without any sort of request sent by me.. and the charges for it have been charged... calling the customer care centre is so useless as the attendants just argue and neither they give any solution to it so i had to register the complaint here...

i will like you to kindly take a strict action over it.. and i dont want this to happen in future.. i am fed up of wasting my time complaining for vodafone services... almostly each month... and i want the tarrif to be deactivated as soon as possible...

thanking you

apoorwa bansal
ph no. [protected]
id: [protected]@rediffmail.com
Vodafone unnecessarily prompts prepaid users with offers in balance summary screen and is deducting balance when innocent users accidently press the call button after checking balance. There is no proper response from customer care. God save us from them !!!

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