[Resolved] Vodafone — suddenly stopped service without intimation

3 Reviews
Pune, Maharashtra, India

Vodafone has stopped my mobile service without information in SMS/Call. i contacted store person and he told me to submit address verification and photo ID which i submitted recently in less than 6 months. i submitted bsnl telephone bill and pan card which are issued by government. due to this disconnection i cannot call/receive calls. which may disturb my job duties if cant receive calls. they should have give customer some time to submit documents/ switch to other operator to send an SMS to 1900 for porting. recently i recharged huge amount and took service of internet. i lost connectivity and cant even send message to porting. the store person response is also very bad and insulting. also i see other people have the same problem like me. he told us , submit documents we will activate. what the hell they did with our old documents he dont know. he became dumb when we ask him why didnt your company send us message/called us to submit the documents. vodafone customers need to predict future and keep documents etc ready 24X7?

i deceided to change all my and my family mobile connections to other provider and file a suite against vodafone.
Complaint marked as Resolved 2016-12-23 03:32:36
Verified Support
Vodafone India Customer Care's response May 22, 2013
Hello Sashi,

Please share your current and alternate contact numbers with us at http://bit.ly/10kvyBY so that we can address your concern better.

Vodafone Customer Care.
Complaint comments  2 Comments     Updated: Share0Tweet0


Vodafone — suddenly stopped service

My phone no is [protected]

I am purchase Vodafone connection on 09.11.2007. But tommarow the phone connection is stopped. we contact the Vodafone office they inform us the documents not received. we have submitted the all documents to the delar. after today also i am submitt the second time to Vodafone office after submisstion of my documents they inform us phone is activated after three days.

I am very sorry to say i am very urgently need the phone. so please activate the same today itself.

also the documents you have collected the dealar after you activated the phone then why after two weeks you had disconect the phone.
i brought a prepaid no., [protected], i summited the proofs to the shop keeper from i purchased.
the phone disconnected after 5-7 days .
i again summited the forms at mall road vodafone store on 13.aug & on 19.aug my connection get started .
Then on 24.aug again it disconnected & on 25th ( that is today ) i went to vodafone store again at mall road, they r saying to again deposit the forms, what the hell is this going on . r we people stupied or u guys .
How many times we should summit the forms to u guys.
The customer care service of vodafone is so careless that they r dont worried to harress the people,
we shifted from delhi & we were using vodafone over there, punjab vodafone c.care people i[censored] want to learn how to deal with a customer, pls go to delhi & learn from them .
i will never use vodafone services in my life & nor will recomend anybody to use .
thanks a lot for HARRASMENT .
ALT NO. AIRTEL - [protected]

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    Vodafone - suddenly stopped service without intimation