Washing Machine Samsung — not attending the calls

i have purchased the samsungh karishma semi automatic washing machine in the year 2002. the outer cover was worn out within a year and was replaced. last year the spinner/drier was not working, and found that the wire was discnnected, . the same was repaired and charged rs.250 + charges. the same problem came last month and was repaired and the wire was connected. the same problem came this month also, ie within 45 days the same problem came. i contacted the customer care and informed that they will charge rs.250 and i have to pay. the worst service is the lack of service provided by the samsung engineer only and nothing is told about.