[Resolved]  Vodafone — Rude, arrogant and abusive language by Vodafone Cust care executive

Address:

Gautam Buddha Nagar, Uttar Pradesh

Ive been trying to call and get information out of vodafone cust care for the past about the billing amount and plan changes to my USB net device that ive bought from them.

Here is the problem with your whole cust care -

1. You hardly have an option to directly speak to a human caller from your cust care no. [protected], its a hidden option that one has to search long and hard to reach on.

2. ive tried to call them and ask info about my products validity and billing amount and have learnt that when you actually do reach the calling stage they NEVER pick the phone up

3. When they do pick the phone up, this is how a typical conversation with a vodafone cust care executive goes

Me - hello, im calling form so and so number for this intent and purpose
Vodafone cust care - why are you calling now, go and sleep
Me - excuse me?
Vodafone cust care - listen you (followed by lots of abusive language)********** I dont have to talk to you at night
me - transfer me to your supervisor plz
Vodafone cust care - hes sleeping, you go sleep too, hahahaha, (followed by more abusive language)

Ive called them at the evening and at the night on 8th may 2013, and this behaviour was shown towards me when I called at 9th may 2013 at 1:33am.

So in conclusion, Vodafone is not a 24x7 service, it is a 9:00am to 6:00am service contrary to their slogan, and is the worst service Ive had the displeasure talking to.

Im certain that any response and solution from your side will be highly improbable, but by the safe chance that there are any decent ppl working in vodafone, that may take this case up and find the cust care executive who showed such vulgur bahaviour and to hold him accountable, I would be surprised and awed.

Pavitre Krishnan
[protected]
noida