ADVERTISEMENT

[Resolved]  Vodafone — uninformed deduction of money

hello!

its really disappointing when i inform you that vodafone has deducted rs 30 from my main balance without informing me.
there was a pack which was activated on my account and had finished on 8th of april.
i had not submitted any request for auto renewal. and on the top of it even after deducting the amount they did not inform me
about the same and when i requested them to refund my money since i did not have any information regarding that so they
said we dont refund money.
this is absolutely not acceptable because of lack of information i got a new pack and was at loss with both.

kindly look into the matter and help me out because of this auto renewal every month i will loose same and the company would say that its auto renewal process. and will deduct money twice for similar pack.

regards
apoorwa
[protected]
Was this information helpful?
No (0)
Yes (0)
Dec 16, 2016
Complaint marked as Resolved 
Verified Support
Apr 16, 2012
Vodafone India Customer Care's response
Hello Apoorwa,

We would like to inform you that if you do not wish to renew any pack on your number, then you need to send the deactivation command for the same. If you wish to deactivate a pack, then kindly send DACT SMS30 to 144 (Toll Free).

Regards,
Vodafone Customer Care
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    26745
    Pending
    0
    Resolved
    9536
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information
    ADVERTISEMENT