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[Resolved]  Vodafone Prepaid Mobile — UNNECESSARY HARASSMENT BY EMPLOYEE OF VODAFONE

Dear Sir,

My Name is Dinesh Singh, I am serving in Indian Armed Forces and presently deployed in Northern Sector of India in Counter Insurgency and Counter Terrorism Area of J & K and my family is residing in Delhi Cantt. Though, we the army men don’t have enough time for all this, but I am writing you, when I and my family suffered a lots of harassment by one of your employee named My Chandresh, working in Vodafone Shop, Connaught place, New Delhi. I would like to write from the beginning to understand my problem.

I was continuously using your Pre Paid Mobile connection (Hutch now Vodafone) No [protected] for the last 6 to 7 years. In Aug 2007, my wife lost her mobile alongwith the above SIM. She lodged an FIR in Police Station, Sadar Bazar, Delhi Cantt and obtained a copy of the same. Thereafter, on 26 Oct 2007, I came one week leave, which we army men hardly get, and went to Vodafone Shop at Connaught Place (CP), New Delhi to apply for another Vodafone SIM and to retain same No i.e. [protected]. There, Mr Chandresh, one of employee of Vodafone in CP Vodafone shop attended me. Mr Chandresh ask me to submit a copy of FIR, ID Card, residence proof and two passport size copy with Rs 250/-. I surprise, because Vodafone customer care told me that to apply for new SIM, just handover these above documents and Rs 100/- to obtain the same No. When I told Mr Chandresh above this he told me to retain above pre-paid No, I have to take Post Paid connection first which can be converted to pre paid after one or two months (if not satisfy with Post Paid). By the way I agree and handedover the following documents to Mr Chandresh :-
(a) Photocopy of FIR for loss of Mob having Vodafone SIM having No [protected].
(b) Photocopy of Driving Licence.
(c) Photocopy of PAN Card.
A sum of Rs 250/- in Cash.
Two Passport size photographs.

I handedover all these things on 26 Oct 07 and Mr Chandresh handover me a SIM in an envelop and said that the SIM will be activated within 24 hours. When I said that you have not gave me any receipt of the above documents and money. He gave me a blank form of Vodafone connection form just write Post Paid plan of Rs 175/- and Signed beneath. I surprised but take it because I have to do go back on the same day by night train. I repeatedly tell him that be ensure it work within given timeframe because I am going back to my duty station in J&K and it would not be possible for my wife to come here leaving my small children at home alone. He assure me and I left.

But the same thing happen which I was afraiding of. The SIM did not activated even after laps of four weeks. Whenever I need to talk to my wife I have to call on my neighbour’s cell time and again. One day my neighbour’s wife said something bad to my wife regarding use of their cell, she feel very shameful and took another SIM of IDEA and started using it. Its really very shameful for me and for Vodafone.

But this was not the end, suddenly I was given a task of Delhi from my office. I came here in Delhi and after completing my official work, I went to Vodafone Shop on 08 Dec 07 in CP, New Delhi. Mr Chandresh was not there, I tell my story to another employee, she checked from computer and tell me that they did not receive any documents. When I show them that piece of paper which Mr Chandresh gave me, they said that he might have not deposited my documents and suggested me to wait for Mr Chandresh because they said that anybody else cannot solve my problem since they are not aware of my documents. After waiting from 1200 hours to 1430 hours in Vodafone Shop, CP, Mr Chandresh arrived. I tell him everything, he first check from computer and then said to submit all the documents once gain. But I said that since, my wife started using another No and informed everybody of the same, now I didn’t required your SIM anymore. Hence, I handover that piece of paper and SIM to him and since he has not produced my documents even after one months, I ask him to return Rs 250/- which I gave him initially. But he first try to make me agree to take another SIM, then in the last said that he don’t have the money to return and requested to give all the documents once again. Since, he left no other option for me, I once again gave him following documents on 08 Dec 07 :-

(a) Photocopy of Driving Licence.
(b) Photocopy of PAN Card.
(c) Two Passport size photographs.

This time he filled a form and signed there and gave me duplicate copy of that form alongwith two SIM. He said first insert one sim which after activation within 4 fours automatically damaged after four days, then insert other sim. And this time he assure me of timely action and I take his mob No too. I gave that document and SIMs to my wife and went to my duty station i.e. J&K. Initially SIM activated, but in every half and hour a SMS recd that outgoing calls restricted and submit documents immediately to retain the Number. Means to say “same thing happen again”. I called Mr Chandresh over his mob and ask for all these. He first attended my phone and tell me to call next day, when I call next day he checked from system and tell me to come to Vodafone Shop once again and to submit all the documents once again. My GOD. I am serving here for the national security at the border and this man is trying me to serve for him time and again. WHAT A VODAFONE. Is this the so called VODAFONE. I think the Hutch services must be better then Vodafone. Because I was using Hutch since last 6 to 7 years and never faces such problem. I initially thought that Vodafone must be better then Hutch, but I was wrong. There must be some mis-management in the administrative staff. Because employee, like Mr Chandresh can only pass their time in a condition where the administration department is sleeping.

By the way, I have nothing to do with your management. I just want to know, what the senior level management can do for me and Mr Chandresh. Now, I am not going to give you documents or photograph. I just want to know the action taken against Mr Chandresh, who on telephone, when I said that I am going to complain against you said “Do whatever you want to do, you can not do anything against me”. And if, in any case the Senior management can not take any action, please return my money or I will have to knock the doors of Consumer Court. Decision is yours.

Waiting of your response. Whether quick or Like Mr Chandresh ?

Dinesh Singh
No - [protected] (If working)
Alternate Mob No - [protected]
[protected]
Residence Address - Qtr No 8/2,
Basantra Lines, Delhi Cantt
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  18 CommentsShareTweet

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Request to please find some time and log a complaint in Consumer forum along with all the documents received from Hutch or Vodafone. Alternately also send an email to their customer care or write a registered letter to their office.


Write to: Manager Customer Service
Vodafone Essar Mobile Services Limited, C-48, Okhla Industrial Area, Phase II, New Delhi - 110 020

Email to [protected]@vodafone.com

Regards
BANK NOT ISSUING NOC TOWARDS CARD OVERDRAFT ACCOUNT NO. 1031414
Dear Sir,

My Name is Rahul Semwal and I would like to inform you that I had taken one Car Overdraft Account opened with ABN Amro Bank towards my Car ( CAR OVERDRAFT ACCOUNT NO. 1031414). Would like to inform you that ABN Amro Representative Ms. Kusum/Mr. Shammi /Ms. Ashta from ABN Amro Bank Hansalaya Building called me up and said last month that they have closed this services and now they want to settle this account and as per them settlement was done for 75000/- and I have accordingly paid them the entire amount by cash as well as by Pay Order and as per them ABN Amro I have paid entire outstanding to them and settled the account but now When I ask for the NOC towards the same they have not issued me NOC towards the settled account.

I am constantly followig up with Bank Representatives but Ms. Kusum/Mr. Shammi/Ms Asha giving me falst commitment that due to technical problem they are unable to issue me the NOC towards the same and This is happening from last one month and despite they have closed my account they are still sending me statment with intrest and late payment fees debiting from account as well as their Collection team is harrasing me very much despite I made entire payments to ABN Amro Bank.

I had sent mails to them for issuing me NOC but still nobody is neither responding back to me neither issuing me NOC.

I am very much harrased by this Bank and want to take action against them as now unnecessarily I have to beg around with ABN Amro Bank for issuing the NOC.

Would highly appreciate, if strict action can be taken against this BANK so that nobody should be cheated in future.

Thanking you and awaiting for your reply.

Rgds,

RAHUL SEMWAL
FLAT NO. G-2, GROUND FLOOR,
PLOT NO. 261, SECTOR-4,
VAISHALI
GHAZIABAD-201001
CELL [protected]
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BANK NOT ISSUING NOC TOWARDS CARD OVERDRAFT ACCOUNT NO. 1031414
Dear Sir,

My Name is Rahul Semwal and I would like to inform you that I had taken one Car Overdraft Account opened with ABN Amro Bank towards my Car ( CAR OVERDRAFT ACCOUNT NO. 1031414). Would like to inform you that ABN Amro Representative Ms. Kusum/Mr. Shammi /Ms. Ashta from ABN Amro Bank Hansalaya Building called me up and said last month that they have closed this services and now they want to settle this account and as per them settlement was done for 75000/- and I have accordingly paid them the entire amount by cash as well as by Pay Order and as per them ABN Amro I have paid entire outstanding to them and settled the account but now When I ask for the NOC towards the same they have not issued me NOC towards the settled account.

I am constantly followig up with Bank Representatives but Ms. Kusum/Mr. Shammi/Ms Asha giving me falst commitment that due to technical problem they are unable to issue me the NOC towards the same and This is happening from last one month and despite they have closed my account they are still sending me statment with intrest and late payment fees debiting from account as well as their Collection team is harrasing me very much despite I made entire payments to ABN Amro Bank.

I had sent mails to them for issuing me NOC but still nobody is neither responding back to me neither issuing me NOC.

I am very much harrased by this Bank and want to take action against them as now unnecessarily I have to beg around with ABN Amro Bank for issuing the NOC.

Would highly appreciate, if strict action can be taken against this BANK so that nobody should be cheated in future.

Thanking you and awaiting for your reply.

Rgds,

RAHUL SEMWAL
FLAT NO. G-2, GROUND FLOOR,
PLOT NO. 261, SECTOR-4,
VAISHALI
GHAZIABAD-201001
CELL [protected]
I am vodaphone customer. I purchased new color mobile(1555). According to law I should get 6 month of incoming. But the phone showing 3 months of incoming. I purchased pnone in 23rd Feb.I want to know Is this no is registered by Dvendra Singh. And Is this number([protected]) was activated before 23rd Fed.Plz send the owner details of this number. Is this no is owned by Devendra Singh.
I am vodaphone customer. I purchased new color mobile(1555). According to law I should get 6 month of incoming. But the phone showing 3 months of incoming. I purchased pnone in 23rd Feb.I want to know Is this no is registered by Dvendra Singh. And Is this number([protected]) was activated before 23rd Fed.Plz send the owner details of this number. Is this no is owned by Devendra Singh.
sir
i m surjeet kumar using ur vodaphone connection no. [protected]. i recharged online through my
debit card on 28 feb with 252 rs and 10rs , i got the bal of 10rs but i didnot get the bal of 252rs
then again i did a recharge of 252rs from ur dwarka hutch shop and i got the bal.
so i m complaining abt the recharge of 252rs that i did online and till this time i have not rec the bal.
so plz chk it.

surjeet kumar
[protected]

Vodafone — HARASSMENT TO CUSTOMER BY ACTIVATION OF HELLO TUNES BY THE COMPANY

Hi Sir,
I have the vodaphone Connection :[protected], In January I had not activated any Hello tunes, and it was automatically activated by the vodaphone, when I did complaint to customer care they told me they didn't do any thing at that time they deducted 30 rupees from my account, at that time i deactivated that tune and requested customer care not to activate any hello tunes automatically on my cell number. But again the same thing was repeated and in February a New hello tune was activated on my account. I reciceved a message that this hello tune is for 90 days and they deducted 60 rupees. Now today 20th March when i have checked my prepaid balance i come to know that vodaphone people again deducted Rs 30 from my Account.
Now please what you do when you are in this type of situation?
I request you to revert back my balance.

Thanks
Amit
To,
The Head Officer,
VODAFONE

Subject: HARASSMENT TO CUSTOMER BY ACTIVATION OF HELLO TUNES BY THE COMPANY

Hi Sir,
I have the vodaphone Connection :[protected], In January I had not activated any Hello tunes, and it was automatically activated by the vodaphone, when I did complaint to customer care they told me they didn't do any thing at that time they deducted 30 rupees from my account, at that time i deactivated that tune and requested customer care not to activate any hello tunes automatically on my cell number. But again the same thing was repeated and in February a New hello tune was activated on my account. I reciceved a message that this hello tune is for 90 days and they deducted 60 rupees. Now today 20th March when i have checked my prepaid balance i come to know that vodaphone people again deducted Rs 30 from my Account.
Now please what you do when you are in this type of situation?
I request you to revert back my balance.

Thanks
Amit
Facing Voice Cracking problem since last thursday with complaint number [protected]. There is no progress in the complaint.
I Have a Vodafone prepaid connection. My no is [protected]. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop calls from vodafones. i received atleast 10 calls from the vodafones.
Plz help me & do something so that i get my 30 Rs back...
I Have a Vodafone prepaid connection. My no is [protected]. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune thats why we deduct the 30 Rs. from your balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop calls from vodafones. i received atleast 10 calls daily in a day from the vodafones.
Plz help me & do something so that i get my 30 Rs back...
Dear sir,
I am a vodafone user in the Karaikal district of Puducherry U.T. Whenever I call an international number through my vodafone number I never used get my friend's voice or otherwise my voice never used to reach there. Anyhow the amount of Rs. 9.19 is taken from my balance without any use for me. I am always losing my balance unneccesarily when calling international numbers without any proper conversation. This happens not only with my vodafone mobile but also to other vodafone users in our area.

So, I kindly request you to recover this problem in Karaikal District of Puducherry U.T soon..
Thanks,
Nayeem
Dear sir,
I am a vodafone user in the Karaikal dist. of Puducherry U.T. whenever I call an international number from my phone I never used get my friend's voice or their voice never used to reach me. Anyhow a charge of Rs. 9.19 is taken from my phone's balance. This problem persists not only in my mobile even for other vodafone user in our area. We lose our balance without any conversation when calling international numbers.
Therefore, I kindly request you to take an action to counter this problem in the Karaikal dist. of Puducherry U.T.

Thanks,
Nayeem
Some known person had encashed my Account Payee Cheque from IOB, Barakhamba road on 21/10/2008 and IOB officials had given him cash without any proof. Sir that person written his vodaphone mobile no. [protected] in the riverse of the cheque. It is requested that kindly help me to give all details of the said mobile no. user so that i can take further action.

Sir kindly send me all the details at my email ID.
I can understand, but powerlessness is big sin, we can't do anything, wait for your turn and then hit them back. what else ? i have suffered a lot but no one listens brother.
Distributor of vodafone (essar company) doing fraud in j&K.
Respected sir,
I am Neeleshwar Ghai R/o jammu i had applied for a new vodafone connection because i believe in the brand name of the comany but because of a distributor i as a customer feel very bad to inform u that the distributors are doing fraud with customers as well as retailers.
i have purchased a prepaid no. [protected] from sifty communication janipur (a retail outlet) under the distribution area of Ruchi sales corporation Amphalla jammu (disatributor).
After purchasing Redbox, including wrist watch and 2 bonus cards, i had filled a form with the relevant documents, i have handed over it to sifty communication(retailer) and they assured me that the sim will be delivered to me with in 48 hours but after waiting of such a period of 2 weeks i went back to that outlet for some information regarding my vodafone connection and retailer was surprised to know the inconvience i as a customer had. then the retailer contact their distributor regarding my vodafone connection.
Finally i visited to distributor located at Amphalla jammu with redbox and relevant proof of slip having the stamp of that retailer and the Ruchi sales corp. ( the distributor) have neglected my complaint and he didnt attend me properly and strted giving me funny excuses of replacing ur vodafone no. with some another no. this is the biggest example of fraud distributor as i have ever seen. this is not the fraud with only the customer but also with hte company's name.
I have all the proof of purchasing the vodafone connection under mobile no. [protected]. So please take some action regardind my complaint and help me out.
Thanking you,
Yours sincerely
Neeleshwar Ghai
contact no. [protected]
email id [protected]@yahoo.com
r/sir

we wrongly recharge number

pls refund balance

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