[Resolved]  Vodafone Prepaid — Documents Submission

Hi

I Myself 'Deepak Thapar' customer of Vodafone past 10 years & I am using 4 Vodaphone connection, the issue I am facing is that on 1st week of March I received am SMS stating that to re Submit documents to avoided any kind of Line disconnection due to some new Govt laws

I received sms on Prepaid number [protected] & I am using this number from past 7 years & its on my personal name the query is that today i walked in in Vodaphone Mini store to resubmit my documents as per sms received, I tried to Submit my License xerox copy but they are demaning for SIM xerox as well,


My complain is that my present number [protected] is in roaming area & its been used by my Parents & they will back in town on 20th March, As its very difficult & i don't want to give kind of Problem to them to Walk in in any Roaming Vodaphone stores or Faxing or Scaning the sim xerox as they are aged & not familiar about it.

If Vodaphone cellular requires Xerox copy of my SIM why is it not mentioned in the same SMS to submit SIM xerox as well???? this is not the first time we receive any kind of SMS to submit documents this cycle is been in Process in every alternate 2 years & for my number [protected] i submitted my documents for more than two times in past 5 to 6 years & as per Info recieved from Mini Vodaphone Store(KanjurMarg East) Shop name Shreeji Mobile. my Number belongs to My name Deepak Thapar & even my date of birth is matching with my documents but the Address which is updated in Vodafone list is of Andheri Marol address & i am residing at Sion & all my documents belongs to Sion

How its possible that Address is wrongly updated in Vodaphone list??? irrespective i did submitted all my documets when ever its requested by Vodaphone but still my correct address is not Updated.

I will Submit my Sim xerox if require on 20th March but till then please note that Line should not get disconnect & should not face problem in connectivity as my Parents are aged & out of Town for Religious Tour

Please address my query & give solution to it ASAP & for any revert pls contact on my below numbers


Regards
Deepak Thapar
[protected]/[protected]