[Resolved] VSNL dial-up connection — Cannot access my e-mail A/c.
Dear VSNL or Tata Indicom Total Internet,
I have been using VSNL for all my e-mail and surfing since 1995.
When I applied for broadband connection, you replied that your broadband facility was not available in our area. I therefore accepted MTNL's triband service. Since February 2004, all my e-mail and surfing has been through MTNL tri-band.
I renewed my subscription @ Rs.800/- per year plus tax every year on or before the due date of February 8th. But as stated earlier, I have not used the VSNL server since February 2004. Consequently as on 08.02.2009 the balance in my account was Rs.2, 171.93.
When I went to your VSNL building to renew my subscription on 06.02.2009, I was directed to an address given on a computer printed address label reading:
BROADBAND, 3RD FLOOR
SILVER SATELLITE BUILDING
ANDHERI -- KURLA ROAD
MAROL -- MUMBAI
and written by hand: 67250883 / 60607070
After numerous attempts I finally got through to 60607070 on 06.02.2009 and the gentleman who answered the phone informed me that there was no need to renew my subscription by paying Rs.899/-
but instead to send a message so that you could deduct Rs.3000/- from the above balance of Rs.2, 171.93 and keep my account operating so that I continue to get e-mails at this address.
Accordingly I sent you an e-mail message that same day (06.02.2009) and I also asked you if this balance (which at Rs.3, 000/- per annum will take SEVEN YEARS to get exhausted) could be utilised to pay for my Tata Indicom wireless internet -- ID [protected] -- to which I have subscribed w.e.f. 17.01.2009 for which you are charging me Rs.325/- per month.
However, I now find that I am unable to access my VSNL A/c and download messages sent to my e-mail address <[protected]@vsnl.com> or <[protected]@giasbm01.vsnl.net.in>.
I look forward to confirmation that I can continue to use my old e-mail address and download mail addressed to either of the above addresses.
Please also confirm that the balance in my VSNL A/c can be utilised for payment of the wireless internet connection.
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Aug 14, 2020Complaint marked as Resolved
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