[Resolved]  Vodafone — Service Failure

Address:

Mumbai City, Maharashtra

i recharged for Rs.4 at around 12.15 am and use only 9 messages till 3 am.then in the morning i used 6 messages..and was charged for every message! when i messaged "*222*1#" i get a machine generated message u have used 15 out of 50 messages ...when i call customer care...i talk to a executive.she says machine is showing all 50 messages r used.u r getting wrong messages..when i knew i have only used 15 messages and charged for 5 ..when i still had 41 messages free!!!
she tells check again and call back.i say if i call back u not going to answer obviously someone else will answer..but no..she cuts the call and i check and cal the care center back..someone else answers...again i had to explain everything..he too says system says u have used 50 messages so cant do anything ...then i was forwarded to senior he said go to customer care and show your sent messages!!! i mean what is this ..ur e messages tells me i used 15 message..which is my only proof.if i go 2 days later i will not get this e message which works on daily basis...and they will say u deleted the sent messages.. so i will proved wrong!!

kindly take action...i just want my 5 messages charge back and 50 messages free again!! just coz of their faulty system why should i not be able to use a service i have paid for?