[Resolved]  Vodafone — GPRS 11 PACK

Address:

Varanasi, Uttar Pradesh

To,
The Vodafone
Dear Sir,
SUB:GPRS 11 PACK on Mob. [protected]
With due respect I would like to bring into your kind notice that on my request GPRS 11 PACK was activated on[protected] for 4 days and thereafter Rs 11 is being charged regularly after each 4 days.
To deactivate/ cancel this pack I tried to contact Vodafone through-
messages to 111 on[protected],[protected],[protected] and also to 144 on[protected].
Phone calls at 111 on[protected],[protected],[protected],[protected],[protected],[protected]
Phone calls at [protected]/53333/[protected] on[protected]
Phone calls at 198 on[protected] and[protected].
I regret to inform that despite my best efforts I failed to get GPRS 11 PACK deactivated as I could not get proper Menu and/or customer associate.However Rs 11 is being charged regularly on[protected],[protected],[protected],[protected] and[protected] from my account which is un-authorised hence illegal and against the codes,conducts and ethics of a big service provider like you.
In this connection I request you to-
-cancel GPRS 11 PACK immediately
-credit my account with Rs 55 which is charged illegaly on different dates
-provide specific menu for activation/deactivation through messages and/or phone calls
-provide customer complaint number to redress grievances.
I hope you will cancel GPRS 11 PACK and reverse the unauthorised charges at your earliest.
Thanking you,

Bharat Singh