[Resolved] Vodafone Prepaid — Rs.60 deducted from prepaid card without any valid reason
I am using Vodafone prepaid card in my mobile since two years. On 26th January I received a call at 5.00 AM in morning from unknown number (details of which I have in my phone)but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end pornographic audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from unknown Tel. No. and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duration on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as Do not disturb service is not activated on my mobile. this type of reason is not acceptable and in spite of no mistake from my side I have to suffer and my money is also deducted without any valid reason.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to me.
Tejal Jay Shah
Complaint marked as Resolved Dec 5, 2016
Verified SupportVodafone India Customer Care's response Feb 23, 2013
Hello Tejal Jay Shah,
Trust we were able to address your concern. Thanks for your time on the call.
Vodafone Customer Care, Mumbai