[Resolved]  Vodafone Prepaid — charging money by telling free roaming

Hi, i have a Vodafone prepaid connection with no: [protected]. I was told by customercare people that while roaming incoing sms will be free and only harges when made andy out going or incomming call.
So i carried my mobile while roaming and did not made or recived any call during that period. But still the vodafone people reduced my balance. Again i have added some money to my prepaid balance, by next morning it has gone to negitinve balance. i have checked i have not dont any out going or incomming.
It happened thrice.

While in roaming we cannot talk to home network customer carepeople for free. and the roaming network people dont have our data to solve the problem.

After coming to home network the customer care people are not telling why they have reduced the balance with out making any calls or so.

This is too bad.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi Rajesh,

We are sorry for difficulties you have faced. We believe that you have been in roaming on 21st December, 2009. As per our records you have received messages from 111 and have not received/made calls & hence no balance was deducted from your account while you were in roaming. Please e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

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