[Resolved] Vodafone — Unnecessary Bill payment | |||
It is really so funny experience with Vodafone. I am using Vodafone postpaid connection since last 3 months. I took this number for office calling purpose as they offering me free calling for one number. I thought i will get very nominal bill if i use Vodafone. But the experience i got is really funny and irritating. For the first month i got bill payment of some minus amount and i thought yes the decision i took to use Vodafone is really nice and was thinking to get more connection. Where in next month i got an surprise from Vodafone. I got an bill payment of rupees 1100 in month October. I was totally surprised and i asked clarification with Vodafone customer care and they told i used internet on my mobile which is totally wrong as i am using internet of another subscriber on my mobile then why should i use internet of Vodafone which is costing me almost 1000 rupees. The other subscribe offering me 1GB of internet in 98 rupees only and Vodafone charged me 1000 rupees for 88MB which is almost 10% of the other internet i am using and charging more than 10 times. I am communicating with Vodafone for this complaint and i am getting same response each time on email that you used the service. They forwarding me the same email each time. The same email format. I AM ALREADY DISCUSSING THIS ISSUE WITH VODAFONE AND I GOT ONE MORE SURPRISE FROM VODAFONE BY TODAY (DATE 7TH NOV 2012) that my bill payment for this month is around 4000 rupees and the total due is 5000+ rupees. Is it really funny or irritating or what? . I am not at all expecting this service from Vodafone. My number is not working now, no incoming too. I am already lost my incoming calls and Vodafone gave me huge Diwali surprise of bill 5000+ bill amount. If i am not using this number then how my bill amount is 5000+. In last month i got reason o[censored]sage of internet so the bill amount is 1100 rupees, i don't know what reason they will give me for bill amount of 5000+ rupees. I am totally in depression now and not happy on my decision to get Vodafone connection. I was happy to pay 30 paisa per minute to other numbers instead of free Vodafone calling. I will not use Vodafone in future. Thank you, Nilesh P Vodafone number : [protected] Was this information helpful? | |||
Dec 26, 2016 Complaint marked as Resolved Verified Support Nov 09, 2012 Vodafone India Customer Care's response Hello Nilesh, Please be informed that there was no GPRS pack active on your account. Thus, you were charged for GPRS usage at 10p/10kb. We regret to inform that we will not be able to reverse the charges as they are accurate and valid. Regards, Vodafone Customer Care, Mumbai. | |||
 3 Comments | |||
Comments
I have already paid 9th of Jan the bill which are used by me (amt is 210 rs) and I have problem ISD call with Vodafone connection on Postpaid
I am getting unnecessary bill for past 3 months for ISD calls even though I did make any ISD call on my Mobile still now .it is 4 mins for 165 rupees on December month and It costs 1 min for 40 rupees, .
Vodafone people are insisting me to pay the bills but Which is not used by me really.
Even I have spoken with your customer care and they did not give me proper response like they did not say still which country I have dialed and it cost to 1 mins for 42 rs.
Vodafone customer care people wants me to send a details bill(Itemised bills) and they did not send me.Even I went to Vodafone store day before yesterday to make complaint but they did not take my compliant
I always ready to pay which is really used by me without notifying.
Please suggest me anyone what i need to further step and Could I complaint Consumer Court and My Vodafone mobile No is :[protected] and Mail Id :[protected]@ymail.com, Bill No:[protected]
I am getting unnecessary bill for past 3 months for ISD calls even though I did make any ISD call on my Mobile still now .it is 4 mins for 165 rupees on December month and It costs 1 min for 40 rupees, .
Vodafone people are insisting me to pay the bills but Which is not used by me really.
Even I have spoken with your customer care and they did not give me proper response like they did not say still which country I have dialed and it cost to 1 mins for 42 rs.
Vodafone customer care people wants me to send a details bill(Itemised bills) and they did not send me.Even I went to Vodafone store day before yesterday to make complaint but they did not take my compliant
I always ready to pay which is really used by me without notifying.
Please suggest me anyone what i need to further step and Could I complaint Consumer Court and My Vodafone mobile No is :[protected] and Mail Id :[protected]@ymail.com, Bill No:[protected]
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Vodafone — unnecessary bills
hiI had a vodafone connetion ..no.[protected].It is nt in use from 3 months or so as my cel got lost.I had gone to vodafone store to close it but no outcome of that .Even its nw temporarily out of service, still i m gettin bills on this number til date.I request to u please dont send any further bill cos i m nt using it ...
jasleen .