[Resolved]  Vodafone Prepaid — service activate without confirmation and balance deduct

Vodafone — deduct money without my conformatin

my name is vikas kumar my mobile no is [protected], without my conformation company has deducted Rs-7/- per week, for bonus card, atleast they have to ask for this service but they havent ask from customer.when i complain in vodafone costumer care, they said that its our rule. we can deduct, we have inform you via message.but i havent got such type of message.

firstly my ac. balance was 10rs but after 5-6hours it was -76.99rs. i want to know how it happened. we have not made any other after that.

Vodafone — activation of service on prepaid without any information

GPRS service on my NUMBER [protected] was activated without my knowledge and when i checked it while checking i downloaded a few items(4 tones and 2 wallpapers) and customer care people said it costs 40rupees.after checking i made a call to them at 10.30a.m. approx a lady said i will forward ur complaint earlier my balance was 278 and after deduction it was 97 approx. at 4 in evening i checked it was -16.77 and again called up customer care the man blamed u urself activated and i said why there was not any confirmation he said we r sorry for that.he s blaming me that u downloaded sth that cost u 99Rs. except 40Rs. download which i didnt and other r GPRS charges and after repeatedly asking for complaint cell numbr he didnt give me .this is cheating and i am sorry that i was a customer of vodafone from more than 4 years i[censored] will not help out this time i am sorry that used this service for such a long time and definitely not use this service for not more than a month.thankyou for this cheating with ur permanent customers.being a student i cant afford unnecessary expenditureand such a bad customer care service.

I too have faced similar problems with my prepaid connection of vodaphone.

The BC 50 package (all local calls 50 paise) which is supposed to last 30 days, expires in only 18-20 days.

Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.

So kindly send the bill details.

Regards/Panchami

Vodafone Prepaid — confirmation

Dear customercare manager.
1. I just want to know that are you the manager of Vodafone Customercare or Somebody sitting at Manager's seat?
2. After the repeated complaints regarding your caller tone selecting IVR For deactivation Day before yesterday also your customercare exicutive Who is sitting there now also it is not Deactivated Daily 80 calls are coming from your side Then What is the meaning of Promises that your Customercare exicutives are Making?
3. Whenever I am making the complaints your peoples are deactivating the calls to your customercare For two weeks Then What is the porpose they are sitting there as customercare? Otherwise you change the name to Customer complaints deactivating team.
4.Whenever i am calling to Iam getting the IVR This call may be recorded for the porpose of training Now i am in doubt that You are monitoring the calla or not .
Now you tell me is there any fault i asked you whether you are the customercare manager sittig there or peone sitting at managers chair. If you are The Manager only you reply me Otherwise I will think that you are somebody sitting at managers chair
With doubt one of your unlucky Customer
Biju

Vodafone — Activation of internet without confirmation

Hi,
I`m a Vodafone Prepaid customer for 4 years having cell no [protected].On 12/06/2009I recharged with 395 Rs. and after recharge my balance was Rs. 128.79. All of a sudden that came down to Rs.29 on 13.06.2009.I spoke to Vodafone Customer Care and one representative said from my mobile GPRS connection some downloading has been done which is not the case definitely. I never opted for GPRS activation from Hutch neither I have opted for any kind of internet connection from mobile.Vodafone launched one ''Vodafone Live" offer whose 1 month subscription rate is Rs 98 and I suspect without my permission it was included in my connection.Because that is exactly same as my deducted ammount.Please help me claiming my money back as this is a complete harrasment to my consumer rights.
Thanks
Nabanita Basu
My mail-id --- [protected]@yahoo.com

Rs.7 is deducted from my cell per week, , , when i called on customer care, the told that they are been deducted when u took the sim.But it is not so..I juts want to remove this scheme??
Plss tell me, how can deactivate this scheme from my cell

Vodafone — activated services without confirmation

i am using vodafone no from past 1 year.
but from this 3-4 days vodafone company has activated chat service on my number without any confirmation.
this service is activated from his own without any confirmation and 30 rs are deducted from my account..
i have deactivated this service but this service activated from his own again 2nd time..
so i want justice and want to file a complaint against vodafone.

Vodafone — activate service without any infermation

we have very big problem that vodafone company activate many services day by day and minus our balance please take any action at vodafone company

Vodafone — service activate

I have a prepaid connection of Vodafone, Last night MCI alert services had been activated to my mobile without my information for this services I did not send to any SMS and call to Vodafone customer care. IN mid night my mobile balance cut and my Mobile balance in nagative .That’s time I have urgent requirement to call to my home.That’s time I understand how to face the problem.
Than I call to customer care but he said me that I can’t back your Mo. Balance till time and that’s time I am not able to recharge to my cell.

At last I requested that please back my Cell balance and please no activated any services without my information. Other wise I ‘will change the SIM of your company.
Complain

Vodafone — Balance deducted without confirmation

One day I was exploring Vodafone Services from my phone. I went into Info services & then to Missed Call Info in it. After selecting Missed Call Info, a message came from Vodafone saying Rs. 30 has been deducted for the Missed Call Info pack. It did so without giving me the details of the plan & WITHOUT ASKING ME before activating the service. Vodafone is fooling customers with such ugly tricks.

I want incoming & Outgoing call details ([protected]).

Vodafone — ACTIVATION OF STOCK ALERT SERVICE WITHOUT MY CONCERN

ACTIVATION OF STOCK ALERT SERVICE WITHOUT MY CONCERN...
DEDUCTED Rs 30 FROM MY VODAFONE CONNECTION WITH OUT MY PERMISSION

Hi Ashish,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/qxzDV and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Prepaid Service — complaint

sir
iam the customer of vodafone ihave buy a vodafone prepaid sim it was no activated till now so please acivae imidiately my dealer was saying he serer was doen my moblie number is [protected]

i have buy new vodafone sim i was not activated till now please activae my. sir my dealer was saying that the server was down . my moblie number is [protected].

Vodafone — deduction of balance without activation of application

i had activated an sms application of vodaphone after getting an sms alert from vodaphone,it cost me RS. 7 for a week,i asked the coustomer service wether i have to activate it again after 1 week or so,they told me it get activated itself,after one one first i got a msg telling it get deactivated and one more msg telling it get activated again and my balance for next week is deducted but the application is not activated yet,i have lost my balance while sending msgs because of the problem.and when i called the coustomer service to register my complain they have removed the option from my number so that i could register a complain

plz if someone can help me suggest me what can i do.

Vodafone — I WAS SURRENDERED MY POSTPAID CONTACT NO 9642994949

SIR, I WAs surrended my post paid connnection at vodafone dilshuknagar store and paid all the dues now thier tele callers asking paid dues and issue email for intiation of legal action. kinldy help me

Vodafone — service activated without confirmation

Recently I bought a Vodafone SIM card from a shop at Magarpatta, Pune. after 2-3 days I got activated Miss Call alert, GPRS, Caller tune, VF10 services without any confirmation. How it is possible ?
My no is [protected].
Vodafone should take care their name and fame, its not fare. Please deactivate all these services.
Thanks