[Resolved] Vodafone — Vodafone postpaid billing incorrect
Dear martin pieters,
This is with reference to my number [protected]. When i had bought the number from a vodafone executive in mumbai in early march 2013, i was told by the vodafone executive on the call that their would be no roaming charges for this number if i activate the family and friends 49 plan under which i could talk on my mobile number [protected] at no extra cost.
I was even told that since the number [protected] would be a mumbai circle number, eve if it moves out of mumbai i want be charged roaming on it as it activated with the family and friends 49 plan.in the bill that i got on march 16th 2013 i could see that rs. 777 of roaming charges were charged all for calls made to number [protected] for which i had activated the family and friends 49 plan. Immediately on 19th march i had put the following mail to vodafone mumbai office
I have the following 2 numbers:
[protected] and [protected].
I had activated a special plan through which 1 number was free to me from the other number and vice versa.
[protected] was used from mumbai whereas [protected] was used from nasik.
While taking the number [protected], i had specifically asked if for this number there will be roaming charges applicable if the user is oeprating from outside mumbai but from within maharashtra. I was told no, both incoming and outgoing would be free for the user to this number [protected].
When i got the bill for [protected], out of a total value of 1036, i was charges a total of 777 as roaming charges.
Staying by what was promised to me, i refuse to pay the roaming charges.
I have also made a request for cancellation of this number [protected].
Please do not make promises you can't keep. Very disheatening service from vodafone.
To this mail i got an auto reply message from vodafone. I never received any reply from vodafone but directly received the bill for the next month which has rs. 352 as roaming charges. Then finally on may 4th i got the following reply from vodafone:
Dear mr. Naphade,
Thank you for your email dated 02/05/13, regarding roaming charges for the vodafone mobile number [protected].
We regret for the inconvenience caused to you.
We tried contacting your on your vodafone mobile number [protected] and alternate contact number [protected], however were unable to reach to you.
Further, we wish to inform you that we have checked your bill dated 07/03/13 and confirm that charges of rs. 777 towards roaming charges levied in your bill are indeed accurate and correct. Hence, we are unable to reverse the same.
Also, we confirm that above mentioned vodafone number has been disconnected, effective 20/03/13.
Additionally, we would like to inform you that in [protected]@0 pack you does not receive benefit of free calling on other circle number. On above mentioned pack you receive free benefit only on mumbai circle local vodafone number [protected].
Since your number [protected] moves out of mumbai circle, you have not got the benefit of [protected]@0 pack and charged for roaming charges.
Additionally, there is an amount due of rs. 1366.02 on above mentioned vodafone mobile number [protected], which we request you to clear at the earliest. To seek information about available payment options, kindly click on below mentioned link or refer to the attachment:
Mr. Naphade, given below are the service request reference numbers for your enquiries; in case you need to check the status on the same, you can share these numbers with us.
Service request numbers:[protected],[protected],[protected] and[protected]
Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
For enquiries : 111 or +91-[protected]
For complaints / requests : 198 (Toll free)
Fax number : +[protected]
E-mail : vodafonecare. [protected]@vodafone.com
Website : www.vodafone.in
I have since then asked vodafone to revert with an updated bill cancelling the roaming charges as they have been incorrectly charged. I havent received any updated bill as yet.
On july 13th i got the following mail telling me that a legal action would be taken against me for not paying the bill.
Dear mr. Tushar naphade,
We wish to inform you that even after repeated intimations; there is an overdue amount of of rs 1, 132.31 against your vodafone mobile phone number [protected] and relationship number 1.25302010
As per our records, the last payment received from you is rs.99.00, which is credited to your account on 13-feb-13
We request you to make the payment for the balance over-due amount at the earliest to avoid legal action.
To get more details of your account, you can log on to www.vodafone.in and click on my vodafone
You can make an online payment on our website www.vodafone.in. The process is very simple. Just click on https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp and follow the 3 simple steps to make the payment.
If you have already made the payment, please provide us with the payment details. You may contact mr. Santosh singh on [protected] / [protected] or mr. Sanjay pareet on [protected] monday to friday 9.00 am to 6.00 pm or revert to us on the same e-mail id with the payments details.
Vodafone india ltd.
The talk to mr. Santosh singh mentioned in the mail also did not help.
What i am asking is to give me a bill which is according to the rates and the plans promised and what i get is a threat for legal action.
I hereby once again request you to revert with updated bills with no roaming charges, as promised, and i will pay the updated bill.
Complaint marked as Resolved 2016-12-02 17:18:52
Verified SupportVodafone India Customer Care's response Dec 19, 2011
Please share your number with us here http://bit.ly/uUm4rg so that we may be able to address your concern better.
Vodafone Customer Care
Verified SupportVodafone India Customer Care's response Dec 26, 2011
Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/uUuQND so that we may assist you better. For any other assistance you can call us on 198.
Vodafone Customer Care
Verified SupportVodafone India Customer Care's response Dec 30, 2011
Thanks for writing to us. We are unable to get in touch with you on the given number. Please share a convenient time for us to get back to you. Also, share the Vodafone number here http://bit.ly/hzNUch on which you are facing the problems. For any further info please write to us at vodafonecare.[protected]@vodafone.com Happy to help!
Vodafone Customer Care, Mumbai
Verified SupportVodafone India Customer Care's response Jul 22, 2013
We appreciate your time on the call and trust that we were able to address your concern related to FNF call charges.
Vodafone Customer Care.
Verified SupportVodafone India Customer Care's response Jul 23, 2013
As promised, we have processed the waiver. We confirm, there is no outstanding amount towards your number and the credit of Rs.135/- will be issued within 30 working days. Thanks for your time on the call.
Vodafone Customer Care, Mumbai