[Resolved] Vodafone — Worst Customer Service | |||
Hi, My vodafone data card # is [protected]. The biggest mistake of my life was to take a vodafone connection as it came with a series of problems. 1) On 29th Dec 2011 when I took this connection I was told by the executive the cost as Rs.499 - 4GB for the first month and as per the double dhamaka offer i would get 3 Gb @ Rs.650 for 3 months. I was in for a shock when I got my FIRST Bill, as in the bill it was Rs.499 - 1GB. When I called the customer care as usual it was helpless as they could not do anything and I was asked to go to the vodafone gallery from where I purchased the connection for my laptop. I had to spend half day, fight to get the adjustments done.I was also told that there was no such offer like double dhamaka (the great thing is I had kept safely the printout sheet given by the executive stating the double dhamaka offer). When i produced this printout they were surprised as to how I got that sheet. Finally I was told to pay only Rs. 249.87 which was the Tax. I paid Rs.250 on 5th Feb which was 2 days before the due date and I was told I would get 3GB @ Rs.850, however for first 3 months I will not be charged For 3GB. 2) Now came the time for the second bill, which i have not received till date. I called the customer care and I was told they cannot give a duplicate copy of the bill. I requested them to send it on my email which was also denied. I was asked to go to the Vodafone gallery again. When I went to the store, it was the same story. They told me that there was some problem with my connection and they have rectified it. To my surprise when I came home and checked my laptop I was unable to connect and it gave me an error RAS ERROR CODE 635. I called the customer care who transferred me to the technical support. After being over the phone for about 45 minutes the rep told me that it would take 48 hours for the issue to be resolved. All I could do was WAIT. But this wait turned into 192 hours instead of 48 hours. Every other day I used to call up but was given the same answer... WAIT FOR 48 HOURS. During this period I would receive atleast 2 calls per day from vodafone asking me to pay my Bill which I have not yet received. The due date was on 7th March which was atleast 15 days away still I was asked to pay my bill in advance so that I do not cross the credit limit but nobody called tor resolve the complaint. This was so very frustrating. Finally after 8 days of my complaint somebody felt pity on me and a technician came to my house and resolved the problem. All this while I was so fried that I had decided that I am going to put a stop to this trouble by throwing away vodafone connection. So again I asked the customer care the procedure to CHURN and stop the connection. I was told that whenever I wished to do so I could call and the Connection would be terminated immediately. So the best option would be to call 1 day prior to my billing date. 3) My due date was 7th March with the payment amount of Rs.4293.35. I made a payment of Rs.4094.00 on 6th March. Now 3 days ago, on 10th March I receive a message stating that I still have to pay Rs.199.35 which was due on 7th March. From where did this amount come up, I have absolute no idea and this was much more than what I could take. Today I called up to get the details and as expected the customer care had no clue about this amount. All he said was I should make this payment. At once I asked to cancel this service and disconnect the number. I was transferred to a new department for my next surprise. I am now told that if place the cancellation request today, it will be processed only after 7 days. Now this is in complete contradiction to what was told to me by the earlier agent that I could call anytime the cancellation would happen instantly. And I promise that I will ensure that I cancel all vodafone numbers of my family. And I swear that I will narrate this nightmare to each and every individual I know. And I take an oath that I will spread my ordeal with vodafone to all those unknown people I meet in the Train or Bus everyday. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Mar 14, 2012 Vodafone India Customer Care's response Hello Samantha, We sincerely regret the inconvenience caused to you. Kindly share your number with us here http://bit.ly/z94QQQ so that we may be able to address your concern as soon as possible. Regards, Vodafone Customer Care Verified Support Jan 19, 2013 Vodafone India Customer Care's response Hello Gaurav, We called on your number but were unable to speak with you. Please share an alternate number here http://tinyurl.com/79emtab and let us know the right time between 9AM and 6PM to get back to you with further assistance. Regards, Vodafone Customer Care. | |||
30 Comments | |||
Comments
I am a corporate customer with Mobile number [protected], I want to change my tariff plan and there is no way I can speak with the advisors in the contact center as they have no dept to handle corporate customers, the only way we can communicate is through emails, however have send around 8 to 10 emails to corporate.assist id but they say they have not received a single one, Even when we call they charge us now for that, and after speaking for around 10 mins the advisor hangs up the call, they even dont have the courtesy to call back, I was speaking with an advisor named Rajendra Kamble on 27th March'2010 and he kept me on hold for 18 mins, can you imagine and they charged me for that. I even spoke with Wasim Sheikh, floor supervisor and he also couldnt help me out. On 07th April '2010, I spoke with a lady and she again hanged up the call on me after 9 mins, its the worst cust service I have ever come across..
Regards
Shabbir Abdulkarim
[protected]
Regards
Shabbir Abdulkarim
[protected]
I heartily agree.
'Vodafone Customer Service', is the best oxymoron I have seen since 'Microsoft Works'.
There typically is zero customer service.
Vodafone have been taking a monthly fee of 39 euros for a product that most of the time does not work, and when it does it is incredibly slow.
I too have complained at the Vodafone shop and the assistant told me, and I quote, "We don't handle complaints, we just sell stuff". She then told me to contact 123 on my mobile phone.
This I did and the technician first fobbed me off with 'Oh it must be a problem with your computer'.
That was not true, there was actually a problem with the Spanish post code 35100 satellite in this area.
I have explained my problems to four different technicians and after hours on the phone was told that I would be sent a new usb in a few days and I would not be charged. It was by way of apology for all the problems. That was two weeks ago. I rang again and have been told that they have not sent it and I have to pay for a new USB connection. The technician then hung up on me after telling me that I should cancel my Vodafone subscription. SHOCKING SERVICE!!!.
'Vodafone Customer Service', is the best oxymoron I have seen since 'Microsoft Works'.
There typically is zero customer service.
Vodafone have been taking a monthly fee of 39 euros for a product that most of the time does not work, and when it does it is incredibly slow.
I too have complained at the Vodafone shop and the assistant told me, and I quote, "We don't handle complaints, we just sell stuff". She then told me to contact 123 on my mobile phone.
This I did and the technician first fobbed me off with 'Oh it must be a problem with your computer'.
That was not true, there was actually a problem with the Spanish post code 35100 satellite in this area.
I have explained my problems to four different technicians and after hours on the phone was told that I would be sent a new usb in a few days and I would not be charged. It was by way of apology for all the problems. That was two weeks ago. I rang again and have been told that they have not sent it and I have to pay for a new USB connection. The technician then hung up on me after telling me that I should cancel my Vodafone subscription. SHOCKING SERVICE!!!.
Hi this is Silambarasan V from chennai. I am keep on getting messages and calls form Vodofone to submit my address proof for verfication. I have submitted it at a Vodafone Store which is near to my residence where they did not gave any reference for it. Also they said this will be updated within a day.
But, now I am keep on getting the same messages and calls to submit it again.
This is REALLY FRUSTRATING that i have to submit it again even after submitting the same. I called cust service and got a agent named "NEELAGANDAN" and he's really very nice gentleman that he did not helped me and keep on telling the same thing again and again. Then I asked to connect to the supervisor and he suddently did that and my call has been cut off.
I would like some one to get into this issue, so that no one will suffer like I did.
But, now I am keep on getting the same messages and calls to submit it again.
This is REALLY FRUSTRATING that i have to submit it again even after submitting the same. I called cust service and got a agent named "NEELAGANDAN" and he's really very nice gentleman that he did not helped me and keep on telling the same thing again and again. Then I asked to connect to the supervisor and he suddently did that and my call has been cut off.
I would like some one to get into this issue, so that no one will suffer like I did.
Hello,
Vodafone prepaid No : [protected]
This is Karthikeyan. I have been using this prepaid number for 4 years.
I received couple of Messages from Vodafone stating that need to submit ID proof documents to the nearest store. After few days, I am not able to view received call details on my phone. Regarding this,
12.11.2010 : Spoke with Customer care Representative ( Raghavendra Magajikondi) - Advised me to sent ID proof documents with Photo by Post to the below address
Arun David,
Vodafone Essar South Limited,
240, 2nd floor,27th Cross, Next to Dosa Camp,
9th Main, Jayanagar, 3rd Block,
Bangalore- 560011.
13.11.2010 : Sent Photo, ID proof with Request letter to the above address.
15.11.2010 : Sent email to Girish Holla to resolve my issues ( please read below emails)
17.11.2010: Called 198( around 10.30 AM) and spoke with representative - She said that she is going to escalate and get it resolved by 6.00 PM on the same day.
18.11.2010: Called 198( around 7.30 AM) and spoke with Uma - She said that It was already escalated and still under investigation. So, It will surely rectified before 12.30 AM on the same day
18.11.2010: Called 198( around 7.00 PM) and spoke with Nagesh - He said that it is still under investigation so It will definitely rectified before 10.00AM the next day.
My issue has still not been rectified even after 7 days. I AM REALLY DISAPPOINT ON VODAFONE AND IT'S SERVICE.
My family is using other three Post paid connections and am going to disconnect those services immediately if issue not rectified within 24 hrs. (Important:- Definitely We are not going to pay for it)
I think that Vodafone has worst customer service and I going to send it to Media then only the people will come to know about Vodafone.
( Note:- Due to the bad service, I have recently disconnected one Post paid connection. For getting post paid connection, How many times we are getting verification calls and representative directly walking to our door to verify the address. Now, the Customer care is not at all bother about the customers if they are using prepaid? )
Vodafone prepaid No : [protected]
This is Karthikeyan. I have been using this prepaid number for 4 years.
I received couple of Messages from Vodafone stating that need to submit ID proof documents to the nearest store. After few days, I am not able to view received call details on my phone. Regarding this,
12.11.2010 : Spoke with Customer care Representative ( Raghavendra Magajikondi) - Advised me to sent ID proof documents with Photo by Post to the below address
Arun David,
Vodafone Essar South Limited,
240, 2nd floor,27th Cross, Next to Dosa Camp,
9th Main, Jayanagar, 3rd Block,
Bangalore- 560011.
13.11.2010 : Sent Photo, ID proof with Request letter to the above address.
15.11.2010 : Sent email to Girish Holla to resolve my issues ( please read below emails)
17.11.2010: Called 198( around 10.30 AM) and spoke with representative - She said that she is going to escalate and get it resolved by 6.00 PM on the same day.
18.11.2010: Called 198( around 7.30 AM) and spoke with Uma - She said that It was already escalated and still under investigation. So, It will surely rectified before 12.30 AM on the same day
18.11.2010: Called 198( around 7.00 PM) and spoke with Nagesh - He said that it is still under investigation so It will definitely rectified before 10.00AM the next day.
My issue has still not been rectified even after 7 days. I AM REALLY DISAPPOINT ON VODAFONE AND IT'S SERVICE.
My family is using other three Post paid connections and am going to disconnect those services immediately if issue not rectified within 24 hrs. (Important:- Definitely We are not going to pay for it)
I think that Vodafone has worst customer service and I going to send it to Media then only the people will come to know about Vodafone.
( Note:- Due to the bad service, I have recently disconnected one Post paid connection. For getting post paid connection, How many times we are getting verification calls and representative directly walking to our door to verify the address. Now, the Customer care is not at all bother about the customers if they are using prepaid? )
Vodafone — worst customer care service
vodafone customer care has the worst services.. they never have solution to any problems...please beware of this when u purchase a vodafone number...... first of all when u tell about a problem rather than listening to the issue.. the person across argues.. and speaks rudely... this in unacceptable.. since vodafone calls itself the largest mobile service provider...and the slogan HAPPY TO HELP which they use to advertise their services is bogus...!!! since they are never happy to help.. and rather irritable...!!!!!! I HAVE OBSERVED IT ACROSS THE VODAFONE SERVICE STORES ALSO.....my case was that.. sum kind of alert servicei.E bhagvad gita alerts got activated on my phonewhich i had not activated.. on calling the customer service i was told i might have got activated accidentally.. by me itself... alrite this accepted..(thanks to the useless vodafone flash messages which keep coming up on the screen after every few minutes)... i had registered a complaint regarding thesame and still my money was deducted.. first 30rs then 30rs today again.. and when it was deducted at the first instance i had put forward the complaint....still money got deducted.. and the supervisor i spoke at the customer care number to was so arrogant that i felt hanging up would be a better option..... !!!!! i have used a differnt serice provider before this and never come accross a problem like this.... the only reason i switched to vodafone was because i moved to mumbai...from pune.. and this has been the worst xperience ever......!!!!!!!!!!!!!!!!!!!!!!!!Vodafone — the worst customer care
I am Biswosakti Mondal.I use vodafone mobile number [protected].today (02.09.2011) at 15:40 pm i call vodafone customer care to complain about gprs daily pack activation but then the online customer care assistant did not register the complain and use too obscene word with me.then i want to talk with exicutive officer but did not get any response.I want a strong action against it.I am Biswosakti Mondal.I use vodafone mobile number [protected].today (02.09.2011) at 15:40 pm i call vodafone customer care to complain about gprs daily pack activation but then the online customer care assistant did not register the complain and use too obscene word with me.then i want to talk with exicutive officer but did not get any response.
I want a strong action against it.
Vodafone — Worst Customer Care Services
I am not able to make ISD call from my phone. I gave complain about this on 8th August, 2011.Complain Number: [protected].
But I am sorry to say that till now this issue has not been resolved.
Whenever I am calling and asking about the status, the customer care representative is telling that we can’t take more complain in this as the complaint is already registered.
I just want to know whether only to take complaint is the duty.
The complaint should be resolved also and its more than 2 months and if due to something you people can’t resolve the issue, is it your duty to inform the customer about the same.
For other offers you people are calling like anything in a day .but for customer’s problem doesn’t have time.
I am really very much disappointed with the service.
This is to inform you please take an action against it to solve the problem I am facing from last couple of months. I would be really thanks full to you.
Hi this is Gaurav sethi and i want some strict actions to be taken against vodafone for fooling around with people and making false commitments, i bought a postpaid connection for my wife and the executive came to my place collected the documents nd money nd never got back he promised me to give a sim card the same day and now its been more than a week, whenever i call vodafone they just hang up the line, i am sor frustrated now coz i was in need of this connection as my wife is pregnant and i want to b in touch with her incase of emergencies, if anything goes wrong i will take them to the court. vodafone is the worst telecom service provider, their executive are so cheap and uneducated, they cant even speak english. shame on vodafone!!!!!! please someone help me coz i want to take some strict actions agianst them. my cel no is [protected]
The customer care of VODAFONE India, is not having the awareness of getting the correct information from the customer. They are happy to give a civil case against customers but they ready to check whether the information added about the customer to their database is correct or not. Never seen such a useless customer service which never accepts input from customer. The highlight is when the user tells to send the bill in correct email address, they have misunderstood and filled a civil case, finally wasting the time.
Suggestion: Please educate the customer service to get proper data from the customer and don't waste the time of everyone( Courier, Court, Customer and vodafone legal department)
Suggestion: Please educate the customer service to get proper data from the customer and don't waste the time of everyone( Courier, Court, Customer and vodafone legal department)
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Thank you for sharing your concerns with us. Please be assured that we are committed to serving you with utmost zeal. We hope that the issue with calling Ladakh from your number is now resolved and you are able to enjoy uninterrupted calls to Ladakh. We look forward to helping you again in case you have any queries or further requests. Please write to us at vodafonecare.[protected]@vodafone.com and we would be happy to help.
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Regards,
Vodafone Customer Care, Orissa.