Vodafone — Unfair Billing
On 09/04/2011 my number was Ported to Vodafone from Idea Network which i was using since last Six Years. I Left Idea Because of their Poor Customer Service. And When my Number got Activated by Vodafone i was very happy and Subscribed for Vodafone TV. Paid 150 for Non Pre 70 Channel and Rs 30 for Star Plus. And Before Subscription i confirmed that there will be no viewing charges for this. After Subscription my balance was RS 300. They deducted Rs 150 + 30 =Rs 180 which is fair. But after that i have watched TV for 15 minutes and my balance became RS -160 (Minus).
When i called Vodafone they told to call after after 6 hrs and they were very rude. When i have called after Six Hours they told that they will arrange a call back but never called back. When i have called again they put me on hold for more than 90 minutes and i got frustrated and disconnected the call, once they put me on IVR. Again i tried to call them on 10/04/2011, they told there is Surfing charge in your account. Does it make any sense?
Now i have decided to Port Out my number from Vodafone after three month. Because if they will charge for Subscription how they can charge for surfing and if why they are giving the wrong information. If they will charge both way i don't think Mobile TV by Vodafone can be accessible by any Indian. On my First Day in Vodafone i got this Experience, i don't know how i will keep this number with Vodafone for next three month so that i can Port Out again to Airtel.
Vodafone is a big thief.
Name: Sanjay Suman
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