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[Resolved]  VRL Travels — BED BUGS ON SEATS

Iā€™m Prof. A S Kshatriya from Symbiosis, Pune. I traveled last night from Belgaum to Pune using your service. I regret to say that you are a poorly managed group. Your service was pathetic and attitude of people to look after our complaints was even shameful. The seats were full of bed bugs. We could not sit let alone sleeping. We requested for change of bus, but in vain. The driver was not bothered at all. Kindly take a note of this. I must be compensated for all the inconvinience and hardship.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

Hello, This is regarding the seat maintenance in VRL buses (Bellary to Bangalore). One cannot have a peaceful journey in VRL buses due to bed bugs. Next day you are to work with sleepy head. A year back i had raised the same complaint but still no action taken. I have complained to service providers informally also. Very bad take care of customers.
I booked the ticket from Mumbai to Belgaum in VRL on 11/02/2010 and my journey date was on 24/02/2010. My PNR number was 3193628 and my seat number was 25 that was in the middle of the bus. On the 24th they said that they have cancelled the bus what i booked and they gave me the back seat that too on the wheel. The journey was really hectic and i had body ache one the next day. Hence forth i never suggest any1 to travel on VRL.
I was travelling from Bangalore to Ilkal with my 3yr old baby. We had paid 650 for one seat since it was some festival season. Bus had some problem and he stopped once we crossed Hospet which was around 6AM. Driver said they are arranging for a but and till 8:30 there was no bus. I had pay for my travel from hospet till Ilkal, came standing since all buses were full. Pathetic service by VRL guys. Have decided not to travel by it.
I have seen bed bugs in sleeper coach bus (pune - belgaum bus) so many times resently, so kindly replace the beds & dont loose customer interest on VRL service.

Regards
santosh jain
[protected]
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I have seen bed bugs in sleeper coach bus (Hubli - Mumbai(Borivali) bus) so many times resently, so kindly replace the beds & dont loose customer interest on VRL service.
I hada very bad experience of Bed Bugs while travellinh from Belgaum to Bangalore Bus No KA25 4337 and its my sincere request to the management who is responsible for looking in to this, to take appropriate action, it no onger will affect passengers like me and make everybods journey pleasent.and good.VRL travels is reouted and maintain its status

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    Customer satisfaction rating
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    VRL Travels Phone
    +91 83 6230 7300
    VRL Travels Address
    Giriraj Annexe, 1st Floor, Circuit House Road, Hubli, Karnataka, India - 580029
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