[Resolved]  Voltas Split Airconditioner — DEFFECTIVE UNIT

Sir,

The trailing mail is self explaintory.I need your help to sort out this issue.There is no body in the organisation to help or interested in solving the problem.

Looking forward for your help.

Thanking You

Anil Gupta
Mobile No.[protected]



Dear Pankaj

No response till now.

--- On Wed, 8/7/09, [protected]@voltas.com <[protected]@voltas.com> wrote:


From: [protected]@voltas.com <[protected]@voltas.com>
Subject: Re: VOLTAS UNIT 1.5 SPLIT
To: "anil gupta" <[protected]@yahoo.co.in>
Cc: [protected]@voltas.com
Date: Wednesday, 8 July, 2009, 11:43 AM


Dear Sir,
Greetings from Voltas.

We are really sorry for the inconvenience, our service Manager Mr. Sanjeev
Agrwal will speak to you and we will resolve the issue on top priority.



Regards

Pankaj Kumar
Business Manager
VOLTAS LTD.
(U.P. West & Uttarakhand)
[protected]/ [protected]



anil gupta
<[protected]@yahoo
.co.in> To
voltas.[protected]@gmail.com
07/08/2009 09:38 cc
AM [protected]@voltas.com,
[protected]@voltas.com
Subject
VOLTAS UNIT 1.5 SPLIT











Dear Sir,

This is to bring to your kind notice that I have purchase one unit of
world famous product of " VOLTAS" on May 02, 2009 from your authorized
dealer IRANI TRADERS Shop no 7, Kochar Complex, Raja Road, Dehradun
against Cash Memo No.55980 dtd.[protected] and paid Rs.29100/-by cash.

Since, the day I have purchased this product of your I am facing problem
of no cooling effect.

The first complaint in this regards was made by me on May 08, 2009 to the
Irani Traders against reference no. 09MY084066 and you will be surprised
to know that the engineer visited my place on June 07, 2009 i.e. exactly
after a month (this really needs a slap on the back for the service given
to the customer by such a big group). He went back saying the unit is
working fine which means I am not a normal person.

The second complaint was made on June 17, 2009 and the ref. no. 09JU171417
. The best part of this complaint that no one bothered to visit my house
to give the solution.(Complaint is still open).

On June 24, 2009 I logged a third complaint and got ref. no.09JU242269 this
time you were kind enough to send the engineer on July 07, 2009, after 15
days and the engineer went back saying the unit is fine.

What do you think of me and family?

I never expected such a poor service and response from such a big group of
Rattan Tata, a person who is known for his committment and services .

Now. it is high time either you take proper care of the unit or take it
back and replace it with the new packed unit other wise I will be forced
to go to the consumer court for the harrasement and breach of contract.

I am looking forward for your positive response with in two days from the
date of this mail.

Also note if I do not get any response I will make it public through media
belive it I mean it.

Thanks n Regards

Ashish Aggarwal
contact no.[protected]




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