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Vodafone — Caller Tune activated and Rs 30/- deducted without my consent

This is Koushik Chakrabarti from Kolkata. My mobile number is [protected]. Same problem of Caller Tune happened to me yesterday. In the morning I got an SMS in my mobile saying that "Caller Tune service has been activated on your mobile. You will be charged at Rs 30/- monthly rental". I also checked that Rs 30/- was deduced from my Vodafone prepaid balance. This is totally ridiculous as I have never requested for Caller Tune service. I am a Vodafone customer for the last 8 years now and have never activated Caller Tune. When I called 198 to speak to customer complaint desk, they said an USSD code had been sent from my handset. I have no idea what that means and I am more than 200% sure that nothing of that sort has happened. This is totally unethical and Vodafone is cheating customers like this just to get Rs 30/-...Totally Shameless..!!!

I am writing to Consumer Forum not only to get my hard-earned Rs 30/- refunded from Vodafone, but to protest against this fraud and cheating strategy adopted by Vodafone and shamelessly routing it to us saying that customer himself has requested it.

Thanks,
Koushik Chakrabarti
+91 [protected]
Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

Hutch Mobile service — Deduction of Rs. for caller tune charges

Dear sir, an amount Rs. 45/- is deducted from my mobile phone [protected]. Repeated request is made to stop promotion deals . But it is not stopped. I am not eager to have caller tunes or hello tunes , but still nobody is responding and Rs. from accont is being deducted.I seek your intervention not to send any promotional calls or SMS further and not to deduct any amount from my account.

Vodafone — caller tune activated without any consent

i am using vodafone for last 1 month.. but it'sreally giving me lots of troubles and now i don't want to use it anymore.. everyday 5 to 6 times u will get call from some number saying to activate useless things... and moreover your caller tune may be activated without your permission and 50 rupees from ur account will be deducted and u can't make a call to anyone bcoz ur balance is zero.. that's waht will happen and would have happened i[censored]r using VODAFONE.. it's this part is very very weak..
i just wanted to tell that u should change sim.. and never believe on this useless vodafone service..

Vodafone — About activation of caller tune two times without my permission.

HARASSMENT TO CUSTOMER BY ACTIVATION OF HELLO TUNES BY THE COMPANY
Hi Sir,
I have the vodaphone Connection :[protected], In January I had not activated any Hello tunes, and it was automatically activated by the vodaphone, when I did complaint to customer care they told me they didn't do any thing at that time they deducted 30 rupees from my account, at that time i deactivated that tune and requested customer care not to activate any hello tunes automatically on my cell phone. But again the same thing was repeated and a New hello tune was activated on my account. I reciceved a message that this hello tune is for 90 days and they deducted 60 rupees. When i have checked my prepaid balance i come to know that vodaphone people again deducted Rs 30 from my Account.
Now please what you do when you are in this type of situation?
I request you to revert back my balance.

Thanks
Amarjeet singh
i need calltones

Vodafone — WITHOUT CONSENT CALLER TUNE ACTIVATED

MY TELEPHONE NUMBER IS [protected].THE COMPANY SUDDENLY ACTIVATED THE CALLER TUNE WITHOUT CONSENT, & DEDUCT RS. 45/-.

Vodafone — Caller tune activated without my consent

Hi,

Vodafone has activated an unsolicited caller tune on my mobile. Apart from being credited on my preparid account for the caller tune, I also have to face the ignominy of having my callers listen to unsavory tunes. If Vodafone does not deactivate this uncalled for caller tune, I am going to the consumer redressal forum or to court.

-Subramanian

Vodafone — Caller Tune activated without my consent

I was surprised on Sunday, 11th Oct,2009 when Rs 30 /- was deducted for caller tune services.

I was given FREE caller tune for a month. However, I never agreed to continue it beyond a month. So after a month, deducting Rs 30 is wrong on vodafone's part . Its was given as a free service, after the period, it must be withdrawn.

I contacted the Customer care the same day itself. They didnot take a complaint on it.

I wrote to the nodal officer, but to no avail. [REF:[protected]]

Vodafone — Caller Tune service activated and Rs 30/- deducted without my consent

This is Koushik Chakrabarti from Kolkata. My mobile number is [protected]. On Jun 22, 2010 morning I got an SMS from 56789 saying that "You have successfully activated your Caller Tune Service. Monthly charge Rs 30 or Re 1/day."I also checked that Rs 30/- was already deduced from my Vodafone prepaid balance without my consent. This is totally ridiculous and cheating as I have never requested for Caller Tune service. I am a Vodafone customer for the last 8 years now and my question to the company is don't you think twice before cheating such an old customer like me?. When I called 198 to speak to customer complaint desk, they said I have requested it by sending an USSD code from my handset. This is rubbish as I know for sure what I am doing with my mobile and am more than 200% sure that nothing of that sort has happened. The company is so cheat that it never takes any consent from its customers before activating something and thereby deducting money....!!

My question to Vodafone is why are you harassing people like this? These are hard-earned money which people strive to earn. This is totally unethical and Vodafone is cheating customers like this just to get Rs 30/-.....Totally Shameless..!!!

I am writing to Consumer Forum not only to get my hard-earned Rs 30/- refunded from Vodafone, but to protest against this fraud and cheat company who shamelessly routes it back to us saying that customer himself has requested it.

Hoping for a resolution....!
Koushik Chakrabarti
+91 [protected]
i agree buddy, even i have faced this same issues.

videocon prepaid mobile service — caller tune activated without permission

sir
my mobil no.[protected] ;yesterday caller tune activated on my no. and balance deducted from my account. Itry my best but no response.please help me and give my balance back

Vodafone — Plan activated without permission

Sub : Complaint against overcharge And activation of STD plan.


I am Saraswati one of the customer of "Vodafone" having a mobile number-[protected]( post paid connection ) plan - 50 corporate plan. suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in mumbai. Since from 6 months i had observe my monthly bill is coming very high.my mobile bill was always in between 250/- to 350/- now from 6 moths its coming 600/- to 900/-

with out my prior intimation std connection has been attached past from 6 months. this thing i came to know when i contacted to your costumer service regarding my high bills.
I have asked your representative to disconnect the STD plan on urgently basis which was activated without my permission.
Also since from 6 months you have over charging 50/- per month rental for the STD plan.till date i have charge 400/-rs vodafone over charge to me. i need this money refund or adjust this money against my bill amount.

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