Vodafone — Caller Tune activated and Rs 30/- deducted without my consent
This is Koushik Chakrabarti from Kolkata. My mobile number is [protected]. Same problem of Caller Tune happened to me yesterday. In the morning I got an SMS in my mobile saying that "Caller Tune service has been activated on your mobile. You will be charged at Rs 30/- monthly rental". I also checked that Rs 30/- was deduced from my Vodafone prepaid balance. This is totally ridiculous as I have never requested for Caller Tune service. I am a Vodafone customer for the last 8 years now and have never activated Caller Tune. When I called 198 to speak to customer complaint desk, they said an USSD code had been sent from my handset. I have no idea what that means and I am more than 200% sure that nothing of that sort has happened. This is totally unethical and Vodafone is cheating customers like this just to get Rs 30/-...Totally Shameless..!!!
I am writing to Consumer Forum not only to get my hard-earned Rs 30/- refunded from Vodafone, but to protest against this fraud and cheating strategy adopted by Vodafone and shamelessly routing it to us saying that customer himself has requested it.
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