[Resolved]  Volkswagen — Substandard after sales service.

Address:

Bangalore, Karnataka

If you are planning to buy a Volkswagen pause read our experience and then decide.

It is not ‘Das Auto’ as they claim.

Firstly, none of the dealers understand what is meant by customer orientation. The dealers change their colors once the sale is closed.

We booked the vehicle through Volkswagen Downtown Bangalore,Magrath road.

Post sales service was horrendous. It took us three months and five follow up calls to get the car papers and RC smart card.

The vehicle pick up is very slow and not encouraging. We had almost decided to surrender back the car. Unfortunately for us our 4 month old Volkswagen Polo had met with an accident and this was the acid test for Volkswagen’s service.

We choose to try with the only other dealer in Bangalore and it was nightmare getting the car repaired from Volkswagen Palace Cross. It was delivered to them on August 10th.

The vehicle was delivered on Wednesday, August 31st after several repeated follow up calls and escalations. It took them almost 3 weeks of ‘service time’. All our excitement went down the drain on inspecting the car as the condition was completely unprofessional and work done on the car was extremely sloppy. There are numerous scratch marks, dents and unfinished edges that illustrate the lack of care with which Volkswagen handle their products On opening the bonnet we were ashamed of having bought this car from this well reputed automobile firm as the insulation/damper was completely torn apart. I have attached a picture of the bonnet after the car came from service. On asking the staff about the problem we were told that a rat had eaten away the insulation over the days of repair.


Personally, I think Volkswagen must pump in as much money into their customer care as they do in marketing their products. From our past experiences with Skoda, Maruti, Fiat and Honda we have never seen such horrible customer service. I would not recommend buying a Volkswagen car to anyone and deeply regret having bought one already.


The special edition of Times Of India with a tablet battery music or silver coated special pull out front page does not make a difference to end consumers.
Volkswagen would be better off improving customer service than spending money on advertising.

It is only now we understand the value of Fiat , Maruthi and Honda service levels.

J M Prasad

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