[Resolved] Vodafone — suddenly stopped service without intimation
Pune, Maharashtra, India
Vodafone has stopped my mobile service without information in SMS/Call. i contacted store person and he told me to submit address verification and photo ID which i submitted recently in less than 6 months. i submitted bsnl telephone bill and pan card which are issued by government. due to this disconnection i cannot call/receive calls. which may disturb my job duties if cant receive calls. they should have give customer some time to submit documents/ switch to other operator to send an SMS to 1900 for porting. recently i recharged huge amount and took service of internet. i lost connectivity and cant even send message to porting. the store person response is also very bad and insulting. also i see other people have the same problem like me. he told us , submit documents we will activate. what the hell they did with our old documents he dont know. he became dumb when we ask him why didnt your company send us message/called us to submit the documents. vodafone customers need to predict future and keep documents etc ready 24X7?
i deceided to change all my and my family mobile connections to other provider and file a suite against vodafone.
Complaint marked as Resolved 2016-12-23 03:32:36
Verified SupportVodafone India Customer Care's response May 22, 2013
Please share your current and alternate contact numbers with us at http://bit.ly/10kvyBY so that we can address your concern better.
Vodafone Customer Care.
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