[Resolved]  Western Digital — worst customer care service in whole univesre

I bought a WD My Book Essential 1Gb External Drive in November 2009. The power supply died within 2 weeks. When calling WD support I was told they had forwarded my case to the logistic department and I would get a replacement within a week, but i didn't.I again call them and they told me that they where sorry and i would be getting the adapter within a week, but after several weeks of going back and forth finally they told me that they were out of stock and one would be sent when available. After going through this for 4 months today still they don't have an adapter. I asked the guy to forward my call to his superior, but he told me that he can't since my case was for the logistic department and even he suggested me to buy a local made adapter. I am still trying to talk to someone who can solve my problem but its of no use.
4 months and there appears to be no end in sight to get a $15 power adapter replaced. Samsung replace drives in less than a week. In India try to stay away from WD if you can.

This is happening with most customers. Somebody has to find details of contacts of their seniors and tell them the facts.