[Resolved]  Voltas Vertis AC — poor service

Seeing so many complaints with Voltas AC, I find myself one among the crowd. My Voltas windows AC has been giving a lot of problems - Fan is not working, Fan Capacitor is not working, Fan bearing is defunt and now the motor is not working!!!

Voltas is no-1 cheater, i have bought 0.80 tom window AC and stopped working in 13th Month, when i have called to customer care they have told me that they will charge Rs.300 to come for visit and they will check the problem and all the repairing and replacement charges are to be borne by you.

This is just looting

I am strongly dissatisfied with the service facility of Volts A/c service center. I am regularly filling a complaint regarding the A/c but they don't have ear to listen. I have feced lots of problem in these days bcz of my A/c is not working due to some deffect in parts. Now i want to sue on comanpny for the problem faced by me due to the A/c.

VOLTAS NO! Lutera. ... Don't purchase the A/c of VOLTAS COMPANY Never and Ever . If you purchase the A/c produce of this comany then u r the fool no-1, and u r going to bear the loss of duble amount of A/c.

So its my advice to all customer that DON't Buy the A/c of VOLTS.

The comment and attitude of mechanic is not good. I also purchased a voltas split AC from Panvel
and since the date of installation AC is not working. I have decided to bring the matter with Consumer
redressal forum very soon.

I had purchased a 1 ton voltas ac from snehanjali (mira-road) on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment.

iam not getting remote control of voltas vertis from last 2 years

I thought I was only one who was suffering. I have bought an 1 ton split ac 45 days back. There was a small problem with the autoswing. I have called up customer care and lodged a complaint. After giving two calls a day, the guy named Murali from Sri Sai Air Conditioners, Koti, Hyderabad turned up after 15 days and with all his experience he broke the lowers. From then there has been a continous replacement of the lowers which were told as shipped from TATA manufacturing unit with all possible delaying. Strangly none of the pieces fit into my ac and they say that it becomes perfect after some time. These guys have defined a new meaning for the branded products. I just one to say one thing: A ### gives proper service than these guys. TATA Voltas customer care is bull ###

I am quite disappointed with my Voltas ac too. It is less than a year old, that is under warranty, and it barely cools. I have put in numerous complaints, but no engineer has visited to resolve the issue. More importantly i have not even received a single free servicing till date. I am surprised that a renowned brand like TATA is running a con where they disappear as soon as they are paid for the ac. I don't think i'll ever purchase a TATA product ever again in my life.

The ironic part is that my dad told me not to buy Voltas, and i insisted that "It is a TATA product". Anyways, he replaced his with an LG and i replaced mine with a Voltas Vertis Plus. He has received amazing after sales service from LG while i'm still waiting for the friggin ac to work. It is amazing that Koreans can come to India and do a great job of things, and our indigenous firms are completely incompetent to service the local markets.

If you call the customer service, in all probabilities you will speak with Javed A or Javed M (it seems the call center has decided to call every customer care rep as Javed so that the representative cannot be traced by a customer, or the fact that there are only two representatives running the call center). Ask for an escalation to lodge a complaint and the customer rep will give you wrong or disconnected numbers just to end the call. After calling and speaking with the multiple Javeds in the customer care department and receiving numbers of various head of departments, I still have not been able to speak with a person who can help me out.

As a last resort, I went to the shop from where I had originally bought the Voltas ac. I was surprized at what i heard from the sales rep: "Ek baar Voltas ac mein problem aa jaye to phir baar baar aati hai. Aap doosri company ka naya ac kyon nahi le lete". So now even the retailers are pushing brands other than Voltas.

End result, I went to the place where my dad bought his LG from and ordered an LG ac.

Voltas AC-Vertis — POOR SERVICE: IT DOES NOT WORK AT ALL

Dear Consumer Complaint Dept,

It is with utter frustration that I am writing to you about this product. I had purchased VOLTAS AC-Vertis -2 ton split ac. in feb 009 for my office. Believe it or not, these people had installed it their own sweet way and because of this the entire gas leaked out. Now after several complaints they took their own time to come and visit and reapired. Not even a week has passed and still it is not working. It is scorching heat here in Chandigarh and my staff are also suffering. We all need a solution for this or ban this product instead of such situations.

Please take some action immediately.

Thank you.

Regards
Harpal Singh
+91 [protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

DEAR ALL COSUMERS
I ALSO A SERIOUS VICTIM OF THE NON COMPLIANCE OF THE SERVICE FROM TATA VOLTAS A/C . I ALSO BOUGHT A 1.5 TATA VERTIS PLUS A/C IN THE MONTH OF MAY 2008 AND DUE TO THE IRRESPONSIBLE PORSONNEL OF THE DEALER NAMED AS PARKER ELOCTRONICS AT FIROZABAD U.P. AS HE MADE A BLUNDER IN THE PROCESS OF INSTALLATION .
THE MOTOR WHICH REVOLVES THE FAN GOT DAMAGED AND WHEN I AM ASKING FOR THE EXCHANGE OF THE MOTOR ( WARRANTY PERIOD ), NOW HE IS ASKING FOR THE COST OF THE MOTOR .
INSPITE OF MY REGULAR COMPLAINTS, HE IS NOT TAKING CARE FOR THE A/C . SO I AS A BROTHER WILL SUGGEST YOU, PLEASE NEVER PURCHASE ANY THING MERELY ON THE BRAND NAME OF TATA .
PLEASE GO AND SEE HOW IS THE DEALER ? WHETHER HE IS COMPETENT ENOUGH TO TAKE CARE FOR YOUR CAUSE .
IF ANY BROTHER OR THE SISTER CAN SUGGEST AT THIS POINT FOR MY PROBLEM, I WILL BE GRATEFUL TO HIM/ HER .
THANKS
AJAYA BHAWALPURIA
[protected]

Voltas Vertis Gold 1.0 Ton split AC — No service support by the Authorised Dealer

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Durga Airconditioning Pvt. Ltd, Pitampura Main Road, Delhi-34 on[protected], and now I want the servicing of my AC, but even after complaining for more than one week, the Authorised dealer i.e., Durga Airconditioning is not sending anybody for service. please help.

Voltas Vertis 2 ton — Servicing required

My Complain no 09AP171889 FOR SEVICING OF VOLTAS VERTIS AC 2T, DTD 19/04/09 AT VOLTA NOS 66628695/96, MY 1 year Guarrentee expiry date is 27-04-09.

PLEASE SEND SERVICE ENGINEER AT THE EARLIEST.

SANJAY SAXENA
[protected]
[protected]

I have purchased a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.


Deepak Garg
+91-[protected]

I bought a 1Ton Voltas Vertis AC from Sougat, Ambala Cantt on 4/6/2008, against bill no.1433. but after only one month the display panel was not working properly. I logged calls many times at Sougat but every time i got same answer ie. "it will take 1 to 2 days more".

Now can you please solve my problem or suggest me where i should contact.

I think in future, i have to think before purchase of any Voltas product.

Waiting for your reply.


Deepak Garg
+91-[protected]

respected sir,
i am rahim, i have brought one voltas split ac(5 star vertis gold-1 ton).but that ac is not working at the time they install.we have brought it from COOLSTAR, PUNALUR, KOLLAM. we donot work it.the dealer said that.they cnt do nothing, because the have give the money to voltas main sender, then we call chennai and to macanical from trivandram come and took the PCV BOARD AND GIVE ANOTHER PCV BOARD.BUT THAT PCV IS ALSO NOT WORKING.then we called to ernakulam thenone mr.REDDY(service exicicutive) has given the number of manager.then, we have call the manager of voltas service .his name is JAIMON GEORGE.HE HAS TALK US IN VERY ROUGH.AND USE BAD WORDS TO COSTOMER.if the volas is not taking any action towards this we will take the help of MEDIAS.and GO TO THE CONSUMER COURT.IT WILL AFFECT THE COMPANYS SALES.we have brought ac in tha date 07-APRIL-2009.we have already given complaint and WE HAVE THE REPLACEMENT WARRANTY OF 5YEARS.AND THE MANAGER HAD TALKED VERY RUBBISHLY AND SWITCH OF HIS PHONE.WE SHALL WANT TO REPLACE THE AC.WE ARE NOT SATISFIED!

I have registered a complain for ac cooling not effective on 20th april 2009 with complain no 09AP200037, and since then till 27.04.09 Ihave followed up with service centre around 20 times with a response that your complain will be attended by today. But no service men has attended the complain till now.
Mr. Ratan Tata you should take care of your customer or they will discourage 10 other prospective customer for not buying your product.

Dear sir/ madam
we having 17 tr package unit in our factory purchased in 2007 is not working. model no- DPUASC-1700
Sr no- 0000463
complaint lodge to customer care, complain details is mention below.
Call- 09AP241390
Customer ID- C0852033

kindly arrange to rectify the same at the earlist

The after sales support of Voltas is poor and pathetic. The call center no.[protected] is difficult to get. The call center agents cannot provide any information about the visit of the engineer to repair the AC. They calim that your service/complaint call will be responded withing 24-48 hours which is not done. It is highly disappointing to note that companies like Voltas re offerring services which are nothing but trash. I had logged in my call for service on 28th April 2009 which was not attended to till 30th evening forcing me to get my AC repaired though some experienced AC mechanic. The RM seems to be not bothered about the quality of services being offered.