[Resolved] Vodafone — Wrong Billing | |||
Dear Sir, From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me. This is final reminder and request kindly look into the matter and do the needful. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Thursday, March 07, 2013 5:32 PM To: 'nodal.[protected]@vodafone.com' Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Importance: High Dear Sir, I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done. And also astonished I got such vague mails from Nodal Center of Vodafone. My email ids are – [protected]@yahoo.co.in (Personal) [protected]@shivalikprints.com (Official) Anything else you want to know from my side. Regards, Vineet From: NodalDEL [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, March 07, 2013 5:17 PM To: [protected]@shivalikprints.com Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Dear Mr. Goel, Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Kunal Saxena Vodafone Care Contact numbers Vodafone Care : 111 or +91- [protected] Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected]/[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@shivalikprints.com Sent: 05-Mar-2013 14:24:42 To: Gunjan.[protected]@vodafone.com Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] You people donbo port my number with subscriber who is genuine and listen to customer. I will help myself to return my hard earned money. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 2:10 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] The plan details are mentioned in my mail below Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Let me know my current plan Calling bg. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:56 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Pls speak to manoj on plan offerings Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances. Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:46 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Manoj Pls share the details with your user for biz plan Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] No. Check local 1000 min inclusive of CUG calling. CUG is free and after that I can avail 1000btion. I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:39 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Its mentioned that as per the plan activated on your no, correct calculation is done Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi Gunjan, I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong. Kindly provide me simple excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Monday, March 04, 2013 10:09 AM To: Vineet Goyal Cc: [protected]@shivalikprints.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi, [protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal. Customer is getting the discount in bill for the same. cid:image001.[protected]@01CE1731.BA83F6D0 cid:image002.[protected]@01CE1731.BA83F6D0 Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: 28 February 2013 17:31 To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com Subject: WRONG BILLING - SECOND TIME ON[protected] Importance: High Hi Gunjan, Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group. Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check Bills again n again and write to you to rectify the same. The same was also happened on 26/11/2012 which was rectified later. Kindly look in the matter personally and do the needful. An urgent reply would be highly appreciated. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:28 PM To: 'Manoj' Subject: RE: confirmation of roaming charge Importance: High Thnx Singla jee. Regards, Vineet From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:02 PM To: 'Vineet Goyal' Subject: FW: confirmation of roaming charge From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com] Sent: Tuesday, September 18, 2012 10:49 AM To: Manoj; Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL) Subject: RE: confirmation of roaming charge Roaming Incoming 1 Outgoing 1 STD 1 From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Saturday, September 15, 2012 3:41 PM To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com' Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com' Subject: confirmation of roaming charge Dear Shruti, We want confirm to you that what is the charge of roaming incoming & outgoing on this plan. Plan name is 335 Bliz Plan. Rental 335 Local Call rates Local CUG Local V2V 0.30 Local To Other Mobiles 0.30 Local To Landlines 0.50 STD Std V2V 0.50 Std To Other Mobiles 0.50 Std To Landlines 0.50 SMS Local 0.50 National 0.50 International 5.00 National International 0.60 0.80 Freebies in the plan 300 Local +National SMS Free Free Minutes Local + Std-Set 1 1000 min Local +1000 min STD calls Regards Manoj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Deepak, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xOmHKg we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Apr 19, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the charges towards internet usage are valid, and hence, we are unable to process a reversal for the same. Regards, Vodafone Customer Care Verified Support Apr 20, 2012 Vodafone India Customer Care's response Hello Sharad, We regret any inconvenience caused. Please note that we've sent you an email regarding the matter. Regards, Vodafone Customer Care Verified Support May 03, 2012 Vodafone India Customer Care's response Hello Vinoth, We would like to inform you that you have been charged as per usage, and hence the balance deduction is valid. Regards, Vodafone Customer Care Verified Support May 07, 2012 Vodafone India Customer Care's response Hello Shyam, Thanks for writing to us. Please send us your number at http://bit.ly/JbiIdr so that we may address your concern better. Regards, Vodafone Customer Care Verified Support Jul 09, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us at http://bit.ly/LIjWyX so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jul 13, 2012 Vodafone India Customer Care's response Hello Dilip, Please share your number with us here http://bit.ly/MluQPW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Aug 18, 2012 Vodafone India Customer Care's response Hello Gayatri, Please be informed that we are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. Verified Support Mar 16, 2013 Vodafone India Customer Care's response Hello Vineet, We have checked and confirm that you have been charged accurately towards the usage done. Hence, the charges are valid. Also, we have sent you an email to your registered email Id addressing the concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 127 Comments | |||
Comments
Vodafone — Charge Monthly rental in Advance without informing me
I am using vodafone services for past 3 years (approx). My phone bill is generated on 24th of every month. I am working in a company in Gurgaon. I marked vodafone a mail from my companies email ID tochange my services to corporate plan (Rs 199 Monthly Rental). They changed my plan on 26th of November 2008. The phone bill was already generated on 24th of November. They charged me the previous monthly rental that I was using before as well as Rs 199 monthly rental (Corporate Plan) for that
month (24th Nov-23rd Dec). They never informed me that I’d have to pay Rs 199 monthly rental and the previous monthly rental both for that month. Its not possible for me to pay this much of amount and I
don’t find I logical if the plan is changed. I spoke to them but they are not ready to remove previous monthly rental.
I changed my vodafone services to corporate plan because I was finding it difficult to pay Rs 1000 (Sometimes more) for a month. Even after changing my plan I've to pay the same amount just because of the mistake done by the company. I think there is no such rule that any company can sell their product or services to any consumer without giving the complete information.
I need your help to solve this problem. Please advise.
person — wrong billing
refer my 10/1/09 &yr reply 12/1/09.not satishfied as i used vcc card accordingly.my local balance cut.by mistake of yr software. rs.180 means about. i have no account in phone.
p l. check yr a/c in which uss local phones bills convert in vcc.a/c.thanks. pl.reply.
Vodaphone is facility is very bad. Because before some days I got Vodafone connection after submit all paper & all documents but number are not activate. After that I call in costumer care but they should be reply me your document are not submit here. Then after I have resubmitted all document but my number are not activate.
So this is not useable.
So this is not useable.
Vodafone failed to raise the bill on my Citibank Card resulting in non-payment of due date. They therefore charged me Rs.100 for late payment charges.
1, They first refused to accept that they were supposed to raise the bill calling me a "cash paid" customer
2. On insisting they check their records they agreed that I was paying by card but since I had done a scheme change I should re-register to activate billing to card. On pointing out that in the month after the scheme change the card had been billed properly, they said
3. You have registered with card and not us so it's a deficiency on the card side.
4. They also refuse to give details of any senior customer service manager
1, They first refused to accept that they were supposed to raise the bill calling me a "cash paid" customer
2. On insisting they check their records they agreed that I was paying by card but since I had done a scheme change I should re-register to activate billing to card. On pointing out that in the month after the scheme change the card had been billed properly, they said
3. You have registered with card and not us so it's a deficiency on the card side.
4. They also refuse to give details of any senior customer service manager
Vodafone — wrong billing of download
i have never downloade anything from my mobile instrument and internet since this tel. number belongs to me. my mobile instrument is samsung guru 100 which has not the facility of even internet. please revert all the wrong charges in my all bills amounting to rs. 15.00 each.ihave requested so many times to your store at sant nagar, n.delhi.vodaphone phone bill — wrong billing by service provider
Dear sirI am shailendra solanki .i am user of vodafone postpaid conection .I had recived bill of 213 Rs month of feb. when i contacted vodafone people, they said my bill amount is 724 Rs .also said if i won't
pay this bill they will disconnect my servises . I request them kindly collect amount as per bill thay denied & shouted on me.one of the employee named as nikita which working in vodaphone ramnagar, nagpur
her behaviour is so rude. right now i do have hard copy of my bill.
kindly look into matter & do needful
thanks
shailendra solanki
[protected]
Nagpur
VODAFONE DELHI — wrong billing
Hi i am neeraj kumar, a customer of Vodafone ( mob no. [protected] ),would like to suggest you not to take VODAFONE services as they are the biggest frauders and i am suffering of this too, they are making wrong bills and if i am doing a call for 5 minutes then they are charging for 15 minutes,
this is the worst exeperience i have ever observed so please look upon my suggestion never take any services from VODAFONE ...
VODAFONE THE BIGGEST CHEATERS OF ALL TIME
THEY ARE BIGGEST FRAUDENTS
EXPERT IN WRONG BILLING
I post a complaint on last sunday regarding sms offers(more than 200 sms) in corporate connection, but no one is repond regarding that, but the customer care executive is saying they will respond the mail with in 24 Hrs, but this is not happening
Vodafone — regarding of wrong downloading charge
In my mobile i have insert hutch sim card & my actual balance was Rs.218.5 aprox, I have downlod a real tone(size 440KB) after downloading my balance is Rs.11.75 aprox, I complaint to hutch by mobile, but one lady from hutch told that u have download java software & other related software, but i have told i hav'nt download such type of thing but she told you have downloaded and it cost is 99 +99 & some extra charges after that she cuts the mobile phone. I am Vodafone customer from Thane, Maharahtra for last 4 to 5 years & my Mobile no is [protected].
I had disconnected my service on Oct 08 as I was going abroad & paid 500Rs to the company to retain my number fro 1 year as per their standard rule.
I cam back & restarted the service from 3rd March 09. All these inactive months the company has charged me & had sent bills to my home.
I visited the Vodafone store @ Manpada – Thane & cleared their misunderstanding & they assured me that no outstanding are balance & fresh billing will be started from 3Rd March onwards.
Still I received the bill of March 09 indicating balance payments for the months when the service was disconnected & they had stopped my incoming & outgoings, which was reconnected after my personal visit to their Manpada store & speaking to Mr. sunny who readjusted the bill of March 09 verbally & I paid the bill before the due date .
Mr. sunny assured me that there is no outstanding balance from my side & hence forth no service will be stopped from this mobile no.
Again I started receiving SMS, emails & voice messages stating overdue of payments & the service will be disconnected for non payments.
I am totally upset with this behavior of the company.
Pls guide me in this matter
Thanks
Anant Bhat
I had disconnected my service on Oct 08 as I was going abroad & paid 500Rs to the company to retain my number fro 1 year as per their standard rule.
I cam back & restarted the service from 3rd March 09. All these inactive months the company has charged me & had sent bills to my home.
I visited the Vodafone store @ Manpada – Thane & cleared their misunderstanding & they assured me that no outstanding are balance & fresh billing will be started from 3Rd March onwards.
Still I received the bill of March 09 indicating balance payments for the months when the service was disconnected & they had stopped my incoming & outgoings, which was reconnected after my personal visit to their Manpada store & speaking to Mr. sunny who readjusted the bill of March 09 verbally & I paid the bill before the due date .
Mr. sunny assured me that there is no outstanding balance from my side & hence forth no service will be stopped from this mobile no.
Again I started receiving SMS, emails & voice messages stating overdue of payments & the service will be disconnected for non payments.
I am totally upset with this behavior of the company.
Pls guide me in this matter
Thanks
Anant Bhat
hi i am navdeep. i bought a postpaid number from vodafone store in CP .vodafone no [protected]
aim card was not activated but was promised to b e activated . no activation was done and i am recieving bills .the number they are saying is working how can be this i have complained by phone and now i am recieving again a bill.they are not listening to me .and telling me to pay money / bill
aim card was not activated but was promised to b e activated . no activation was done and i am recieving bills .the number they are saying is working how can be this i have complained by phone and now i am recieving again a bill.they are not listening to me .and telling me to pay money / bill
hi i am navdeep. i bought a postpaid number from vodafone store in CP .vodafone no [protected]
aim card was not activated but was promised to b e activated . no activation was done and i am recieving bills .the number they are saying is working how can be this i have complained by phone and now i am recieving again a bill.they are not listening to me .and telling me to pay money / bill
aim card was not activated but was promised to b e activated . no activation was done and i am recieving bills .the number they are saying is working how can be this i have complained by phone and now i am recieving again a bill.they are not listening to me .and telling me to pay money / bill
Hi I am using Vodafone postpaid connection in pune... I never saw this type of ridicules service from any other service provider... These people don’t send bill email/mail in time and charges late fee, if we try to call HAPPY TO HELP (111) they say... PLEASE GO TO VODAFONE STORE... What is the use of costumer care?
Vodafone — Non-receipt of admit card
dear Sir,It is to inform you that I have not yet received my adnmit card for the IAS preliminary Exams 2009.
Please kindy inform me how I am supposed to get my admit to appear for the examination.
Vodafone — wrong billing and change of plan without information
i was using vodafone no [protected] for last 11 months, last month suddenly they changed my plan and put excess bill, i have called many times to customr care, they are not ready to provide me mail id of their officials .please solve my problem
vodafone postpaid connections are not correct. they are billing too much. they r adding other charges and they r billing too much cost.
Hello Sir,
I've been pursuing this complaint since January this year. I got Vodafone services temporarily disconnected for my number [protected] thru my wife Shalini Saralaya (Authority Letter was provided).
The above mentioned number is in Safe custody since then. My wife was told that the bill would be calculated on pro-rata basis when she was present in the Seawoods Vodafone Store. I got my bill which reflected an outstanding of Rs. 687 odd. When I contacted customer service on 111 was told that Value-added services like GPRS etc. would not be calculated on pro-rata basis but would be charged on the whole. This was not conveyed to me or my wife in the Vodafone Store at Seawoods when she got the services to the above mentioned number disconnected. As an average customer when am told that the bill would be calculated on pro-rata basis anyone would consider that the whole bill would be calculated in this manner. Am not an employee of Vodafone to understand that Value-Added services are different and are calculated in a different manner. I've all the Request numbers for the complaints I launched (they are not in order). They are[protected], 77268730,[protected],[protected],[protected],[protected],[protected],[protected] and[protected]. I have been paying bills of not less than Rs.[protected] in past when my number was active. So it is not that I cannot pay Rs. 687. I was not told regarding the calculation of Value-Added services. I have received emails from Vodafone stating to initiate legal procedure if I did not pay up the bill. But none of the emails sent have addressed my complaint. Leve alone emails, nobody called from Vodafone to address my complaint as promised. I have been promised a call back in this regard but never got one except for one where the executive from 111 said I have to approach the Vodafone Seawood Store as the complaint was initially launched there. I have wasted enough time and money by calling 111 and travelling to Vodafone Seawoods Store. Why is it difficult for Vodafone to readdress its customer's issues genuinely? Please look into this matter ASAP as I would like to reactivate this number again but of course after this billing issue has been taken care of. This is my last resort in addressing this issue to you. Thanking you.
Warm regards,
Sudhir Saralaya
I've been pursuing this complaint since January this year. I got Vodafone services temporarily disconnected for my number [protected] thru my wife Shalini Saralaya (Authority Letter was provided).
The above mentioned number is in Safe custody since then. My wife was told that the bill would be calculated on pro-rata basis when she was present in the Seawoods Vodafone Store. I got my bill which reflected an outstanding of Rs. 687 odd. When I contacted customer service on 111 was told that Value-added services like GPRS etc. would not be calculated on pro-rata basis but would be charged on the whole. This was not conveyed to me or my wife in the Vodafone Store at Seawoods when she got the services to the above mentioned number disconnected. As an average customer when am told that the bill would be calculated on pro-rata basis anyone would consider that the whole bill would be calculated in this manner. Am not an employee of Vodafone to understand that Value-Added services are different and are calculated in a different manner. I've all the Request numbers for the complaints I launched (they are not in order). They are[protected], 77268730,[protected],[protected],[protected],[protected],[protected],[protected] and[protected]. I have been paying bills of not less than Rs.[protected] in past when my number was active. So it is not that I cannot pay Rs. 687. I was not told regarding the calculation of Value-Added services. I have received emails from Vodafone stating to initiate legal procedure if I did not pay up the bill. But none of the emails sent have addressed my complaint. Leve alone emails, nobody called from Vodafone to address my complaint as promised. I have been promised a call back in this regard but never got one except for one where the executive from 111 said I have to approach the Vodafone Seawood Store as the complaint was initially launched there. I have wasted enough time and money by calling 111 and travelling to Vodafone Seawoods Store. Why is it difficult for Vodafone to readdress its customer's issues genuinely? Please look into this matter ASAP as I would like to reactivate this number again but of course after this billing issue has been taken care of. This is my last resort in addressing this issue to you. Thanking you.
Warm regards,
Sudhir Saralaya
i want watch my post paid bills
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