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[Resolved]  Vodafone — Vodafone 3g cheat

I activated 3g internet service on my vodafone prepaid number ([protected]) about 6 days ago. Since the time of activation i am receiving crawling speed. They claims to offer 14 to 21 mbps speed while i am receiving a surfing speed of just 115 kbps and maximum downloading speed of maximum 15 kbps (Best case). I am not even able to surf well. Even a simple web page takes hell lot of time to get loaded. G-mail features like chat etc doesn't even works fine. I reported it immediately and kept on reporting about the same repeatedly. Every time the call connects to post-paid department by default then they transfer it to pre-paid department where after asking thorough explanation they further forward it to a technical team which again after asking detailed explanation confirms your settings and then says it should be a network issue and says that we will transfer your call to network team where every-time they keep on saying that your area is experiencing some technical issues and we will resolve it soon. Most of the time the call disconnects in between the transfer of calls from one team to another or anyways i have to suffer a lot due to call hold (Terribally long holds). I am literally frustrated by vodafone's customer care department and do not think that vodafone is "happy to help" at all! Rather vodafone is "happy to cheat & trouble" thier customers. One of customer care executive "vishal" deliberately disconnected my call. Which is very feckless and annoying. Their executives do not even agree forward my call to their senior or provide me nodal officer's number. Its been 6 days the problem is still not resolved and neither they are agreeing to refund my money that they charged me for 3g. At this point vodafone is charging me for 3g and i don't even feel that i am receiving even 2g worth speed. I felt cheated and repenting on opting vodafone services! I am now planning to sue vodafone and i will port my number to some other service provider very soon.
Vodafone complaint reference:[protected]
Complaint marked as Resolved 2016-12-02 16:55:47
Verified Support
Vodafone India Customer Care's response Aug 11, 2012
Hi Anuj,

We are working on your concern and will get back to you with an update in 5 working days.

Regards,
Vodafone Customer Care, Mumbai.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Vodafone — they chit there customers

i am a vodafone post paid user
i'll apply for one promo on 5th nov they told my the charges r in prodata basis but in my bill i see they charg me the full amount
simply the chit there customers
dear sir,
an anonimus call for me pls tell who is the owner of this number. [protected]

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