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[Resolved]  Voltas Ac — Customer service sucks

I have bought Vertis elite 1 ton split AC from "R.A electronics, panch bati bharuch". Within a months time, i have a water dripping problem from the pipe. On complaining to R.A electronics, he did not respond for 8 days and on calling again, he said conveyance charges(Rs 150/-) has to be paid and even after this he does not guarentee immediate service. Does voltas have such bad dealers who piss off their customers?

Voltas customer service really sucks!!
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Aug 14, 2020
Complaint marked as Resolved 
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VOLTAS VERTIS PREMIUM WINDOW AIR CONDITIONER 1.5 TON — HAVE NOT RECEIVED THE FREE SERVICES PROMISED BY VOLTAS

I had purchased this air conditioner (from the dealer Sarada Electronics, 42, M.G.Road.Kolkata-82) in the name of Mrs. Shovana Banerjee the bill date being 20/04/08. S/N:4010875M08A001449.

I am very disappointed with Voltas as firstly i didn't receive any of the two free services promised by Voltas and secondly when i tried to call up Voltas in order to provide my with the services, none of the phone numbers present on the Voltas Website seem to be correct, the customer care number also appears to be non existent.

Due to this negligence from Voltas' side my A.C has stopped working now and its just been one year.But the problem is that its still impossible to get in touch with Voltas.Its a pathetic company which is offering pathetic services to its customer.It has absolutely no concerns about its customers.I would not advice anybody at all to buy Voltas products since their after sales services are as poor as it can get.

I'd like prompt action from Voltas' side for this behaviour of theirs so as to reach to a suitable solution to my problem.

Suprateek Banerjee
Flat No.4, 2035,
M.G.Road
Kolkata-700082

Ph[protected]
Mob- [protected], [protected], [protected]

Voltas/Voltas Split Vertis Plus 1.5 ton — Cooling Problem

Dear Sir,

I had purchased an AC Voltas Split Vertis Plus 1.5 ton on 05-Sep-08 from Saraf Cooling
Company Pvt. Ltd. 122/1/A-2, Sarojini Nagar, Kanpur. Now I am facing cooling problem
from one month . I had registered many complaints to dealer end but no positive
response came from their side. Still I am facing cooling problem in Hot summer
Attached Bill & Complain Slips.
With request to you, Kindly resolve my problem at the earliest.

Your's Faithfully

Amarjeet Singh
VOLTAS COMPANY IS NOT PAYING ANY ATTENTION TO CUSTOMERS COMPLAINTS. THEY TAKE ALOT OF TIME IN ATTENDING THE COMPLAINT. VERY POOR SERVICE OF THE COMPANY .
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Customer Care Sucks !!! Never Ever buy a VOLTAS, its a bad bet and I am really paying for it.
We bought 2 to split AC from Khanna Aircon, Faridabad in March, 2008. This year we lodges complaint
with Voltas complaint centre at [protected] since 26.5.2009. The compressor of the AC is not working
which is under warranty for 5 years. Following complaint Nos. were given by Voltas Centre :

09MY262367 26.5.2009 Nobody turned up to attend to the complaint
09JU100509 10.6.2009 Nobody turned up to attend to the complaint
09JU240658 24.6.2009 Nobody turned up to attend to the complaint
09JU300659 30.6.2009 Nobody turned up to attend to the complaint

We deeply regret to say that Voltas After Sales service is very poor and people are not at all bothered
with the grievances of the public. If on our complaint of 30th June, their service engineer does not turn up
to set right the AC we will have no choice but to take appropriate action against them. JL Chugh Frick India Limited, 21.5 Kms., Main Mathura Road, Faridabad-121003, cell No. [protected]

VOLTAS LTD/AIRCONDITIONER — WATER POURING FROM A/C

DEAR ALL,
I AM LITERALLY SUFFERING WITH A SPLIT AIRCONDITIONER (MODEL VERTIS PLUS-1.5TON) WHICH INITIALLY SPRINKLED WATER, LATER ON NOW WATER IS POURING (JUST IMAGINE COLD WATER POURING ON SLEEPING PEOPLE, MATRESS, PILLOW, COT ETC., IN THE MIDST OF NIGHT) FROM THE INDOOR UNIT.
ATLEAST HALF A DOZEN SERVICE TECHNICIANS HAVE VISITED MY HOUSE AND EACH ONE GIVES SOME STORY AND LEAVES PROMISING THAT IT WILL NOT HAPPEN AGAIN. IT WILL BE OK FOR SOME TIME AND AGAIN WILL START POURING WATER.
I AM SERIOUSLY THINKING OF FILING A CASE AGAINST THEM IN THE CONSUMER FORUM. "GUYS!! BEWARE AND BE CAREFUL WHEN YOU CHOOSE YOUR A/C".
voltas customer care sucks

Voltas, Godreg — Poor service and no installation, ignoring behaviour of service desk,no updates etc etc.

The most pathetic service i have ever recieved is by reliance digital store (Shipra mall).
At the time of sale nobody guided me that they dont entertain grilled(iron) windows so i have to search for a welder get the things done for them.
secondly the new refridgerator which i bought is not working at all, engineer from reliance came and kicked it and guided me that it will work after 4 or 5 hours but its not.

Am still waiting for the installation and fridge repair there are no followup calls by service desk with customer, everytime i call they put me onhold or dont pick it.

I really dont know where to go. Please suggest me some way to escalate my query to higher authorities as i really want to take this to higher level.

vertis plus — ac not working since i bought it

i complaint about my ac 3 4 times but it not repaired yet. they took my ac and replace compressor and charge 2500 for ac gas still condition is same. it my worse experience with voltas.
I have bought one voltas AC and found that the given remote is of other model and not working with the AC. I had launched the complaint and waiting for the new remote from last 60 days. Is there any body who knows the no. of senior officer of Voltas.

Very Bad Experience for VOLTAS.


Daljit singh

Complaint No :- 09my240702

Voltas / Split AC 1.5 Tonnes — FAULTY BRAND NEW PROUDCT

Its been 6 days we have purchased a votas 1.5 tone split a/c. It worked for only one hr and stopped.

We have registered a complaint for the same with Voltas customer support. However they responded after 4 days and told us its the unit which is faulty.

As there was leakage in the unit, the gas was gone.

However on the seventh day after 100's of call, finally a person came to see the faulty unit and weilded the brand new a/c unit.

Irrespective of the brand new product they have wielded the faulty product and refused to replace the same.

Kindly replace the wielded unit and we need a brand new unit for which we have paid the money more.

Please do the needful.

Voltas Vertis Plus Window AC 1.0 Ton — NOT WORKING properly from day of purchase

The A/c is not running for even 5 minutes properly. The A/c is not going to set temperature in any mode.
The display shows 14 deg in digital display which is not existing. Compressor is not getting started. Always OFF.
our spilt ac of voltas elite creating problem not cooling purchase it three month back please remove as soon as possible our address yadav ortho padic hospital circular rewari
I had purchased a Voltas Vertis Elite Window 1.5 T A/C from Navrang Audio & Video Pvt. Ltd. Lakshmi Nagar (Bill# 7879) on 12th Sep 2008. SO this is in GUARANTEE PERIOD. In this summer season, from last 10-15 days it has started troubling us. When we on the A/C it works well, but after auto cut the compressor do not start again.
The worst part is the whenever we lodge a complaint in customer care, the service engineer comes, and surprisingly, each one gives a different logic/problem. On complain # 09JL131087 (Dt 13 Jul 2009) the engineer came and said, " the compressor is faulty and need to be replaced ". I was bit surprised with the comments, as it starts well and cools nicely, but only it do not start again after auto cut off. I did not satisfied and made another complaint # 09JL150374 on 15th Jul 2009, the second service engineer came, and said the computer panel is faulty and it is not controlling the work of the compressor properly.
Now I am in a dilemma, how to believe upon, again the Marketing Manager Mr. Rajeev (M # [protected]) for this reason, is a very rude person, and do not try to understand anything.
I am now fed up off this issue, and will not suggest anybody to go for VOLTAS. We have put our hardened money, and this company do not hear even in the Guarantee period. Moreover the After sales service is so poor that the engineers are not able to analyze the situations themselves.
I work in a big corporate, where almost 600 people work together, if will not be able to stop ALL of them to purchase VOLTAS A/C, but I am sure few of them will definitely agree to this and will never go for VOLTAS A/C.
i bought a split ac in feb and it is not working . In just 4 months . i feel it wld hv been better had i bought some other brand!!!
I am having voltas vetis plush windows ac with 1.5 ton. from last 10 days(Since 11 July 21July 2009).it's not working after complaining the dealer, he has found that relay of my unit is not functioning but as per dealer situated at Jagat Farm Greater Noida, Relay is not available anywhere in NCR Because it's a "OLD MODEL",
Voltas Vertis Plush windows AC Is OLD MODEL????????????????????..., , , , , , , , , , , , , , , ,
i have recently got purchased one ton ac but till today it is creating a lots o fnoise when ever the compresser starts and the starting of compressor is too with great noise what to do
do i need to replace it as engineer have already checqued twice

Voltas India Ltd / Bansal Electronics — Relace Voltas Window Air Conditioners main plastic window grill has no two lock pin and installation time window has crack in corner.

Dear Sir,
I have purchased voltas window air condition 0.75 Tone elite modal and serial no. 4010870M08C001042 from Bansal Electronics, SCO 385, Sector 8, Panchkula, Haryana. Invoice No. 4058 Dt. 7/06/2009. Tin No. [protected].
At the installation time my plumber has told me : your air condition has no two lock pin in plastic door and corner has broken so immediately change it. I told Bansal Electronics’s proprietor but he was refuse this mater. I complained to voltal limited complain No. 1674 Dt. 10/6/09 it’s service man Mr.Gurupal came and note this mater and informed company will change this plastic window body as soon as possible. I did more complain and no was (2) 09JU290522 Customer id C0980416. Complain no was (3) 09JL250804 DT. 25/07/09. I also request to voltas service center to Mr.Maninder Garg. Voltas service persone told me if I received this body than I replacing. But how much time are you taken? Today 1.5 months was completed but my problem was not solved.
Thanks,
Regards,
Anil Patel (m) [protected]

votlas window AC — lost remot

i spoke to cosumer care for a new remote . I have lost my remote of my window AC . two techician came assure me to deliver remote but still witing

Voltas/ Split Air Conditioner 1.5 ton — Not proper working since installation

I have purchased one Voltas (Vertis Plus 1.5 ton) Split AC from M/S Oswal Electricals(Sole Authorised distributors at Jabalpur) on 27.04.2009 vide their bill no 449 dated 28.4.2009 for Rs 26000/- It was not working properly from the date of installtion. I have requested several times to Mr Golchha, Prop of Oswal Eletricals but giving assurance that in a day or two mechanic will be coming. Now almost three months have passed and no proper reply/response received from the dealer.
Now I feel that I should approach Consumer Forum for my comlaint.

Sanjay Agrawal
C/o Reliable Products & Services
1967/1, Wright Town, Opp Stadium Gate No.4,
Jabalpur-482002(M.P.)

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