[Resolved] Vodafone — wrong bill amount deducted in postpaid

 
21 Reviews
Gujarat, India
 anilvara
i am Anil vara. i have VODAFONE postpaid CUG card which is given by company.
i have been activated 1 GB GPRS internet plan on my mobile no. [protected]

in that january month bill come 11270 Rs.
i have been ask for detail bill in that its shows i had used 2 GB internet.

same problem remain for first week in february.

i have cheked the internet usage in my phone its found usage only 10 percent of that.
same complain made in vodafone. they told we will check and inform u.
after that problem get solve but the bill come for january they tell no problem found from vodafone side.

difinately vodafone having technical error in wrong data counting, after my complain thet stabilised the system and lying that no problem found from their side.

now the vodafone is right tahn they have to give the answer of my question.

1. If there is no problem in data counting then why system automatically stabilised after my omplain.
2. If there is no problen in data counting then why it is not ginving the massage of every 200MB usage.
which normaly gives in stabilised system.
3. my credit limit was 9000 Rs. but the bill of january month is 1127 Rs.

i have been ask above question to vodafone customer care they were unable to answer,

regards

anil vara
[protected]
anil.[protected]@essar.com
Complaint marked as Resolved 2016-12-06 01:14:26
Verified Support
Vodafone India Customer Care's response Mar 30, 2012
Hello Atul,

Thanks for writing to us. We called you but couldn't have a conversation with you. Kindly share the best time to talk to you or write to us at [email protected] Happy to help!

Kind Regards,
Vodafone Customer Care, Delhi & NCR
Complaint comments  20 Comments     Updated: Share0Tweet0

Comments

Vodafone — Wrong Deduction of Amount

My Mobile no is [protected] , I,m vodafone customer since last 1 year
but so many times i have experienced the problem of wrong balance deduction. in this month also they deducted Rs 100 when my uncle brought up the mobile to up. when i called on customer care no [protected] they told me that we don't have any detail regarding the deduction of this amount and u might have called up somewhere so ur balance is deducted.

How it could be possible that they don't have detail of deduction of amount? if they don't have detail then how they come to know that the validity and talktime of the customer is finished and they used to send SMS for recharge.
Hello Sir,
Something Big BILLING SCAM going on with VODAFONE...anyone has details kindly contact me...

Vodafone — deduction on wrong information

this complaint is about vodafone no. [protected]
]as told by the CCE in the call center that i can recharge within 75 days any time and your money will be carry forwarded but now when i recharged with 1 year pack, they have deducted my 900 rs .. this company is fraud... this is by the mistake of the exective.. please help me for this
vodafone is fraud company call [protected]

Post Paid — wrong bill amount

hi,
my vodaphone # *[protected], and i ve received this month bill for the month of september, which is not correct as i have not made those local calls on the account that i have been billed for,
please do something about this .

regards
vipul

Vodafone — Bill amount problem

Hi

My vodafone number is [protected](Chennai).As I was shifted to Mumbai I called up the customer care by the end of December and told them to close my connection. The connection was not closed by them which I was not aware and afterwards the bill amount got accrued.I'm not sure whether it is an original bill or a fake one and not sure who was using that SIM.In fact I missed the SIM from me. That was the reason why asked them to close the connection.

In between I got bill for December and January and I was frustrated by seeing the bill for a closed connection.I replied back telling that I'm not sure about this bill amount.I had a really bad experience when a customer care executive called me on 23-Feb-2009 asking to pay the bill amount otherwise they will take legal action against me.The way of talking was very bad. I told that I'll be paying after 3 days.Then he told me about some legal action.Since I didn't have credit card I asked my friend to pay the amount (Rs.2750/-) on the same day and still I'm not sure whether the connection is closed or next month again I'll get a bill or not.Please take this up further



Regards
Sreeja
Please take this up

postpaid card — wrong bill amount

respected sir,

my name is sanjivkumar.i have been custemor of idea for last 7 year.u have incorrectly added an amount of rs.1500 in my bill for ISD calling on the no.[protected] which i have never done.so i request to idea consumer care that please remove that amount fom my bill.i hope u will remove that wrong amount from my bill soon.my mobile no. is [protected] (postpaid)
yes, i know that... when u use the vodafone no then money will be detected by itself... dude, i have also same problem..i was using a vodafone dealer number([protected]).once time 2500/- rs is detected from my main account of my this number...tell now No buddy help me regarding this.. my ph is [protected]

Vodafone — deduction of talktime

Though i didnt activate any kind of alert on my phone ,vodafone is charging me rs 5 for the last 2 times.since then i hv taken the advice of coustomer care executive an tied to deactivate the alert bt still my phone balance is facing deduction illagitamately. waiting for necessary steps to be by the company
my Vodafone old no is [protected] but i am not in use 5 months and i will be activated but no is already activated plz solution me
Hi Dwaipayan,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/ce7jOn and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — WRONG BILLING AND POOR CUSTOMER SERVICE

CUSTOMER GRIEVANCE

COMPLAINT FOR WRONG BILLING & POOR CUSTOMER SERVICE

VODAFONE POST PAID NO : [protected] & [protected]

Dear Authorities,

1. I am a serving Army Officer posted in Chandimandir. We are using CUG services of Vodafone, with almost about 40-50 connections in our Unit. I am having Two connections out of that : [protected] & [protected].
2. One Mr Ajit from Manimajra Branch, Chandigarh is handling the CUG services in our Unit. It is really sad for me to state that Customer Service of this Mr Ajit is very poor, and he simply does not respond to our complaints. I think Vodafone follows the policy of ‘Give Connections & Forget about them’.
3. I am facing with “Wrong Billing” on both my above mentioned numbers since last Three Months, however even after repeated complaints made to Mr Ajit, no action has been taken by him. In fact, one of my numbers was disconnected without prior notice to me. And today the second of my numbers – [protected] – has also been de-barred without informing me.
4. I also made requests for starting an SMS Pack o[censored]nlimited SMS for Rs 75/- a month on both my mobile connections to Mr Ajit, however inspite of giving the request in written letter form, the service was not started.
5. It’s very sad to see that a reputed telecom company like Vodafone doesn’t have the staff who knows basic Customer Care. We in our Unit, are forced by Mr Ajit, to disconnect the Vodafone CUG (40-50 connections), and approach some other telecom company to provide us this service.
6. It is a humble request from my side, that someone answer this email, and do the needful. At least there must be somebody who can take action against your own employee for not doing his duties properly, and who is responsible for losing you so many connections due to poor customer care.
7. Also, if I don’t get a response from Vodafone side, I may have to take up this case in media and put it in Newspapers, so that everyone comes to know the kind of Customer Service provided by Vodafone.

Thanking You,
Major Ashish Raisinghani
[protected]

Vodafone — wrong deduction of bill

respected sir
mere mobile me 10.17 INR balance tha. and mere mobile me 1000 min vodafone to vadafone free the.jab maine 30INR ka recharge karaya to vadafone ki taraf se mujhe 10 min vodafone to vodafone night calling ke liye mile. maine 10.30 pm par call ki to vadafone ne phle to 10 min night callinmg wale deduct kiye iske bad mera main balance deduct kiya fir phone disconnect ho gya .uske bad call klarne par mere 1000 min V2V me se deduct kiye.meri complain ye he ki jab me already V2V ke liye 1000 min purchase kar chuka hun to mere main valance ko kyun minus kiya gya.or jo 10 min night calling ke mile the wo vadafone me apne aap hi diye the.to jab mere pass 1000 min he to usme se deduct karne chahiye.jab maine customer care par phone kiya to wo bol rhe he ki ye company policy he. is tarah ki poliocy to company aapne profit ke liye banati he.isme to customer ka loss he. 1000 min already purchase karene ke bad bhi main balance kata ja rha he or wo bhi us free 10 night callling min ki vajah se jo company ne apne aap diye he aapne fayede ke liye.................plz aapse request he ki aap m,eri help kare or future me kisi customer k sath aisa na ho ye koshish karen.
thanku sir

Vodafone — wrongly deduction of talk time

Respected Sir..

VODAFONE have deducted Rs. 30 from my talk time. and VODAFONE have deduct more than ten times within last month to this month.

When I am calling to vodafone then all me your money will credited after 5 hrs. but it is not credited in to my account and also lock my mobile phone to call 198. We can say vodafone is the most cheater mobile service provider in INDIA.

Regards
Ashutosh
[protected]

Patrika
Bhilai.

vodafone/postpaid — wrong amount add

hello


my contact is [protected]. i activate a 198 plan for vodaphone live. after some time i deactivate this. but the charge of this service is add in my bill.please remove this from my bill.

Vodafone — wrong deduction of amount

My Vodafone Prepaid No:- [protected]
Vejender Singh Negi
Charkhi-Dadri
Bhiwani, Haryana
C/o Jaiprakash Associate Ltd.
Noida-U.P


Problem:- I have Recharge My Number on dated: 11/03/2011 with 98(Net pack) and 50(for Talking)

I have get balance with Rs. 42.00 on that day but next days my account balance shown in (-109.52)

I have conversation with agent Mr. Anil Kumar on 14.03.2011 and he says that this is the technical fault and we have refund your balance on dated 16.03.2011.

But till I have no recived any type of Balance from your end.

today i have talking with agent and she told me that your complent is under proceses and you will refund your banalce on dated 18.03.2011

I have face unneccsery dificulty regarding your prepaid department and she hold me up to 15 miniuts.


Please do need full as soon as possible....


Thanks and regards


V.S.Negi

Vodafone — Wrong AmounT DEDUCTION

Hi Sir,

I am facing issue from vodafone services i i tried to contact multiple time to

their helplineno [[protected][protected]] but the are not giving proper

answers.Please find below pointers of my complaints.

1--Yesterday every second i was getting a popup information message of balance

deduction which diverted my mind & i was about to met an serious accident i can

come under a truck.

2--Amount more RS.200 to RS.300 is deducted from my core balance
indicating that i am using internet which i havent used this is cheked with

Vodafone gpru team & they found that i an correct & they have given me a

complaient no.[protected].

Sir i am really mentally frustrated due to this & impeoper answers from

vodafone agent please help me.

Thaking in advance & waiting for your hopeful reply.

Regards
Atul Sharma
[protected]--[protected]
[protected]@in.com
Mail [protected]@gmail.com
give the reason vodafone team.
what happend vodafone team reply the same.

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    Vodafone - wrong bill amount deducted in postpaid