Vodafone — Unfair Billing

 
4 Reviews
Delhi, India
 sanjaysumantera
Hello,
On 09/04/2011 my number was Ported to Vodafone from Idea Network which i was using since last Six Years. I Left Idea Because of their Poor Customer Service. And When my Number got Activated by Vodafone i was very happy and Subscribed for Vodafone TV. Paid 150 for Non Pre 70 Channel and Rs 30 for Star Plus. And Before Subscription i confirmed that there will be no viewing charges for this. After Subscription my balance was RS 300. They deducted Rs 150 + 30 =Rs 180 which is fair. But after that i have watched TV for 15 minutes and my balance became RS -160 (Minus).
When i called Vodafone they told to call after after 6 hrs and they were very rude. When i have called after Six Hours they told that they will arrange a call back but never called back. When i have called again they put me on hold for more than 90 minutes and i got frustrated and disconnected the call, once they put me on IVR. Again i tried to call them on 10/04/2011, they told there is Surfing charge in your account. Does it make any sense?
Now i have decided to Port Out my number from Vodafone after three month. Because if they will charge for Subscription how they can charge for surfing and if why they are giving the wrong information. If they will charge both way i don't think Mobile TV by Vodafone can be accessible by any Indian. On my First Day in Vodafone i got this Experience, i don't know how i will keep this number with Vodafone for next three month so that i can Port Out again to Airtel.

Vodafone is a big thief.

Number:[protected]
Name: Sanjay Suman
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Pravinsinh J.Ghatge
Paga Building,
Nagala Park,
Kolhapur.416003
Date: 13.11.2007.
To,
The Branch Manager,
Vodafone Essar Cellular Ltd.
Kolhapur.
Dear Sir,


This is in continuation to my complaint dated 15.10.07 given to your office. I have been a subscriber and hold this number since the company was AT &T which subsequently change to BPL then Hutch and now Vodafone.
This clearly indicates my willingness to stay with the company over though I have had some bad experience in the past .You may check your records and you will notice I have never ever defaulted with my bills.
I went abroad on the 26th sept. 07 you have charged me Rs.150/- on 22.09.07 to activate international roaming. In fact there was a error and I got all the incoming calls with no voice as is clearly seen in my roaming incoming calls up to 05.10.07.All these incoming calls have not been duration from 2 seconds to 20 seconds. This clearly goes to show there was no speech. You have further gone ahead and charge me Rs.800/- for these calls. If you compare the bill correctly you will see I made a return call to the same numbers and you have billed a sum of Rs.8031/-.This bill was totally unnecessary as my incoming calls could not be received due to no speech and no I was forced to make these return calls due to vodaphone faulty service.
e.g. 1.On 3rd sept 07 there is incoming call from [protected] there is three time incoming from this number. I made outgoing of Rs. 900.Here my bill is increased by Rs. 800.

2. On 3rd sept 07 there is incoming call from[protected] there is one incoming call from this number. I made outgoing of Rs. 1350.Here my bill is increased for Rs. 1107.

3. On 4th sept 07 there is incoming call from[protected] there is five incoming call from this number. I made outgoing of Rs. 750.Here my bill is increased for Rs. 642.
Surprisingly the only Two phones that were clear and came through in Spain were from your call centre. which makes it seem like it is vodaphones policy was to make the customer pay more for outgoing calls(Rs 127 as against Rs 27 for incoming calls) hence the request to a fair billing.
All these facts indicate that these calls had to be made due to faulty Vodafone service and I had repeatedly requested you to look into the matter and correct the scene. And I am willing to settle the bill. My intension made clear as I already paid half the sum of the disputed amount.
Vodaphone has barred my incoming & outgoing service after my repeated request to your service centre. I am a businessman and your continuous failure of providing service to one of your oldest customer in the city is shocking & surprising.Further the recoreded message of vodaphone which says that all calls to this number are barred has tarnished my image in the market. This has further caused huge inconvenience in my business as well as big financial losses. It seems that Vodaphone has deliberately barred my outgoing and incoming. while you give this facility for any new prepaid customer for a nominal fee of Rs 499/-. Customer harassment seems to be the name of the game with Vodaphone.


Thanking You,


P.J.Ghatge
Dear Sir,

I purchase a connection on 29, Nov., 2007 of vodafone from Lucknow.

But after 16 days, My connection is not connected yet.

I contact at [protected] but operator said that he can help only a pree paid consumer when I ask him to post paid help no. he refuse me.


This poor service is hurting us very extremely.


My SIM no. is : [protected]
--

Mohammad Uvais
Hello,

I bought a vodafone postpaid plan ST_kar_MV_Standard299 on 22/09/10. I was told by the vodafone store executive that I will get 800 free calls (STD+ Local) and 800 free messages (STD+ Local) per month with this plan. I used nearly 300 free messages on the very first day of buying the plan. When I saw the bill, I have been charged for around 230 messages. When I visited the vodafone store, they tell me that my billing cycle starts from after the two days of buying plan, so they are charging two days rental + calculating the free messages alloted for two days and charging me for the rest of messages. They dint tell me this fact when I purchased the plan. They are giving me a bill of 2 days now. I couldnt understand this. It might be the rule but they need to tell me this in advance when I buy the plan. In case, I have used all my free calls and messages in just the first two days and eventually all these will be chargeable, I would get a heavy bill. I am very upset with this service. I bought a postpaid connection for the first time and I feel cheated. Whatever happened to me looks unfair to me. Kindly look into the matter.

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    Vodafone - Unfair Billing