[Resolved] Vodafone — Wrong Billing | |||
Dear Sir, From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me. This is final reminder and request kindly look into the matter and do the needful. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Thursday, March 07, 2013 5:32 PM To: 'nodal.[protected]@vodafone.com' Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Importance: High Dear Sir, I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done. And also astonished I got such vague mails from Nodal Center of Vodafone. My email ids are – [protected]@yahoo.co.in (Personal) [protected]@shivalikprints.com (Official) Anything else you want to know from my side. Regards, Vineet From: NodalDEL [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, March 07, 2013 5:17 PM To: [protected]@shivalikprints.com Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Dear Mr. Goel, Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Kunal Saxena Vodafone Care Contact numbers Vodafone Care : 111 or +91- [protected] Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected]/[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@shivalikprints.com Sent: 05-Mar-2013 14:24:42 To: Gunjan.[protected]@vodafone.com Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] You people donbo port my number with subscriber who is genuine and listen to customer. I will help myself to return my hard earned money. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 2:10 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] The plan details are mentioned in my mail below Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Let me know my current plan Calling bg. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:56 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Pls speak to manoj on plan offerings Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances. Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:46 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Manoj Pls share the details with your user for biz plan Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] No. Check local 1000 min inclusive of CUG calling. CUG is free and after that I can avail 1000btion. I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:39 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Its mentioned that as per the plan activated on your no, correct calculation is done Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi Gunjan, I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong. Kindly provide me simple excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Monday, March 04, 2013 10:09 AM To: Vineet Goyal Cc: [protected]@shivalikprints.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi, [protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal. Customer is getting the discount in bill for the same. cid:image001.[protected]@01CE1731.BA83F6D0 cid:image002.[protected]@01CE1731.BA83F6D0 Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: 28 February 2013 17:31 To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com Subject: WRONG BILLING - SECOND TIME ON[protected] Importance: High Hi Gunjan, Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group. Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check Bills again n again and write to you to rectify the same. The same was also happened on 26/11/2012 which was rectified later. Kindly look in the matter personally and do the needful. An urgent reply would be highly appreciated. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:28 PM To: 'Manoj' Subject: RE: confirmation of roaming charge Importance: High Thnx Singla jee. Regards, Vineet From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:02 PM To: 'Vineet Goyal' Subject: FW: confirmation of roaming charge From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com] Sent: Tuesday, September 18, 2012 10:49 AM To: Manoj; Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL) Subject: RE: confirmation of roaming charge Roaming Incoming 1 Outgoing 1 STD 1 From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Saturday, September 15, 2012 3:41 PM To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com' Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com' Subject: confirmation of roaming charge Dear Shruti, We want confirm to you that what is the charge of roaming incoming & outgoing on this plan. Plan name is 335 Bliz Plan. Rental 335 Local Call rates Local CUG Local V2V 0.30 Local To Other Mobiles 0.30 Local To Landlines 0.50 STD Std V2V 0.50 Std To Other Mobiles 0.50 Std To Landlines 0.50 SMS Local 0.50 National 0.50 International 5.00 National International 0.60 0.80 Freebies in the plan 300 Local +National SMS Free Free Minutes Local + Std-Set 1 1000 min Local +1000 min STD calls Regards Manoj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Deepak, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xOmHKg we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Apr 19, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the charges towards internet usage are valid, and hence, we are unable to process a reversal for the same. Regards, Vodafone Customer Care Verified Support Apr 20, 2012 Vodafone India Customer Care's response Hello Sharad, We regret any inconvenience caused. Please note that we've sent you an email regarding the matter. Regards, Vodafone Customer Care Verified Support May 03, 2012 Vodafone India Customer Care's response Hello Vinoth, We would like to inform you that you have been charged as per usage, and hence the balance deduction is valid. Regards, Vodafone Customer Care Verified Support May 07, 2012 Vodafone India Customer Care's response Hello Shyam, Thanks for writing to us. Please send us your number at http://bit.ly/JbiIdr so that we may address your concern better. Regards, Vodafone Customer Care Verified Support Jul 09, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us at http://bit.ly/LIjWyX so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jul 13, 2012 Vodafone India Customer Care's response Hello Dilip, Please share your number with us here http://bit.ly/MluQPW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Aug 18, 2012 Vodafone India Customer Care's response Hello Gayatri, Please be informed that we are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. Verified Support Mar 16, 2013 Vodafone India Customer Care's response Hello Vineet, We have checked and confirm that you have been charged accurately towards the usage done. Hence, the charges are valid. Also, we have sent you an email to your registered email Id addressing the concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 127 Comments | |||
Comments
Vodafone — delay charghes
Dear Sir,This time I had received my mobile bill with additional 100 Rupees delay payment charges for month of July.
Pls be informed that In month of July I have not received any phone bill till last date of bill deposit cycle. I have launched several complained about this to your costumer care number111. At last I have activated my on line bill facility and download my bill and deposited same on 28th July 2009.
How can you people charged me delay payment, when you did not provide any bill to deposit, Pls check your courier record.
I once again request you to not robbed innocent people of India in day light. FYI, I had spoke all this to your costumer care on last friday but not got any response.
Pls rever back as earliest as I have to deposit this month amended bill before 24th August 2009.
Thanks n Regards
Samir Agrawal
+91-[protected]
I have vodafone post paid number and i am not happy with the billing procedure i have asked to customer care that i have changed my address and please send me bills but still i am not able to find my bills, 2nd concern is i got bill for 704 rs which is not correct i have complaint but i have not received any assurance from your end is this customer service ? you charged me wrong charges and unused services. Please correct my bill and send me ASAP otherwise i am not gonna to pay my bill with wrong charges. My Contact Number- [protected] // my new address RZ-14/28 shankar park sagar pur as my previous landlord has sold his house so i have to change my residence...
Vodafone — wrong billing details
Dear sir,My Vodafone No. is [protected].You have sent me other person's bill with my bill attached i.e. [protected].You also didn't subtracted the plan which we have taken.Please i request you to give correct bill and the person should get his bill from your company.
Your Consumer
[protected]
Vodafone — WRONG BILLING FROM VODAFONE
SirI am Pramod from kerala Let me share my experience with a vodafone postpaid conenction. [protected] I heard many vodafone billing issues from my friends circle. Unfortunately their sales person Mr Godwin convinced me that no such issues will creep. . I am using it for last 4 months, from the first bill itself they started wrong billing. I contacted them and they adjusted the amount. I feel these guys are very cunning. From first bill after wards they stopped the practice of sending detailed bill to my residence. I got used with myvodafone and strated checking my bills carefully. I have two post paid connections . There will be issues on all bills . Some issues were rectified and some others are ignored. Now I got forth month bill (online) I was really surprised to know that i have downloaded 2 games costing 99 each.
i contacted their customer support but answers were not satisfactory. they asked me to mail the issue. And deactivate GPRS facility. I feel really pity on the ultimate solution Vodafone customer care. Is this the only expertise solution they can provide?? let me tell short i am not ready to pay wrong bills generated. . Such a wrong practice from a reputed company will create a huge dent in the reputation they build over last several years.
I contacted nodal officers of Vodafone and Vodafone executives several times. They are always assuring a solution on very next day. Nothing will happen. Finally I will be forced to terminate the connection. Any help in this matter will be highly appreciated. I would like a response from their side as soon as possible, before I take it further with my lawyers and media.
I suggest our government should make necessary laws to regulate these unethical business companies.
rgds
Pramod
VODAFONE IS PROVIDING WORST SERVICE. I HAVE WRITTEN N NO MAILS TO THE NODAL OFFICER BUT EVERYTIME I RECEIVED A VAGUE RESPONSE.
I WISH TO FILE A CASE AGAINST THE COMPANY FOR SUCH A TREATMENT.
Ma’am the number ([protected]) got activated on 28/10/2009 after several reminder calls were given to your team.
Please be apprised that as per the appended mail, the docs were submitted on 22nd October 2009 and as per the confirmation received from your team i.e. National Account Manager (Mr. Oberoi) & your DSA (Mr. Bhupesh) that the numbers will be activated within 24-48 working hours. As per the calendar it took more than 4 days.
Kindly note that I visited to your Vodafone store (Rajouri Garden) on 31st October 2009 and I made this thing very clear to Miss Megha (Vodafone Executive) that due to delay from Vodafone in activating the number, I won’t pay any extra charge for the calls made to number [protected] from the number [protected] as they come under corporate plan.
The reference provided by your executive will be provided in next email
I WISH TO FILE A CASE AGAINST THE COMPANY FOR SUCH A TREATMENT.
Ma’am the number ([protected]) got activated on 28/10/2009 after several reminder calls were given to your team.
Please be apprised that as per the appended mail, the docs were submitted on 22nd October 2009 and as per the confirmation received from your team i.e. National Account Manager (Mr. Oberoi) & your DSA (Mr. Bhupesh) that the numbers will be activated within 24-48 working hours. As per the calendar it took more than 4 days.
Kindly note that I visited to your Vodafone store (Rajouri Garden) on 31st October 2009 and I made this thing very clear to Miss Megha (Vodafone Executive) that due to delay from Vodafone in activating the number, I won’t pay any extra charge for the calls made to number [protected] from the number [protected] as they come under corporate plan.
The reference provided by your executive will be provided in next email
sir/madam,
i booster up to my number as booster 63.
but after called up the calls i got more miscalculate amount taken message(balance message).
i suffered by your wrong service.
and i could not contact to customer care(111) in english conversation. the hindi recording only i got.
i dont know hindi. then how can i contact u.
so solve my problem as earliest.
i booster up to my number as booster 63.
but after called up the calls i got more miscalculate amount taken message(balance message).
i suffered by your wrong service.
and i could not contact to customer care(111) in english conversation. the hindi recording only i got.
i dont know hindi. then how can i contact u.
so solve my problem as earliest.
Vodafone — number activated with wrong ID
Dear Sir/Madam,I have join with vodafone first time & got activated my number [protected] arount 15 days back in faridabad.but very sorry to tell vodafone that this number is not activated with my ID which I have summited with dealer.because i am receiving some SMS from ICICI bank card division (raman raju) ` s bank statement on my phone.please look into this matter I think it is very serious.
hi! i want to know my bill for november 2009.
Bill No. –[protected] dated 15.05.2009
Relationship No. – 1.20474684
Vodafone No. –[protected]
I am in receipt of the above bill and shocked to note the charges of Rs. 2115.09.
While going through the usage charges it was further shocking to note that there is a charge of Rs. 90.10 for Vodafone Live and Downloads of Rs.1690.00 which was not at all used by me. The phone is with advance rental and used only for making emergency calls when my other number [protected] is either busy or not working for any reason. Most of the calls are made only from [protected] only and monthly average bill of [protected] is Rs. 150 to Rs. 200 only. At any point of time I have never requested nor applied for internet facilities on my phone for which the charges have been made in my bill.
In view of the above fact it is requested to revise the bill accordingly and send a revised bill immediately so that the payment can be made on due date i.e. 02.06.2009.
Kindly acknowledge and confirm per return.
Thanks & Regards,
Kamal Khemka
Relationship No. – 1.20474684
Vodafone No. –[protected]
I am in receipt of the above bill and shocked to note the charges of Rs. 2115.09.
While going through the usage charges it was further shocking to note that there is a charge of Rs. 90.10 for Vodafone Live and Downloads of Rs.1690.00 which was not at all used by me. The phone is with advance rental and used only for making emergency calls when my other number [protected] is either busy or not working for any reason. Most of the calls are made only from [protected] only and monthly average bill of [protected] is Rs. 150 to Rs. 200 only. At any point of time I have never requested nor applied for internet facilities on my phone for which the charges have been made in my bill.
In view of the above fact it is requested to revise the bill accordingly and send a revised bill immediately so that the payment can be made on due date i.e. 02.06.2009.
Kindly acknowledge and confirm per return.
Thanks & Regards,
Kamal Khemka
Vodafone — against wrong bill
HiMy name is Gurpreet Singh. I am using vodafone postpaid connection from last 5 years. The bill of Nov,2009 is Rs.1613/- but my uses is always Rs. 300-500. the SMS charges is Rs.1832. but the free sms is 1000. I registered my complaint at your Customer Care and Vodafone showroom at Bathinda. The COmplaint No. is [protected].I visit the Vodafone Showroom at Bathinda many times but they dont give me any response about this The payment due date is 23.12.09.
I want to check the SMS detail and Call details so kindly provide the Bill detail on my Email ID i.e. [protected]@yahoo.co.in.
Please rectify the Bill & Sent to me as early as possible so i can pay this bill otherwise i dont pay this bill. & my Credit limit is Rs.5000/- So dont disconnect my Connection. OTHERWISE......................
Hi
My name is Mandeep Sharma. I know the Gurpreet Singh The bill is wrong so rectify the bill as early as possible.and sent to the gurpreet Email ID.
with regards
Mandeep Sharma
-
My name is Mandeep Sharma. I know the Gurpreet Singh The bill is wrong so rectify the bill as early as possible.and sent to the gurpreet Email ID.
with regards
Mandeep Sharma
-
My MOBILE NO.:[protected] is a postpaid connection was under the scheme of rs.700 for 3 years.They themselves changed the scheme and sent a confirmation message that they have changed the scheme for 325 per month.on being talked to the customer care,the same night the customer care ignored the request of changing it back to the original scheme.. on several request,even to the vodafone shops at lajpat nagar-2,new delhi, no further steps have been taken by the vodafone company..they kept increasing the bill,first stooed the outgoing and now incoming too..still on request they are not ready to listen us..its my heartly request to take action against the company.
Thanking You,
Mrs. Kiran bala
Thanking You,
Mrs. Kiran bala
Vodafone — Fed Up of my phone bills which I had already CLOSED 4 month BACK
Hi,I have been using vodafone postpaid no ([protected]) from last more than three years also had one add on no([protected]) on it.
My brother was using this add on number.
In the month of Sep 09, my brother left india and i requested customer care of vodafone to CLOSE by both nos. on permanent basis as my borther is not in india now and I have a new vodafone post paid no. ([protected]) for myself.
Desipte beging repetivetive request calls you guys didnt close my connection. And I was paying my basic rental for my no ([protected]) till dec-09.
In Jan, I used to get some legal notice from a advisor consultant of vodafone name Mr.Ram regarding the outstanding of my my add on no ([protected]).they came to my office and I given them cheque of total outsatnding amount which was around of Rs 4200.
They assured me that both of my nos.([protected] and [protected]) will be CLOSED now and i would not receive any call or bill related to these two nos.
BUT after this also i am continously geting calls from customer center related to the basic rental bill of my previous no [protected], which i am not using since october-09 and also given written application to close it.
and above this, today I received the bill for the month of Jan-10 for my add on no [protected], which also i had already closed.
I want to know, whats the status of my these nos. are they still active and if they are then why it is like, when I already given written application to CLOSE these nos.
I dont have enough time to receive calls from customer care and describe them whole secne of this every day, then they assure me that they will get back to me but it never happens. They call back next day but with blank previous record and ask me same things again and again.
I am really fed up of this.
Kindly look into this matter and get back to me ASAP.
Vodafone — Incorrect communication
My Outgoing had been barred as there was some mismatch in the address mentioned on the documents and the form submitted (which Ideally should have been verified at the vodafone galery).I submiited the documents again and it was mentioned that the services would be activated in 2hrs. and even after 3 hours the service is not activated. when I called the customer care they said that the service is activated but they were not ready to give me a confirmation SMS of the same. which ideally I should get, since they communicate with their customers thru SMS.
I talked with the supervisor Mr. Vikrant and he said the services were activated and I will have to switch off the phone and start it again to start the service. I tried It. I even changed my SIM in another phone. but it did not work. I tried calling him again but Mr. Vikrant is not willing to get on the call, he provided excuses saying he is another call. one of my calls was ended without any confirmation.
If you cannot take care of the customer. you do not call it customer care.
Thanks
Sandeep
Vodafone — not receiving bill,improper service & worst customer service after communicating with nodal officer
I have not recieved the bill for mont of march & after communicating with customer service & nodal officer I am asked to pay the bill without recieving the bill and i am also bear for the mistakes done by there dsa as the reply from vodafone customer service is to contact the dsa.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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my mobile no is [protected] i activated vodafone live in my head set .vodafone send web push sms on my no on daily basis if we open them it is writen that if you want to download for 1 hr free you have to pay 99 rs for that i never cliked on the pay option and they charged me about 817 rs for download charges for thies push sms which they are sending .and no incoming sms is chargeble.
i called vodafone care also for this they told me visit vodafone stor i visted vodafone store in ropar (punjab) and they told me that you opend that sms due to that only this charges is lived on you bill . when i not used the service how they can bill me and it is wrong practice from vodafone side. and no reversal is possible .this charges are billed in my current month bill which is payable by 26 aug 2009 plz look into the matter and do the needful .
Deepak sharma