Vodafone SIM Card — Non refund of deposit collected

Sir, I took a sim card of Vodafone [protected]. While issuing this sim card, I was asked to pay deposit of Rs. 300 which is refundable in case the sim is returned. But no receipt was issued to me for having received this amount but the staff in the customer care center at Shimoga stated that the amount will be shown in the account. I was not focusing of getting refund since I thought I cannot return the sim. But I have to change my opinion when I looked into the first bill which was hefty. By the time I received the bill, it was already 15 days over and I took another chance to see the other bill. Even the second bill was also hefty. I immediately surrendered the sim and issued a check for the entire bill amount upto the date of check i.e., 9-9-09. But the staff have not returned the deposit. To my surprise, another Rs.344 was debited to my account on ECS on 22-10-09. When I asked about this, the staff told that the same will be reversed. Till today I have not received this amount inspite of repeated approaches in person. The staff are unable to give anything in writing but they use to say false promises. They have no guts even to given the phone numbers of their higher-ups. I have read that prizes have been awarded to the VODAFONE for best achievement in sorting out the consumer grievances. Though the company has all infrastructure to have better communications with all its staff and units, there is no reason for any delay in returning the amount. The staff are not empowered even to issue a receipt for having received the deposit nor an endorsement on behalf of the company on the exact status of complaints. Hello VODAFONE, do you have courage to surrender the prize awarded to you?