[Resolved] Vodafone Prepaid Mobile — UNNECESSARY HARASSMENT BY EMPLOYEE OF VODAFONE
My Name is Dinesh Singh, I am serving in Indian Armed Forces and presently deployed in Northern Sector of India in Counter Insurgency and Counter Terrorism Area of J & K and my family is residing in Delhi Cantt. Though, we the army men don’t have enough time for all this, but I am writing you, when I and my family suffered a lots of harassment by one of your employee named My Chandresh, working in Vodafone Shop, Connaught place, New Delhi. I would like to write from the beginning to understand my problem.
I was continuously using your Pre Paid Mobile connection (Hutch now Vodafone) No [protected] for the last 6 to 7 years. In Aug 2007, my wife lost her mobile alongwith the above SIM. She lodged an FIR in Police Station, Sadar Bazar, Delhi Cantt and obtained a copy of the same. Thereafter, on 26 Oct 2007, I came one week leave, which we army men hardly get, and went to Vodafone Shop at Connaught Place (CP), New Delhi to apply for another Vodafone SIM and to retain same No i.e. [protected]. There, Mr Chandresh, one of employee of Vodafone in CP Vodafone shop attended me. Mr Chandresh ask me to submit a copy of FIR, ID Card, residence proof and two passport size copy with Rs 250/-. I surprise, because Vodafone customer care told me that to apply for new SIM, just handover these above documents and Rs 100/- to obtain the same No. When I told Mr Chandresh above this he told me to retain above pre-paid No, I have to take Post Paid connection first which can be converted to pre paid after one or two months (if not satisfy with Post Paid). By the way I agree and handedover the following documents to Mr Chandresh :-
(a) Photocopy of FIR for loss of Mob having Vodafone SIM having No [protected].
(b) Photocopy of Driving Licence.
(c) Photocopy of PAN Card.
A sum of Rs 250/- in Cash.
Two Passport size photographs.
I handedover all these things on 26 Oct 07 and Mr Chandresh handover me a SIM in an envelop and said that the SIM will be activated within 24 hours. When I said that you have not gave me any receipt of the above documents and money. He gave me a blank form of Vodafone connection form just write Post Paid plan of Rs 175/- and Signed beneath. I surprised but take it because I have to do go back on the same day by night train. I repeatedly tell him that be ensure it work within given timeframe because I am going back to my duty station in J&K and it would not be possible for my wife to come here leaving my small children at home alone. He assure me and I left.
But the same thing happen which I was afraiding of. The SIM did not activated even after laps of four weeks. Whenever I need to talk to my wife I have to call on my neighbour’s cell time and again. One day my neighbour’s wife said something bad to my wife regarding use of their cell, she feel very shameful and took another SIM of IDEA and started using it. Its really very shameful for me and for Vodafone.
But this was not the end, suddenly I was given a task of Delhi from my office. I came here in Delhi and after completing my official work, I went to Vodafone Shop on 08 Dec 07 in CP, New Delhi. Mr Chandresh was not there, I tell my story to another employee, she checked from computer and tell me that they did not receive any documents. When I show them that piece of paper which Mr Chandresh gave me, they said that he might have not deposited my documents and suggested me to wait for Mr Chandresh because they said that anybody else cannot solve my problem since they are not aware of my documents. After waiting from 1200 hours to 1430 hours in Vodafone Shop, CP, Mr Chandresh arrived. I tell him everything, he first check from computer and then said to submit all the documents once gain. But I said that since, my wife started using another No and informed everybody of the same, now I didn’t required your SIM anymore. Hence, I handover that piece of paper and SIM to him and since he has not produced my documents even after one months, I ask him to return Rs 250/- which I gave him initially. But he first try to make me agree to take another SIM, then in the last said that he don’t have the money to return and requested to give all the documents once again. Since, he left no other option for me, I once again gave him following documents on 08 Dec 07 :-
(a) Photocopy of Driving Licence.
(b) Photocopy of PAN Card.
(c) Two Passport size photographs.
This time he filled a form and signed there and gave me duplicate copy of that form alongwith two SIM. He said first insert one sim which after activation within 4 fours automatically damaged after four days, then insert other sim. And this time he assure me of timely action and I take his mob No too. I gave that document and SIMs to my wife and went to my duty station i.e. J&K. Initially SIM activated, but in every half and hour a SMS recd that outgoing calls restricted and submit documents immediately to retain the Number. Means to say “same thing happen again”. I called Mr Chandresh over his mob and ask for all these. He first attended my phone and tell me to call next day, when I call next day he checked from system and tell me to come to Vodafone Shop once again and to submit all the documents once again. My GOD. I am serving here for the national security at the border and this man is trying me to serve for him time and again. WHAT A VODAFONE. Is this the so called VODAFONE. I think the Hutch services must be better then Vodafone. Because I was using Hutch since last 6 to 7 years and never faces such problem. I initially thought that Vodafone must be better then Hutch, but I was wrong. There must be some mis-management in the administrative staff. Because employee, like Mr Chandresh can only pass their time in a condition where the administration department is sleeping.
By the way, I have nothing to do with your management. I just want to know, what the senior level management can do for me and Mr Chandresh. Now, I am not going to give you documents or photograph. I just want to know the action taken against Mr Chandresh, who on telephone, when I said that I am going to complain against you said “Do whatever you want to do, you can not do anything against me”. And if, in any case the Senior management can not take any action, please return my money or I will have to knock the doors of Consumer Court. Decision is yours.
Waiting of your response. Whether quick or Like Mr Chandresh ?
No - [protected] (If working)
Alternate Mob No - [protected]
Residence Address - Qtr No 8/2,
Basantra Lines, Delhi Cantt
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Aug 13, 2020Complaint marked as Resolved