Show menu
Ask a Question FAQ Sign in

[Resolved]  Vodafone Prepaid — Rs.60 deducted from prepaid card without any valid reason

Dear SIr/Madam,


I am using Vodafone prepaid card in my mobile since two years. On 26th January I received a call at 5.00 AM in morning from unknown number (details of which I have in my phone)but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end pornographic audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from unknown Tel. No. and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duration on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as Do not disturb service is not activated on my mobile. this type of reason is not acceptable and in spite of no mistake from my side I have to suffer and my money is also deducted without any valid reason.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to me.


Thanking You,

Tejal Jay Shah
Complaint marked as Resolved Dec 5, 2016
Verified Support
Vodafone India Customer Care's response Feb 23, 2013
Hello Tejal Jay Shah,

Trust we were able to address your concern. Thanks for your time on the call.

Regards,
Vodafone Customer Care, Mumbai
Complaint comments  11 CommentsShareTweet

Comments

vodafone prepaid card — Deducting money without calling

I Dharmendra Shah is having Vadafone prepaid card, I found that without calling or sendind message even without useing the mobile amout is automatically deducting from my balance.I want to why they are deducting amount? Why I have to pay money which I am not useing ? please inform me whom I HAVE TO CONTACT.
Regards,

Dhamendra shah
hai,

only one request Plz Bring some good and usefull offers for college guys
sir, i am sending one of the following number [protected].sir i want the name and address of the owner of this number sir it is necessary please response me. thank you

vodafone prepaid card — Deduct Rs. 99/-

Dear Sir,

Please note that I am a Vodafone Prepaid Customer in Gujarat - Baroda - Prepaid Mobile no. : [protected], I have balance Rs. 6/- and my instrument is not multimedia, so, when I call then immediately message Rs. 93/- (-) balance shown, so please check out and satisfaction to me.
So, entry correction and credit to my account.

Hope for favourable reply.

Thanking you,
Paresh Pradhan.

Vodafone Prepaid — Money deducted without any service request

Few days ago I got my phone recharged with a top up amount of Rs. 200 and waited for my balance to increase, but it did not. On calling the customer care, I was told that there is a scheme for Rs.200 that I will be getting reduced called rate. There was no prior notification of the same and my Rs.200 got wasted for nothing more than few paise reduced call rate. Even the customer care executive put the call on hold when I asked him to take up the matter and revert my money/scheme. Then I followed the matter via customercare email address but in vain. Two days ago, I was on roaming and needed my phone badly. When I was about to make a call, it showed negative balance.On checking from cust care, I got to know that company has activated a scheme of voice chat on my mobile without any request from my end and has deducted all my balance.I told them to stop the scheme and revert, but they said had it been within 24hrs of the activation, money would have been reimbursed.I fail to understand why they activated the scheme when I did not request for it and also that there was not notification for its activation or anything if I do not want it.As a result of this, I not only suffered monetory loss but much more than that plus mental harassment by being a customer of Vodafone.

I had to make an unavoidable call while I was travelling and it costed me a lot more than just monetory loss, there happened to be a loss of image as I wanted to inform someone about my schedule and my office work also got hampered. I could not tell them the reason, and vodafone put me in a bad situation.

I want all my money to be reverted + compensation of loss of Image + Damage to my personal relationship + Mental Harassment.
i am fully agree, more or less time vodafone activated any service without any request and deduct charges and when we want to complaint it its customer care is not approachable when we got approached they are just saying sorry nothing else. it is the customer who has to suffer.
is there anyone listening to our complaints?? or are we hitting our head on the wall?

Vodafone — With any use deducted Rs 30

Dear Sir,

I have a mobile no.([protected]) with vodafone. on Sunday (24.01.2010) i recharged it with 30 rupees. from now i did not make a single call from this number and i also didn't subscribe for any value added service and any other services.

Now on Wednesday (27.01.2010) my balance -7 rupees. i called to costumer care for the same. their executive told me that you have subscribe a service but he is not willing to give any kind of detail for the same.

Now i feel harassed and vary disappointed because for the company attitude and policy

They are scammer and fraud.

Please do my favor for the same.
HI Nidhi,

This is something to bring your knowledge about the customer service provided by vodafone to the customer. It is something devastating and so stupid services that's been provided to the customer. What happen in the month of december I had a word with one of the customer care executive and that guy when I asked for the supervisor or manager he started abusing on the phone as the there was the service which is Missed call alerts that was activatedby error however, I received the confirmation from vodafone the service will be activated in5 hours however I called the vodafone to cancell the service and spoke to Shahnawaz in December and that guy started abusing I called again and Spoke to Team Leader Gaurav Roy and he assured me and asked to call back on 5 jan 2010 to get the money waved off but was not here was in abroad so couldnt contact ut the phone was left here in India. when I returned I had the conversation with vodafone couple of time but due to shortfall in time so could not get hold off any one. Today I spoke to Ankur he did the same without transferring the call to supervisior he again transferred the call to somewhere where i kept waiting there for haly n hour and also he said there is no one available on floor. I again called up and spoke to Bhim he transferred the call to supervisior Jagdeep Mahajan and got no resolution and he asked me to again write down to you. Its not about the money but also about the customer service that you guys are providing to the customer. Its frustrating and the person could not speak to the supervisior regarding the same. This is my last mail to Vodafone and still if I do not get proper responce I have to go to TRI servcies regarding the same. This is my fourth mail to Vidafone can anyone reply me on that please its really getting frustating for me to hanndel all this as my outgoing call have been barred but have made the payment from easy shop for the payment for Rupees 520/. The money was paid on Thursday but still have not received so could you please help me. The vodafone number do not provide the proper service. So could ypu please have a look at that and reply accordingly. This mail is also sent to vodafone but do not received any responce so have send you.


Thanks&Regards

Lalit Singh Kohli
Team Leader
Wlr3 Billing Team

Hcl Technologies Ltd
A 104 Sector 59
Noida 201 301 UP
Contact number [protected]

Vodafone — Rs 30 deducted 2 times..

Dear Sir,

I am Vodafone customer having mobile number [protected] today (6/03/2010) i slept around 15:00 and when i waked up i saw that i got SMS that i have subscribed for astronomy pak and my mobile balance was RS 30 Less.
Is this new way to cheat the customers?
and this is not the first time.. this is the second time happening to me.. last time it was around in feb...
on that when i call to customer care (111) they dont answer.. and say aapkey liye sabhi suvidaye band hai..
I want my money back total rs 60/-

Regards
Dear Sir/Madam,

I am using Vodaphone prepaid card in my mobile since two years.My telephone Number is [protected]
On 26th January I received a call at 5.00 AM in morning from unknown number but nobody spoke when I received call. After that to know who has called I called on that number and from receiving end some vulgar audio clip started getting played.After hearing this for some minutes and not understanding what to do I immediately disconnected phone and I found that Rs.30 has been deducted for call duration approximately 2-3 minutes and same happened on next day.I received call at 5:30 in morning from Tel. No. [protected] and I thought somebody is trying to playing mischief on phone.So I asked my husband to check and he also called up on that no. to find out who is harassing me, he also heard audio clip on phone and realized that some pornographic audio clip is being getting played.After call I found out that again Rs.30 was deducted whereas call duartion on both the times will be hardly 2-3 minutes.When my husband called and spoke to Vodafone representative he apologized and promised to pay back Rs.60 deducted withing 72 hours.But even after 4 days I didn't receive balance in my account I called Vodafone representative and also spoken to his senior Mr.Noor. They apologized for what has happened but refused to pay back amount as no service Don not disturb service is not activated on my mobile. I am unable to accept this reason and argued with him that in spite of no mistake from my side I have to feel embarrassed due to such dirty clips and my money is also deducted.You may find amount small but it is the wrong practice of company which is bothering me because if I don't take any action the same thing can happen in future and it also can happen with others.So I request you to kindly take appropriate action against Vodafone company for the trouble caused to us.


Thanking You,

Tejal Jay Shah

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    37%
    Complaints
    21842
    Pending
    0
    Resolved
    7918
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013