Show menu
FAQ FAQ Sign in Sign in

[Resolved]  VRL — Bus cancellation

Respected Sir,

I and my husband have booked bust tickets on 26th of October 2009 from Belgaum to Pune for sleeper couch seats which are in 2nd row. Journey date was 27th of October 2009. As I have some personal problem I can't travel on the seats which come at rare side of the bus. VRL has sent a message on 27th morning telling that the bus has cancelled and we were given seats in another bus. As per officials the has some problem hence they had to cancel. But I saw their site, on that day only 3 people had booked the but hence that bus was cancelled. In the new bus we have given seats in the last row. We have been talking with the VRL officers since morning to arrange for front seats. Company neither did anything for this nor it was taking any kind of responsibility. Also the officers were very talking in rude, harsh and sarcastic way. They even scolded us and said they will even not allow us to board the bus in the mid night. Bus was scheduled on 11.15 PM but bus started one and half hour late. Seeing the way the officers were behaving with no option we had to board the bus with seats forcefully given by them.
Please do the needful.
Sincerely waiting for your action.
Thanks in advance.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    VRL Travels Phone
    +91 83 6230 7300
    VRL Travels Address
    Giriraj Annexe, 1st Floor, Circuit House Road, Hubli, Karnataka, India - 580029