[Resolved] Vodafone — Wrong Billing | |||
Dear Sir, From 5TH of March I am trying to coordinate with you but you people didn’t want to listen me. This is final reminder and request kindly look into the matter and do the needful. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Thursday, March 07, 2013 5:32 PM To: 'nodal.[protected]@vodafone.com' Subject: RE: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Importance: High Dear Sir, I didn’t get any call from this number. I got the call from all number but didn’t receive any call from your side. I am using Vodafone services; you have to recheck how the same can be done. And also astonished I got such vague mails from Nodal Center of Vodafone. My email ids are – [protected]@yahoo.co.in (Personal) [protected]@shivalikprints.com (Official) Anything else you want to know from my side. Regards, Vineet From: NodalDEL [mailto:nodal.[protected]@vodafone.com] Sent: Thursday, March 07, 2013 5:17 PM To: [protected]@shivalikprints.com Subject: Re: RE: WRONG BILLING - SECOND TIME ON [protected] [REF:[protected]] Dear Mr. Goel, Thank you for your email dated 05/03/13 regarding the balance deduction on your mobile number [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that we tried contacting you on numbers [protected] & [protected] on 07/03/13 at 05:18 pm by number[protected] however were unable to contact you we would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS EMAIL<space>email Id to 111. Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can we can address your query. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Kunal Saxena Vodafone Care Contact numbers Vodafone Care : 111 or +91- [protected] Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected]/[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@shivalikprints.com Sent: 05-Mar-2013 14:24:42 To: Gunjan.[protected]@vodafone.com Cc: [protected]@shivalikprints.com; Corporatecare.[protected]@vodafone.com; Nodal.[protected]@vodafone.com; Appellate.[protected]@vodafone.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] You people donbo port my number with subscriber who is genuine and listen to customer. I will help myself to return my hard earned money. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 2:10 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] The plan details are mentioned in my mail below Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 02:03 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Let me know my current plan Calling bg. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:56 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com'; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Pls speak to manoj on plan offerings Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:54 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com>; CORPORATECAREDEL (DEL-NE), Vodafone India; Nodal Upw (UPW-NE), Vodafone India; Appellate Upw (UPW-NE), Vodafone India Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Adding Vodafone Corporate Care/Nodal Officer/Appellate Authority for an early action on my grievances. Every time we are giving fake commitments and we have to chase up with Vodafone team either to correct services or to correct bills. This is routine practice. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:46 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Manoj Pls share the details with your user for biz plan Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 01:44 PM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] No. Check local 1000 min inclusive of CUG calling. CUG is free and after that I can avail 1000btion. I am confused for my current plans; kindly confirm my latest plan details (calling + black berry). IF possible make it in an excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Tuesday, March 05, 2013 1:39 PM To: '[protected]@shivalikprints.com' Cc: '[protected]@shivalikprints.com' Subject: Re: WRONG BILLING - SECOND TIME ON[protected] Its mentioned that as per the plan activated on your no, correct calculation is done Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Tuesday, March 05, 2013 11:32 AM India Standard Time To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com <[protected]@shivalikprints.com> Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi Gunjan, I am not clear on the below technical language of Vodafone and moreover as per provided details the billing are still wrong. Kindly provide me simple excel format. Regards, Vineet From: Gunjan Juneja (DEL) [mailto:Gunjan.[protected]@vodafone.com] Sent: Monday, March 04, 2013 10:09 AM To: Vineet Goyal Cc: [protected]@shivalikprints.com Subject: RE: WRONG BILLING - SECOND TIME ON[protected] Hi, [protected] :- Vodafone Biz Plan is running and below mentioned benefits is available in current plan as per deal. Customer is getting the discount in bill for the same. cid:image001.[protected]@01CE1731.BA83F6D0 cid:image002.[protected]@01CE1731.BA83F6D0 Regards Gunjan Juneja From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: 28 February 2013 17:31 To: Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com Subject: WRONG BILLING - SECOND TIME ON[protected] Importance: High Hi Gunjan, Kindly find the attached pdf of my current bill which is generated wrongly IInd time. The bill is not in accordance with the plan which you was planned and suggested for Shivalik Group. Every time why you was giving wrong commitments and influence us; the same cannot be repeated in future again. This time I need compensation for wrong billing why we have to check Bills again n again and write to you to rectify the same. The same was also happened on 26/11/2012 which was rectified later. Kindly look in the matter personally and do the needful. An urgent reply would be highly appreciated. Regards, Vineet From: Vineet Goyal [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:28 PM To: 'Manoj' Subject: RE: confirmation of roaming charge Importance: High Thnx Singla jee. Regards, Vineet From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Wednesday, February 27, 2013 3:02 PM To: 'Vineet Goyal' Subject: FW: confirmation of roaming charge From: Shruti Dua (DEL) [mailto:Shruti.[protected]@vodafone.com] Sent: Tuesday, September 18, 2012 10:49 AM To: Manoj; Gunjan Juneja (DEL) Cc: [protected]@shivalikprints.com; Karan Rawat (DEL); Amit Rana (DEL) Subject: RE: confirmation of roaming charge Roaming Incoming 1 Outgoing 1 STD 1 From: Manoj [mailto:[protected]@shivalikprints.com] Sent: Saturday, September 15, 2012 3:41 PM To: 'shruti.[protected]@vodafone.com'; 'harman.[protected]@vodafone.com' Cc: '[protected]@shivalikprints.com'; 'KARAN RAWAT'; 'Amit.[protected]@vodafone.com'; 'gunjan.[protected]@vodafone.com' Subject: confirmation of roaming charge Dear Shruti, We want confirm to you that what is the charge of roaming incoming & outgoing on this plan. Plan name is 335 Bliz Plan. Rental 335 Local Call rates Local CUG Local V2V 0.30 Local To Other Mobiles 0.30 Local To Landlines 0.50 STD Std V2V 0.50 Std To Other Mobiles 0.50 Std To Landlines 0.50 SMS Local 0.50 National 0.50 International 5.00 National International 0.60 0.80 Freebies in the plan 300 Local +National SMS Free Free Minutes Local + Std-Set 1 1000 min Local +1000 min STD calls Regards Manoj This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you. Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 06, 2012 Vodafone India Customer Care's response Hello Deepak, Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at http://bit.ly/xOmHKg we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198. Regards, Vodafone Customer Care Verified Support Apr 19, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the charges towards internet usage are valid, and hence, we are unable to process a reversal for the same. Regards, Vodafone Customer Care Verified Support Apr 20, 2012 Vodafone India Customer Care's response Hello Sharad, We regret any inconvenience caused. Please note that we've sent you an email regarding the matter. Regards, Vodafone Customer Care Verified Support May 03, 2012 Vodafone India Customer Care's response Hello Vinoth, We would like to inform you that you have been charged as per usage, and hence the balance deduction is valid. Regards, Vodafone Customer Care Verified Support May 07, 2012 Vodafone India Customer Care's response Hello Shyam, Thanks for writing to us. Please send us your number at http://bit.ly/JbiIdr so that we may address your concern better. Regards, Vodafone Customer Care Verified Support Jul 09, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Please share your contact number with us at http://bit.ly/LIjWyX so that we can assist you further. Regards, Vodafone Customer Care. Verified Support Jul 13, 2012 Vodafone India Customer Care's response Hello Dilip, Please share your number with us here http://bit.ly/MluQPW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Aug 18, 2012 Vodafone India Customer Care's response Hello Gayatri, Please be informed that we are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. Verified Support Mar 16, 2013 Vodafone India Customer Care's response Hello Vineet, We have checked and confirm that you have been charged accurately towards the usage done. Hence, the charges are valid. Also, we have sent you an email to your registered email Id addressing the concern. Please check the same. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 127 Comments | |||
Comments
CHANGED MY PLANE WITH INFORMING ME
Vodafone — overcharged n helpline person talks very rudely
i hav been over charged 4 VL99, I HAD MSGD act vl99 frm my mobil only 1ce bt i hav been charged 2 times, n wit dis pblm wn i cald ur helpline da persn talkd vry roughly rudely n he told me he wil beat me in frnt of my children n wife n now m vry much afraid so i want his biodata so dat i can cal him at my plce n say sory, m so much afraid ke nw m thinkng of doing a police complain.i m a Malkani n u can chek frm how many years v r wit vodafone bt in 12 years dis has been 1st time ke some1 talkd dis way nw u plz do smethng n reply me at my at [protected]@yahoo.com or reply me via sms bt plz do fast cz if i hav 2 do a police complan i cn do 2day itslfVodafone — wrong bill make
dear sir/mamyour vodafone in totally frod company due to our 12th reminder.
our mobile no [protected]/[protected] but our bill make is totally wrong.
so i say to last chance pls. make another bill is currect. then i pay to
your vodafone bill any way i do not pay any amount.our mailing proof is our hand
5th reminder latter write to you.due to today(30.04.2010) our phone outgoing calls closed.
main problem is std charses . my plan std charges .50 paise but ypu hav charses 2.40 paise.
and our outgoing and incomming call total close so our bussiness in totally close .
so i requet to you our per day loss 10000/- so kindly pay to me and acctivate my number.
ten days running the mobile close position so tatally amount is RS 100000/-claim give me
mohan kumar jha
+91 [protected]
Vodafone — cutting price without communication
Sir,I try to communicate one of my relative at this no. [protected] through my no [protected] but without communicating with each other they have deducted Rs.3 from my mobile and Rs. 3 from relatives mobile.
how and why this can happen ???
please help me to solve the issues.
Vodafone — wrong billing procedure for post paid
I am P. Sudarsan, from Porur, Chennai.I had used Vodafone postpaid for 3 months. During my usage I was disconnected from service for exceeding the credit limit of 1000 rs. But this was due to their procedure of discounting the add-ons at the end of the month.
Therefore, I had to pay 1000 rs in advance to use services. Then the next month I chose to discontinue their service . But my roaming messages when I was in TN circle were billed at one rupee per sms because they say that the previous month's roaming details gets carried on to the next month.
DESPITE HAVING AN ADD-ON FOR THE PARTICULAR MONTH, THEY BILL MY SMS AT 1 RE, BECAUSE I CHOSE TO DISCONTINUE THE FOLLOWING MONTH.
Is it the customer's fault that they get details of roaming the following month only.
The worst experience was when an executive is justifying this problem as normal.
I have lost somewhere close to 300 rs due to this, and the balance amount of 50 rs is yet to be received.
Hopefully, this forum helps reduce such malpractices.
My number [protected]
My last bill wrong billing
included sms charge- i activate for booster pack but no activate kotivakkam barch - ( one employee)
i complent for 8 times ... no solve the problems
pls
New bill send me
you solve the problem you send for conformation
my e mail id --- [protected]@yahoo.co.in
My last bill wrong billing
included sms charge- i activate for booster pack but no activate kotivakkam barch - ( one employee)
i complent for 8 times ... no solve the problems
pls
New bill send me
you solve the problem you send for conformation
my e mail id --- [protected]@yahoo.co.in
mahender — wrong mobile billing
Dear sir,I have been using airtel mobile post paid services for the past 7 to 8 years and remitting the dues in time without fail. I have never made any ISD calls in my call history. Duirng May, 2010 i have seen couple of ISD calls made to destinations like South Africa, Zimbabwe and other Europian countries for worth Rs.8, 400. When i have noticed the irrational charges communicated to me by airtel by SMS i have immediately contacted the Customer Service Dept to look into the problem and rectify immediately. On various occassions, i have spoken to CSD and intimated about the descrepency taking place with my mobile however, the CSD did not hear to my complaint and allowed the descrepency to coninue for rest of the month without any corrective action and now insisting me to pay for the calls which i have never made from my mobile. SIr, i request you, to kindly allow me to hear the correspondece made in those calls to find out who have made those call actually, by hacking into my mobile number and give me relief from this mental torture and agony.
regards
Mahender. Racharla
HI I AM NITIN SHARMA.USING VODAFONE POSTPAID CONNECTION No.([protected]) FROM LAST MORE THAN 3 YEARS.1ST I AM NOT RECIEVING THE MY BILLING STATEMENT FROM LAST 6 MONTHS 2nd MY USAGE OF LAST MONTH WAS NOT MORE THAN Rs.2000 BUT WHEN I RECIEVE THE CALL FROM CUSTOMER CARE THEY SAID YOUR THIS MONTH BILL IS Rs.4587 AND I HAVE TO PAY THIS AMOUNT TILL 24th NOV'2010.SO PLEASE RESOLVE THIS PROBLEM AS SOON AS POSSIBLE ELSE I'LL TAKE ANY LEAGAL ACTIONC AGAINST VODAFODE. REASON FOR DOING THIS IM NOT SATISFY WITH THE RESPONCE AND SERVICES.I WANT TO DISCONTINUE MY SERVICES WITH VODAFONE.DO THE NEEDFUL ON PRIORITY.
Post Paid — Wrong billing address
Dear SirThis is for your kind attention that I have received a bill of a/c no .[protected] dated [protected] of connection no [protected] in the name of CHUNNI LAL ,but no one resides of the above mentioned on the address mentioned on the bill.
It means CHUNNI LAL has given wrong address and concerned office without verifying the address activated the number and send the bill at the address given by CHUNNI LAL
So it is requested that either you take the necessary action otherwise I will file a complaint against your office legally .
Thanks
RAJEEV MATHUR
327 PATEL NAAGAR
NEW MANDI
MUZAFFARNAGAR
[protected]
I give correspondence with VODAFONE regarding wrong billing, which is self explanatory.
RE: Vodafone mobile number [protected] = reply
15:27PM
Reply ▼
Mahendra Jasani
To vodafone mumbai, vodafone corp. assist., [protected]@vodafone.in
This message is too wide to fit your screen. Show full message
Dear Sir:
Thanx for your reply for crediting Rs.50/- itemised bill charges in next bill.
I have talked to Mr. Rahul and he is unable to connect to Rupali Dhumal. He explained that after safe custody by default my GPRS Activated and charged rs.11.90. I have already deactivated GPRS before safe custody and if by default my GPRS activated I am not responsible for charges of Rs.11.90, which please note.
Thanking you,
Yours faithfully,
Mahendrakumar Jasani
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 18 Jan 2011 11:01:55 +0530
Subject: Vodafone mobile number [protected] = reply
Dear Mr. Jasani,
Thank you for your email dated, 14/01/11 regarding the Vodafone mobile number [protected].
Mr. Jasani, we confirm the credit of Rs. 50 towards the Itemised bill for the bill dated 04/01/11 will feature in your bill dated 04/02/11.
We also confirm the Itemised bill service has been deactivated for the above mentioned Vodafone mobile number.
We also wish to inform you the charges of Rs.11.90 in your bill dated 04/01/11 is towards the Vodafone live usage and the same is accurate.
We confirm the Vodafone live service has been deactivated.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Rupali Dhumal
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From: Mahendra Jasani [mailto:[protected]@hotmail.com]
Sent: Friday, January 14, 2011 2:34 PM
To: Vodafonecare Mum (MUM); Corporate Assist (MUM-NE); [protected]@vodafone.in
Subject: Vodafone mobile number [protected] = reply
Dear Sir:
With reference to your letter, you have not mentioned that in next bill you are reverse the entry of Itemized bill. In conversion you clarified that in next bill Rs.50/- credited to my account or you correct bill. Please clarify. Also you have not mentioned about GPRS charges you have charged to me also cancelled and credit to my account. Please clarify.
Thanx
Jasani Mahendrakumar
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Thu, 13 Jan 2011 17:55:57 +0530
Subject: Vodafone mobile number [protected]
Dear Mr. Jasani,
Thank you for your email dated 11/01/11, regarding your Vodafone Mobile number [protected].
Further to our conversation, we have clarified your query regarding Itemized billing for the above mentioned number.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.
Happy to help,
Sujana Kanal
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From: Mahendra Jasani [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 11, 2011 5:47 PM
To: Vodafonecare Mum (MUM); Corporate Assist (MUM-NE); [protected]@vodafone.in
Subject: Vodafone mobile number [protected]
Dear Sir:
KIND ATTEN: MR. CALVIN D'SOUZA
Withing a week this is mistake again and without my request send me itemised bill and charge for the itemised bill @ Rs.50/-, so I request customer care and he take my request and said that in next bill credit the Rs.50/-; but I will deduct Rs.50/- from your bill and paid balance amount. Please now dont carry forward balance amount and waive the same in current bill. Thanx
Please note that 4th Feb. bill I dont want itemised bill / caller tune.
Thanx
Yours faithfully,
MAHENDRAKUMAR JASANI
N.B. : i GOT 5 AUTO REPLY BUT NOT RECEIVED ANY REPLY FROM YOUR SIDE. PLEASE REPLY IMMEDIATELY.
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 4 Jan 2011 17:15:15 +0530
Subject: Vodafone mobile number [protected]
Dear Mr. Jasani,
Thank you for your email dated 03/01/11, regarding Caller Tune for Vodafone mobile number [protected].
We wish to inform you that as in safe custody all services are temporary deactivated, Caller Tune is not chargeable.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Wish you and your family a very happy new year.
Happy to help,
Sanobar Bilgarami
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
RE: Vodafone mobile number [protected] = reply
15:27PM
Reply ▼
Mahendra Jasani
To vodafone mumbai, vodafone corp. assist., [protected]@vodafone.in
This message is too wide to fit your screen. Show full message
Dear Sir:
Thanx for your reply for crediting Rs.50/- itemised bill charges in next bill.
I have talked to Mr. Rahul and he is unable to connect to Rupali Dhumal. He explained that after safe custody by default my GPRS Activated and charged rs.11.90. I have already deactivated GPRS before safe custody and if by default my GPRS activated I am not responsible for charges of Rs.11.90, which please note.
Thanking you,
Yours faithfully,
Mahendrakumar Jasani
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 18 Jan 2011 11:01:55 +0530
Subject: Vodafone mobile number [protected] = reply
Dear Mr. Jasani,
Thank you for your email dated, 14/01/11 regarding the Vodafone mobile number [protected].
Mr. Jasani, we confirm the credit of Rs. 50 towards the Itemised bill for the bill dated 04/01/11 will feature in your bill dated 04/02/11.
We also confirm the Itemised bill service has been deactivated for the above mentioned Vodafone mobile number.
We also wish to inform you the charges of Rs.11.90 in your bill dated 04/01/11 is towards the Vodafone live usage and the same is accurate.
We confirm the Vodafone live service has been deactivated.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Rupali Dhumal
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From: Mahendra Jasani [mailto:[protected]@hotmail.com]
Sent: Friday, January 14, 2011 2:34 PM
To: Vodafonecare Mum (MUM); Corporate Assist (MUM-NE); [protected]@vodafone.in
Subject: Vodafone mobile number [protected] = reply
Dear Sir:
With reference to your letter, you have not mentioned that in next bill you are reverse the entry of Itemized bill. In conversion you clarified that in next bill Rs.50/- credited to my account or you correct bill. Please clarify. Also you have not mentioned about GPRS charges you have charged to me also cancelled and credit to my account. Please clarify.
Thanx
Jasani Mahendrakumar
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Thu, 13 Jan 2011 17:55:57 +0530
Subject: Vodafone mobile number [protected]
Dear Mr. Jasani,
Thank you for your email dated 11/01/11, regarding your Vodafone Mobile number [protected].
Further to our conversation, we have clarified your query regarding Itemized billing for the above mentioned number.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.
Happy to help,
Sujana Kanal
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From: Mahendra Jasani [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 11, 2011 5:47 PM
To: Vodafonecare Mum (MUM); Corporate Assist (MUM-NE); [protected]@vodafone.in
Subject: Vodafone mobile number [protected]
Dear Sir:
KIND ATTEN: MR. CALVIN D'SOUZA
Withing a week this is mistake again and without my request send me itemised bill and charge for the itemised bill @ Rs.50/-, so I request customer care and he take my request and said that in next bill credit the Rs.50/-; but I will deduct Rs.50/- from your bill and paid balance amount. Please now dont carry forward balance amount and waive the same in current bill. Thanx
Please note that 4th Feb. bill I dont want itemised bill / caller tune.
Thanx
Yours faithfully,
MAHENDRAKUMAR JASANI
N.B. : i GOT 5 AUTO REPLY BUT NOT RECEIVED ANY REPLY FROM YOUR SIDE. PLEASE REPLY IMMEDIATELY.
From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 4 Jan 2011 17:15:15 +0530
Subject: Vodafone mobile number [protected]
Dear Mr. Jasani,
Thank you for your email dated 03/01/11, regarding Caller Tune for Vodafone mobile number [protected].
We wish to inform you that as in safe custody all services are temporary deactivated, Caller Tune is not chargeable.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Wish you and your family a very happy new year.
Happy to help,
Sanobar Bilgarami
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Dated:19/01/11
TO WHOMSOEVER IT MAY CONCERN
Respected sir/madam,
This is regarding the wrong bill amount which I received for my post paid no;[protected] for my handset which is 5800 music express.The maximum bill which I had received including the internet charges usage is Rs 700/-The amount which I received for this month is Rs 2517/ out of which more than 1800 Rs is just for the internet charge and I completely disagree to this bill as I have not used the internet to that extent thst m receiving so much bill, and will not do the payment.If I am going to receive so much bill then I would be forced to disconnect the number. I would highly appreciate if you would look into the matter. Waiting for favourable reply.You can reply me on my e-mail id:[protected]@rediffmail.com
ThankingYou.
MANAAR SHAIKH
TO WHOMSOEVER IT MAY CONCERN
Respected sir/madam,
This is regarding the wrong bill amount which I received for my post paid no;[protected] for my handset which is 5800 music express.The maximum bill which I had received including the internet charges usage is Rs 700/-The amount which I received for this month is Rs 2517/ out of which more than 1800 Rs is just for the internet charge and I completely disagree to this bill as I have not used the internet to that extent thst m receiving so much bill, and will not do the payment.If I am going to receive so much bill then I would be forced to disconnect the number. I would highly appreciate if you would look into the matter. Waiting for favourable reply.You can reply me on my e-mail id:[protected]@rediffmail.com
ThankingYou.
MANAAR SHAIKH
IN MORNING OF 19.02.2011 I CHECK MY GPRS DATAU REST BALANCE BALANCE IS 11MB BUT IN EVENING I SURFFING APPROX. 10PAGE FOR SSC MTS ADMIT CARD DOWNLOADING AFTER 20 MINUTES MY MAIN BALANCE DEDUCTED BY RS.17 WHEN I COMPLAIN TO CUSTOMER CARE THEY TOLD ME VODAFONE NEVER CHARGE WRONG YOU SURF MORE THAN 50 TIMES ABOUT USSING 501KB EACH TIME I REQUEST FOR RESISTER MY COMPLAIN BUT THEY DO NOT REGISTER MY COMPLAIN
Vodafone — wrong billing without customer activation
for every activation and deactivation of services they always ask for confirmation by sms.but from last 2 to 3 year ihave seen in my itemised bill that they are charging without my consent. they simply charge it without any confirmed proof from my side whether i had activated it .the major problem is with there internet charges.they charge for the download for which charges are never informed.is this the way a big company like vodafone behaves. have they become bankrupt or does the indian government are letting them to do this.Vodafone — no email services, unnecessary charge for vodafone live
I bought a new blackberry ( old mobile is also blackberry ) and there is a problem in transforming email settings from old mobile to new one. When spoken to customer support, first thing is they dont know the solution. 2nd thing, after promising to get back to me in 24 hours, they never did. I called back after 35 hours and found no solution. When i started questioning about the services, they started putting down the call. This is embarrasing to see a customer support guy putting down the call ( After keeping on hold for some time ). When asked for MNP ( Mobile Number Portability ), no one responded. Almost spoke to 7 different customer support guys after entering into MNP IVR option and they have different reasons apart from giving solution for MNP. Its been 3 days i didnt get any repoonse.Other case being, i was cheated by activating Vodafone live on my Blackberry since December 2009 till Jan'11 ( blackberry doesnt need Vodafone live services, which i identified later on through a friend ). Need justice please.
wrong billing was given to me by vodafone..however as i had activated billing details i came to know that i was being charged for internet facilities which i never had in at he first place.. i informed the same at voafone center [andheri west] and was assured that it will be taken care off..a complaint number was also provided .. was called and told that it was a mistake hence they told me to pay on 1500 /- [from a total of rs3000 ..] after i had cleared this payment.. still my phone is not working .. instead my postpaid num is converted to prepaid even after assuring me.. the calls are still coming asking for the remaining payment... help please
wrong billing was done by Vodafone live of my cell no [protected] ,my vodafone live was activated on 13 feb and from dat day to till date when i deactivated , i have not at all surfed the web properly , it got connected only thrice where i just check my mail for a min. i have spoke to dozens of vodafone representative over a call , they informed me that there was a problem with vodafone live and it will take some time to streamline .
i remember the last reference no :[protected], wher i have requested for vodafone mobile connect also . then at the end of month they have raised a bill of around RS 800/- bill for vodafone live apart from my regular bill amount , which is totally wrong on me , thou i have made a payment of the same . but i request them to look into the matter ,
pls see i have been to ur mobile care center for my issue , they told they are helpless since i m into corporate plan , can you pls look into the matter , now evertime i make call i get 2min msg that your bill is due . which is really irratating specially on duty work , ur vodacare representive told he will deactivate that msg within half an hour , but nothing happend ,
, i have spoken to 7 of vodafone representative . i wonder how they work .
- when i haven't used a single MB of data usuage , it can be check thru my cell (vodafone representative checked that) data usuage . and told me there is certainly some problem but when contacted to nodal officer they revert mail with their standard reply that billing is indeed correct , and in next month they have crossed the limit in the month of 8 days till when i have not deactivated VL they generated bill of Rs 1500 /- , showing that i have used daily of rs 200/- internet or so . in the pervious month when they have charged Rs 800/- the Vodafone lady called up and said that my cell must be in auto connectivey mode which may have caused rs 800/- bill . my bill show that i have used 10 paise for each transactions and it sums up to 800/- . this much was acceptable and next month they have asked for 1500/- which is total injustice ....i have tried to be in touch with nodal officer for long time they kept me hanging till more than hour , they just reply thru that every thing is indeed right from their side .
i remember the last reference no :[protected], wher i have requested for vodafone mobile connect also . then at the end of month they have raised a bill of around RS 800/- bill for vodafone live apart from my regular bill amount , which is totally wrong on me , thou i have made a payment of the same . but i request them to look into the matter ,
pls see i have been to ur mobile care center for my issue , they told they are helpless since i m into corporate plan , can you pls look into the matter , now evertime i make call i get 2min msg that your bill is due . which is really irratating specially on duty work , ur vodacare representive told he will deactivate that msg within half an hour , but nothing happend ,
, i have spoken to 7 of vodafone representative . i wonder how they work .
- when i haven't used a single MB of data usuage , it can be check thru my cell (vodafone representative checked that) data usuage . and told me there is certainly some problem but when contacted to nodal officer they revert mail with their standard reply that billing is indeed correct , and in next month they have crossed the limit in the month of 8 days till when i have not deactivated VL they generated bill of Rs 1500 /- , showing that i have used daily of rs 200/- internet or so . in the pervious month when they have charged Rs 800/- the Vodafone lady called up and said that my cell must be in auto connectivey mode which may have caused rs 800/- bill . my bill show that i have used 10 paise for each transactions and it sums up to 800/- . this much was acceptable and next month they have asked for 1500/- which is total injustice ....i have tried to be in touch with nodal officer for long time they kept me hanging till more than hour , they just reply thru that every thing is indeed right from their side .
I was having 2 vodafone # viz [protected] and [protected] on which there has been wrong billing for an ISD to Latvia and the number on which it states i have called doesn't even exist i am in constant follow up with them from 9 jan 2011 for the same but they claim that it has been done by me as it is reflecting in my bill, which means that they can put any no and charge you.
the call charges where 100 rs per min, i was shock. after this when i visited the vodafone galary to complain about it, the customer service officer gave a veered smile as if i was a thief. till today the follow up is going on but nothing is happening.
Please help
Mayur shah
the call charges where 100 rs per min, i was shock. after this when i visited the vodafone galary to complain about it, the customer service officer gave a veered smile as if i was a thief. till today the follow up is going on but nothing is happening.
Please help
Mayur shah
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Vodafone mobile — Wrong billing by Vodafone
I am using Vodafone no [protected], In the month of Jan' 10 Vodafone generated a wrong bill for the said no. I've called VF Customer care centre for details, every time executives of the call centers replied that I 'll get a feed back call within 48 hours, it has happend for four times. No body has called me even after giving my alternate contact no. I have not made the bill payment. after few days I got a call from VF Credit Cell asking to pay the bill, I info'd them about wrong billing issue and got the assurance that I'll get the waiver off for the wrong billing and they asked me to pay the balance amount, which I did later. Later on when I called to the person who gave me assurance for waiveroof has never answered my calls. Now VF Legal cell calling me and blackmailing me to pay the outstanding amount otherwise my name details will kept it blcok list and telling that I'll not get any post paid mobile connection in future.I am ready to pay the outstanding amount if i get a good reason for my bill, but VF simply denying to give the info and blindly arguiying that I used gprs services. without giving details.
I request you all to let me know that where I can complain on Vodafone on this issue.
Pl send your response to my mail id.
Regards,
Sekhar SS