[Resolved]  Vodafone Prepaid Mobile Connection — SIM CARD DEACTIVATED WITHOUT PRIOR NOTICE

Address:Purulia, West Bengal

On 25th day of September 2010 I have purchased a Vodafone SIM card bearing mobile number [protected] from a local retailer in Purulia. Xerox copy of passport and current electricity bill have been submitted by me for identity proof and address proof respectively.

The application for prepaid connection duly filled up and signed alongwith passport size photograph also submitted to the retailer from whom the SIM card was purchased.

On 3rd October 2010 the said vodafone number has been made inactive without any prior notice. When Vodafone customer care contacted over telephone they say that purchase of their SIM card from local retailer is prohibited and therefore the documents submitted can not be retraced.

Further I wish to state that the said mobile no had been recharged with Rs 350/-. When the retailer was contacted he informed me that your document has been rejected by Vodafone company because your ID proof i.e passport does not contain the details of your address. Even though I tried to convince them by saying that current electricity bill was attached along with the application for this reason, they do not bother to refer the instruction they give to customers.It seems Vodafone staff will not respond positively unless I take the help of consumer forum.

I therefore request you sir to advise me the correct administrative action which can be taken in this case. My mobile number is [protected] and my e-mail id is [protected]@gmail.com.
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Aug 13, 2020
Complaint marked as Resolved 
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Vodafone — No prior notice of reminder of document submission prior to disconnect

I am using vodafone prepaid sim since last 5 years. All of sudden I was disconnected from the service.
I was not notified or informed of document submission prior to disconnection. I talked with customer care representative about it but he left my phone unattended after talking with few minutes.
company like vodafone(happy to help) really not helping at all to customer. They are just wasting the customer's time.
recieving unnecessary call and messages and balance deduction
i have mobile of reliance i get many unnecessary calls and messages on mobile. The balance of mobile gets automatically deducted i want to stop this unnecessary calls and messages my mobile number is [protected] i want to use DND facility
i also want if there is any number to stop these unnecessary calls and messages

Vodafone mobile — DEACTIVATION OF SIM CARD

I am existing user of vodafone. Last month i just went at vodafone store for deactivation of my service for the particular sim card they just gave me one E-mail id which is vodafonecare.[protected]@vodafone.com on which i want to send one mail for deactivation of sevice which i have done very next day & after 1-2 days i just received one confirmation call from one vodafone executive regarding the reason for deactivation for the service & in that finally i told him that i don't want to continue with this number so just stop the service for 3 numbers which i have already mentioned in E-mail. Now after few days when i am checking that sim card they all are activate & i just called to customer care again they told me that your service is still activate because you had told to retain the service but actually i told them to stop the service & 2-3 times they told me that u will receive call from our side but no call was received from them & the service is still active & they are charging the rental So why should pay that extra rental for that period because i have already send the mail for deactivation. when i told them to transfer the line to there seniors they are not ready to transfer the line & also not ready to give the name of the person with whom i already talk as they are giving reason that we have no rights to provide you the details & we will not transfer the call to our seniors because we don't have the rights to transfer them & again give the reply that you will receive the call within 24 hours. Now finally i am frustrated & want to exit from this all.
[protected]@phone SIM CARD INACTIVATED PRIOR NOTICE now.and the no is- [protected]
[protected]@phone SIM CARD was INACTIVATED PRIOR NOTICE now imidiate and the no is- [protected] this is the no this no is inactivated now quickly today.
i have mobile of [protected]@phone sim is imdiate inactiveted now be quickly today-[protected].

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