[Resolved] Vodafone — Wrong Billing and Harassment by Vodafone | |||
Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 3rd October i have a 300 MB Data Pack Active on my Number- [protected], My Billing Cycle is from 3rd September to 2nd October Midnight. The Bill for Current Month is 1055.46 from which they have charged 336.68 for extra data usage of 168340 KB which i consumed on 2nd of September. And as per my current Bill the data pack which i consumed on 2 September evening, rather than getting added up to my previous monthly consumption Vodafone people are adding previous month data usage to my current month bill which is totally illegal as my billing cycle starts from 3rd September to 2nd October Midnight not from 2nd September to 2nd of October. They cannot add my previous month usage with my current month usage. And even if i see my previous month usage it was not more than 97 MB, so in any way i have never consumed more than 300 MB any month even if they add up all month data usage. On the Contrary on 2nd October of Midnight i checked in Vodafone’s Web Based system and via service request by the end of the day on 2nd October i still had 35 MB left in my 300 MB Data pack. So how come on one side as per their online system and service requests point of view(inclusive of the Data Usage consumption on 2nd September ) i still haven’t consumed my monthly limit and according to their billing system i have consumed more than my monthly Limit ??? And now their customer care officials tell me that it takes 24 Hrs to get the Data Usage updated so we have charged you for this. So if this is the thing that i am not responsible for their ineffective working of their system and i would pay a single penny for their ignorance and carelessness. And this is a complete fraudulent act. Even after spending more than 6 Hrs on explaining their various customer care officials and Supervisors they reply Me Back that “We have charged you rightly and, you will have to pay for it”. 1) Initially made 2 Email Complaints to the Corporate Customer Care on 4th and 5th October Yet None of their Representatives cared to even read the email in detail and just replied back with a same email template both times. 2) Written Emails to Nodal Officer and Appellate Authority along with the proof of whole conversation with their customer care executives, yet none of them even to reply back. Being a Corporate Customer these treat us this way, imagine how they would be treating others...Now all i have left is to take out some time and drag these dck heads to court and teach some manners to their so called AVP Vivek Gangwar and their Dumb Nodal Officer Sushma Khanna. And Vodafone guys i[censored] r reading this i have already initiated a complaint to our corporate team for termination of services with Vodafone and shifting to other service providers. Hope to get relieved from ur services soon all i can hope. People don't even this of Vodafone as a choice as others make a mistake these dumbos have total system screwed up. OPT for them AT YOUR OWN RISK. Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Verified Support Oct 12, 2012 Vodafone India Customer Care's response Hello Ankitojha, Please be assured that we are working on your concern. We will get back to you soon with assistance. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 14 Comments | |||
Comments
Many a persons are having this type of complaints, it's good u came forward, we fully support you for further actions.
ali
ali
i want my bill details . i think there are some wrong billng generation . because i have no any bill details that provides to me.
Dear sir,
My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.
So kindly send the bill details.
Regards/Panchami
My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.
So kindly send the bill details.
Regards/Panchami
Vodafone — wrong billing & Promotional messages.
Iam holding prepaid card no [protected]. I get lot of promotional incoming calls like regular cals,which if i attend, iam caharged. First of all i dont want to get such promotional calls.
Iam giving you one such no [protected]. Iam getting charged for all incoming cals.And idont want
any promotional cals or messages to my mobile number.
Please do the needful urgently.
Gayathri
Vodafone — charging for service in spite of service termination
I am absolutely horrified by your company's service and attitude towards a customer.I asked for a duplicat sim of [protected] to be sent to my place by going to ur store in kamla nagar on 9th october 09.After waiting for 4-5 days I called and was informed the sim was delivered on 10 but I never received it.Then after another 2 days i called again to say i havnt received the sim and the executives tell me the sim has been activated. how can they activate a sim when i hadn't received it nor had i called to activate the sim. on 17th oct i called again and they delivered a sim from vodafone. i called again to get it activated. for nxt 3 days it wasn't activated.when i told them to activate the sim they said they had activated the first sim card.i called again to tell them to deactivat the first sim since i had not receied it and asked them to activate th second. they said they will do it. i called again aftr a day or two. this time thy said the sim card i had received was faulty. it will not work. i was tired of vodafone's srvice by now. Finally they said thy will deactivat the first 2sim cards and send me a 3 rd one.I waited for 2 days. i called again . the executives asked me to repeat my story a couplw of tims as they had no record of what i was saying. i asked them to terminate all services as i wanted nothing to do with the company. Now i receive a bill for all the prvious months when i wasn't even using the sim cards.Vodafone — wrong details inputted in the system
Dear Sir/ MadamThis is to bring into notice that i had taken a vodafone mobile connecion and as per kyc norms i had submitted the documents such as adddress proof and id proof. Bur due to negligency of the company and its people the address and customer name was wrong inputed in the system for which i did not receive and bill or any documents from vodafone.
On inquiry the problem was found but the customer care insistive, that i give a fresh set of documents for the same at the nearest store.The problem is that i have lost all the documents and i cannot submit the necessary document to vodafone.
And since the only address proof that i have legitimately is the vodafone address proof which is incorrect.Hence i cannot apply for other duplicate documents such as pann card/ driving license without the address proof and customer/biller name.
Therefore i logged a compliant on 11/04/2010 to the customer care to retrive all the documents that i have submitted intitially for the connection and cross check& rectify (compliant no :SR [protected]) but till date there has been no action taken against the same and the customer care is adament on the fact that i need to visit the vodafone store with all document.
Kindly suggest where does the customer stand.All my essential work is pending for one wrong mistake and im suffering for no fault of mine.
Regrds
Debabrata Dey
[protected]
Vodafone Telecom — Services and wrong billing
Dear Sir,We are using a corporate plan of Vodafone telecommunication in NCR area, we are very fadup with Vodafone services, When they want's they disconnect our services they collect cheque from us but did not repesent them in bank till 5 to 6 days and suffer our services, their sales person never pick our phone or did not repaly our mails.
Nodal officer mail box is full "sushma.[protected]@vodafone.com" and phone line remain buzy in this case how to appeal.
We have lost estimated Rs 10 lack business due to disconnection of telephone services and also lost our godwill in market due to disconnection of seniour management telecom services.
So kindly look in to matter, I want to claim on Vodafone due to all theis Issues.
Thanks
Maghandra Singh
Kevin Power Solutions ltd.
Respected Madam,
It is to inform you that I having the voda no. [protected]. Earlier it was the post paid plan but on 21st of Jan 2010 I got it converted into pre paid plan. It took more than 90 days to get my security deposit amount back whereas I received a cheque of Rs.159 only instead of Rs.250.
5 times I had to go to the vodafone store Lodhi Colony for this security deposit amt. The last payment made by me as the post paid customer was Rs.540 but the Executives of vodafone are saying that it was only Rs.380.
I request you to kindly look into the matter and issue me the cheque of remaining amount. A thinking is raising in my mind that Vodafone is not taking care of its customers. Your action with justification would only can change my view.
Regards.
AZAD SINGH BISHT.
[protected]
It is to inform you that I having the voda no. [protected]. Earlier it was the post paid plan but on 21st of Jan 2010 I got it converted into pre paid plan. It took more than 90 days to get my security deposit amount back whereas I received a cheque of Rs.159 only instead of Rs.250.
5 times I had to go to the vodafone store Lodhi Colony for this security deposit amt. The last payment made by me as the post paid customer was Rs.540 but the Executives of vodafone are saying that it was only Rs.380.
I request you to kindly look into the matter and issue me the cheque of remaining amount. A thinking is raising in my mind that Vodafone is not taking care of its customers. Your action with justification would only can change my view.
Regards.
AZAD SINGH BISHT.
[protected]
mam, i am using no. [protected]
and i havnt recived my bill till nw nd i gt a msg fr bill is that my total amount is 540 bt acc. to me my bill should be 270 its exactly double i dont knw wats the problem with this company
and when ever i cal on 111 the mostly use to say sie, our system is not working properly kindly cal us afta some time, and we cannot transfer your call to seniour dept.
what the crap it is??
wat the hell services u r providing to your customers
im nt satisfy frm these [censored]s services i want some response to my services as soon as possible other vise i'll nt pay the full bill and in rs. 200 in addition to case a complaint against this company in consumer court.
and i havnt recived my bill till nw nd i gt a msg fr bill is that my total amount is 540 bt acc. to me my bill should be 270 its exactly double i dont knw wats the problem with this company
and when ever i cal on 111 the mostly use to say sie, our system is not working properly kindly cal us afta some time, and we cannot transfer your call to seniour dept.
what the crap it is??
wat the hell services u r providing to your customers
im nt satisfy frm these [censored]s services i want some response to my services as soon as possible other vise i'll nt pay the full bill and in rs. 200 in addition to case a complaint against this company in consumer court.
Assured!!! and towards you..What a joke, I[censored] want the bill amount you better make corrections else u can go to hell.
Dear sir,
The below complaint raised on[protected], 10:22 PM:
Title : Vodafone charging extra amount every month bill
I had two postpaid CUG connection of Vodafone. There was a problem with for both the bill. The bill had discrepancies.
1. Charging for games download where i never used to download anything from my mobile. I just use my mobile for calling purpose only.
2. Charging for SIM change, SIM which they are giving is not quality. Their SIM used to Refresh the mobile frequently during the call and even if we not using it i also checked their SIM cards in other mobiles the same problem persists. Because of their SIM card my mobile is repaired. Will they give money for the cost of repairing?
3. Vodafone sending messages like "Enjoy 1 GB data FREE without any rental for 1 month". If we use that service they are charging in the bill.
4. Charging for International messages where i not even sent local messages which is free of cost.
5. Sending the bill continuously even after the service is disconnected.
The list goes on in every months bill. Vodafone is trying to extract money from its customers by any means.
I have been in contact with vodafone guys through Email. But my issue has not been solved. I paid them whatever my actual usage is. Vodafone executives talked so rudely and threatening the customer. That really disturbed us thats why i am presenting my case here at consumer forum.
Connection : [protected]
Even though people were writing complaints on Consumer Complaint Forum, Vodafone has never changing the tendency of harrasing their customers and trying to suing peoples money.
I have received the below mail today.
[protected] Start of Email[protected]
To Mr.JUDE ANTONY DEEPAKSub: Your Vodafone Mobile No: [protected] Acct No: 5.41351.00.00.100985 OS-Rs.504/- Legal Demand for payment of net outstanding amount/dues.
1. You had subscribed to the Cellular Mobile Telecom Services being provided by us on the terms and conditions of the Customer Application Form (CAF). We have from time to time sent you bills for the Cellular Mobile Telecom Services availed by you. You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any.
2. In accordance with the terms and conditions of the CAF, you are under an obligation inter alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of bills, you have grossly failed to make the said payments. That you are aware, that you would be liable to pay the net outstanding amount that is in default together with interest thereon @ 2.5 % per month from such date on which it became due. That the above acts and omissions exfacie contribute flagrant breach of your admitted contractual obligations. This may necessitate appropriate legal proceedings.
3. In the aforesaid circumstances, we hereby call upon you to pay the Net outstanding amount mentioned in Paragraph 2 above, together with interest thereon @ 2.5 % per month from such date on which it became due within 2 days from the date hereof. Failing which we will initiate appropriate legal proceedings against you. This Legal Notice supersedes any other Legal Notice(s) sent by us.
4. KINDLY CLEAR THE OS OF RS. 504/- ON OR BEFORE 09/10/2012 (Tuesday) 5.00pm WITH OUT FAIL TO AVOID LEGAL PROCEEDINGS.
[protected] End of Email[protected]----
They were saying in the email that, "You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any". But we used to call customer service and emailing the queries to thier managers no re****se from them. But here they are blaming us.
If vodafone wants to increase the revenue, they were harrasing customes by sending legal notice. We have all the evidences and emails that we are not worrying about the legal notice. Even people making frauds has raising the voice by sending legal notice, then why dont we raise our voice as we are the victim.
I have disconnected all the vodafone connections and informed all my family and friends not to use these kind of fradulant services.
Please use the Indian Service Providers.
Deepak
The below complaint raised on[protected], 10:22 PM:
Title : Vodafone charging extra amount every month bill
I had two postpaid CUG connection of Vodafone. There was a problem with for both the bill. The bill had discrepancies.
1. Charging for games download where i never used to download anything from my mobile. I just use my mobile for calling purpose only.
2. Charging for SIM change, SIM which they are giving is not quality. Their SIM used to Refresh the mobile frequently during the call and even if we not using it i also checked their SIM cards in other mobiles the same problem persists. Because of their SIM card my mobile is repaired. Will they give money for the cost of repairing?
3. Vodafone sending messages like "Enjoy 1 GB data FREE without any rental for 1 month". If we use that service they are charging in the bill.
4. Charging for International messages where i not even sent local messages which is free of cost.
5. Sending the bill continuously even after the service is disconnected.
The list goes on in every months bill. Vodafone is trying to extract money from its customers by any means.
I have been in contact with vodafone guys through Email. But my issue has not been solved. I paid them whatever my actual usage is. Vodafone executives talked so rudely and threatening the customer. That really disturbed us thats why i am presenting my case here at consumer forum.
Connection : [protected]
Even though people were writing complaints on Consumer Complaint Forum, Vodafone has never changing the tendency of harrasing their customers and trying to suing peoples money.
I have received the below mail today.
[protected] Start of Email[protected]
To Mr.JUDE ANTONY DEEPAKSub: Your Vodafone Mobile No: [protected] Acct No: 5.41351.00.00.100985 OS-Rs.504/- Legal Demand for payment of net outstanding amount/dues.
1. You had subscribed to the Cellular Mobile Telecom Services being provided by us on the terms and conditions of the Customer Application Form (CAF). We have from time to time sent you bills for the Cellular Mobile Telecom Services availed by you. You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any.
2. In accordance with the terms and conditions of the CAF, you are under an obligation inter alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of bills, you have grossly failed to make the said payments. That you are aware, that you would be liable to pay the net outstanding amount that is in default together with interest thereon @ 2.5 % per month from such date on which it became due. That the above acts and omissions exfacie contribute flagrant breach of your admitted contractual obligations. This may necessitate appropriate legal proceedings.
3. In the aforesaid circumstances, we hereby call upon you to pay the Net outstanding amount mentioned in Paragraph 2 above, together with interest thereon @ 2.5 % per month from such date on which it became due within 2 days from the date hereof. Failing which we will initiate appropriate legal proceedings against you. This Legal Notice supersedes any other Legal Notice(s) sent by us.
4. KINDLY CLEAR THE OS OF RS. 504/- ON OR BEFORE 09/10/2012 (Tuesday) 5.00pm WITH OUT FAIL TO AVOID LEGAL PROCEEDINGS.
[protected] End of Email[protected]----
They were saying in the email that, "You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any". But we used to call customer service and emailing the queries to thier managers no re****se from them. But here they are blaming us.
If vodafone wants to increase the revenue, they were harrasing customes by sending legal notice. We have all the evidences and emails that we are not worrying about the legal notice. Even people making frauds has raising the voice by sending legal notice, then why dont we raise our voice as we are the victim.
I have disconnected all the vodafone connections and informed all my family and friends not to use these kind of fradulant services.
Please use the Indian Service Providers.
Deepak
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Vodafone — wrong billing but me suffering
My post paid connection no. [protected], name Prakash Kumar, I am having an addtional number in my name and the number is [protected]. I paid both the phone bill through a single cheque, which was collected by vodafone executive. The amount for the number [protected] was not updated inspite of number of complaints. because of which i was not able to pay the next bills too. My outgoing calls are blocked since long time.I have alrready made a number of complaints and phone calls but all in vain. They asked me for the bank statement, which i sent on customarecare.[protected]@vodafone.in, as suggested by them, but still no action has been taken. When calling on customer care, they simply talk with parrot like words but no action is taken till date. Kindly do the needful.