[Resolved] Western Railway — Non receipt of monthly statement | |
NON RECEIPT OF MONTHLY STATEMENT DEAR SIR, THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, AS WELL AS ON E-MAIL ADDRESSS, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY. I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT. IN CASE NON DELIVERY OF E-STATEMENT ON THE ADDRESS GIVEN, STATEMENT MAY PLEASE BE SENT ON NEW E-MAIL ADDRESS WHICH IS AS AHEAD.I.E. [protected]@GMAIL.COM. THANKING YOU. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 114 Comments | |
Comments
I am not recieving monthly statements but I do recieve call from your call center begging for money. I have told many times to email me my card statement. Also your website is the worst. I have tried hundreds of times to login and check the details but login page itself never loads. This is very much annoying.
My monthly statements are comming in time for me to pay the balance amount. Now also this month i have not yet recieved monthly statement so far and the due date is[protected]. What should be done for this
yours
bhanu
yours
bhanu
I endorse the above complaints. I would advise the Bank to take immediate remedial steps before it loses its customers and loses credibility in the present day competitive market. My statement dated 13th September, 2008 is neither appearing on my mail address nor it has been received by post till today.
Hari Singh
Credit Card No.[protected]
Hari Singh
Credit Card No.[protected]
I am receiving e statement for the past 2 months. But it asking password for opening the letter. But I have forgotten my password. please send hereafter by post.
With regards
With regards
I APPLIED FOR A CREDIR CARD IN MID-SEPTEMBER 2008 VIDE APP.NO.[protected].SBI's RELATED ADMINISTRATION CONFIRMED THE RECEIPT OF THE SAID APPN.VIDE SMS DATED 25/09/08 AT 14:55:12.BUT SORRY TO NOTE, THE CARD IN QUESTION IS STILL AWAITED...(?)
Sir,
For the last 3 months I have not recei card statement from you since I shifted to e-statement mode. Last month I requested to shift for hard copy option.I request you to take necessary action for delivery of monthly statement and sreamline the long pending issue. Due to your mistakes I paid @ Rs. 1150 against penalty, which is making me rethink while using SBI card. Other banks may be interested in giving good service.
Regards.
-Rahul Sakhrekar
For the last 3 months I have not recei card statement from you since I shifted to e-statement mode. Last month I requested to shift for hard copy option.I request you to take necessary action for delivery of monthly statement and sreamline the long pending issue. Due to your mistakes I paid @ Rs. 1150 against penalty, which is making me rethink while using SBI card. Other banks may be interested in giving good service.
Regards.
-Rahul Sakhrekar
DEAR SIR,
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY SIX MONTH ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY SIX MONTH ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
Kind Attn: Mr.Ryali Bhardway, Payment Assistance Unit, Gurgaon.
Card No.[protected]/ Your Monthly Statement dt. 25.7.08
Total amount due Rs.29537.65.
[protected][protected]--------
On receipt of this statement I confirm having spoken to Ms.Anusha on 8.08.08 @ 10.55am and i have enquired if the entire amount outstanding is paid before due date i.e.14.08.2008 any further charges will be debited.SHE CONFIRMED TO ME THAT IF THE CHEUQE GET CLEARED BEFORE THE DUE DATE NO AMOUNT WILL BE DEBITED. I have paid the entire amount on 8.8.08 through cheque No.369098 and it was debited to my account on 10th of August '08. But to my dismay Rs.28.80 &Rs.233.00 when I have contacted one Mr.Anand on the first week of September he was rude and I have said when the total outstanding has been paid by me how you have charged.
It is a total violation on your part saying that for a withdrawl of May'08 it has been charged in the month of August'08. It is a gross violation on your part when I have paid the entire outstanding. I am in receipt of your letter dated 20.10.08 asking me to pay the outstanding of Rs.627.72 is not acceptable by me.
I marking a copy of this e-mail to Reserve Bank of India, Mumbai and your corporate office and also Banking Ombudsman. I request you to reverse what you have charged. If not I dont require your Credit Card anr more.
Regard,
Shankar
Date 29.10.08.
Card No.[protected]/ Your Monthly Statement dt. 25.7.08
Total amount due Rs.29537.65.
[protected][protected]--------
On receipt of this statement I confirm having spoken to Ms.Anusha on 8.08.08 @ 10.55am and i have enquired if the entire amount outstanding is paid before due date i.e.14.08.2008 any further charges will be debited.SHE CONFIRMED TO ME THAT IF THE CHEUQE GET CLEARED BEFORE THE DUE DATE NO AMOUNT WILL BE DEBITED. I have paid the entire amount on 8.8.08 through cheque No.369098 and it was debited to my account on 10th of August '08. But to my dismay Rs.28.80 &Rs.233.00 when I have contacted one Mr.Anand on the first week of September he was rude and I have said when the total outstanding has been paid by me how you have charged.
It is a total violation on your part saying that for a withdrawl of May'08 it has been charged in the month of August'08. It is a gross violation on your part when I have paid the entire outstanding. I am in receipt of your letter dated 20.10.08 asking me to pay the outstanding of Rs.627.72 is not acceptable by me.
I marking a copy of this e-mail to Reserve Bank of India, Mumbai and your corporate office and also Banking Ombudsman. I request you to reverse what you have charged. If not I dont require your Credit Card anr more.
Regard,
Shankar
Date 29.10.08.
Dear Sir,
I am holdig your card no [protected] since last 2 years or more.One common problem was there many times.Like due date for my payment is 29th of every month.For the same cheque deposited through drop box on 24th or 25th comes to my bank for collection in next month.Then you charge late fee; which is reversed on call to customer care.
My question is why one should waste time in this process?
I always requested to accept cheque on any of your bank counters.
Every time repply was negative.
If you accept the cheque or cash at any of your bank branches both o[censored]s will be in win win situation.Both o[censored]s will have proof.
Your present is providing coushion for delayed payers.
For this matter you can refer my case.
I had dropped a cheque of Rs.1300 on 24/1/2008 to your drop box which came to my bank in last week of Feb 2008.
By chance I had conveyed the cheque number and bank details to your customer care alongwith details of drop box on 24/1/2008 itself.
Still you chrged me late fees and other charges ; also forced to pay the amount and suddenly the cheque came for collection to my bank for which your system denieghed to adjust that amount against EMI.
You can refer my email dated 17/2/2008 in this matter.
Also you can refer my emails during August 2007.
Now the same thing happened again.
I had deposited cheque through drop box on 25th of August which came to my bank on Sept 27th 2008.
You chrged late fees to me.This time I kept mum neither I called to customer care also; because I am fed up of this harrashment.
On 29th of September I was just to move to make payment of Rs.1250.00 to our Pune's collection centre at Senapati Bapat Road; I got a call that your person is coming to collect the payment. Next day your person came and collected the cheque now in the statement of Oct 2008 you charged cheque pick up fees. Why ?
I have paid my installment on 29th of october evening at your Pune collection centre.And request you to remove late fees charged in Sept 2008 statement And cheque pick up charges charged in Oct 2008 statement.
Also think seriously about above matter.Being customer I strongly feel that you are more interested in collecting these charges from us as major source of income.
Other matter is if some more amount is being paid by your customer you don't adjust the same against EMI of next billing cycle.If EMI and card has no connecton for accounting matter then create two saperate identities for easy understanding of customers like me.
As a sample case you can study my statements with a C.A. whether it is easy to understand ?
Also the language of your call centre follow up persons is so worst
it made me to go to police.
Kindly look into the matter and resolve the issues immediately.
Requested to cancell the late fees and cheque pick up charges at the earliest.
I am holdig your card no [protected] since last 2 years or more.One common problem was there many times.Like due date for my payment is 29th of every month.For the same cheque deposited through drop box on 24th or 25th comes to my bank for collection in next month.Then you charge late fee; which is reversed on call to customer care.
My question is why one should waste time in this process?
I always requested to accept cheque on any of your bank counters.
Every time repply was negative.
If you accept the cheque or cash at any of your bank branches both o[censored]s will be in win win situation.Both o[censored]s will have proof.
Your present is providing coushion for delayed payers.
For this matter you can refer my case.
I had dropped a cheque of Rs.1300 on 24/1/2008 to your drop box which came to my bank in last week of Feb 2008.
By chance I had conveyed the cheque number and bank details to your customer care alongwith details of drop box on 24/1/2008 itself.
Still you chrged me late fees and other charges ; also forced to pay the amount and suddenly the cheque came for collection to my bank for which your system denieghed to adjust that amount against EMI.
You can refer my email dated 17/2/2008 in this matter.
Also you can refer my emails during August 2007.
Now the same thing happened again.
I had deposited cheque through drop box on 25th of August which came to my bank on Sept 27th 2008.
You chrged late fees to me.This time I kept mum neither I called to customer care also; because I am fed up of this harrashment.
On 29th of September I was just to move to make payment of Rs.1250.00 to our Pune's collection centre at Senapati Bapat Road; I got a call that your person is coming to collect the payment. Next day your person came and collected the cheque now in the statement of Oct 2008 you charged cheque pick up fees. Why ?
I have paid my installment on 29th of october evening at your Pune collection centre.And request you to remove late fees charged in Sept 2008 statement And cheque pick up charges charged in Oct 2008 statement.
Also think seriously about above matter.Being customer I strongly feel that you are more interested in collecting these charges from us as major source of income.
Other matter is if some more amount is being paid by your customer you don't adjust the same against EMI of next billing cycle.If EMI and card has no connecton for accounting matter then create two saperate identities for easy understanding of customers like me.
As a sample case you can study my statements with a C.A. whether it is easy to understand ?
Also the language of your call centre follow up persons is so worst
it made me to go to police.
Kindly look into the matter and resolve the issues immediately.
Requested to cancell the late fees and cheque pick up charges at the earliest.
DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE IMMEDIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
Card No. [protected]
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE IMMEDIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
Card No. [protected]
DEAR SIR
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.
DEAR SIR
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.
DEAR SIR,
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS REGULARLY, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. TODAY I.E.[protected] HAS BEEN PASSED AWAY AND THIS MONTH STATEMENT ARE NOT Receive my name is dr akhil gupta my email is [protected]@yahoo.co.in
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS REGULARLY, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. TODAY I.E.[protected] HAS BEEN PASSED AWAY AND THIS MONTH STATEMENT ARE NOT Receive my name is dr akhil gupta my email is [protected]@yahoo.co.in
my card no. is [protected].
I had requested for change of my email address whereon monthly statement may be sent, while the acknowledgement has duly been received on my new, abovegiven email address, the statement continues to be sent to my my older address!
Kindly do arrange to have the needful done ie. to diarise to sen d statements on my latest (abovesaid email address) and receive my thanks.
dinesh kumar sood
I had requested for change of my email address whereon monthly statement may be sent, while the acknowledgement has duly been received on my new, abovegiven email address, the statement continues to be sent to my my older address!
Kindly do arrange to have the needful done ie. to diarise to sen d statements on my latest (abovesaid email address) and receive my thanks.
dinesh kumar sood
I have not received the monthly statement in December 2008
All these days I was thinking that only i was facing problem with SBI.but many peaople seem to share the same views. I had advised to cancell my card on the 6th Dec.2008 and was inforemd thru one person that the remaining amount can be paid after receiving the Dec.2008 bill that will be recd. druing the first weeek of Jan2009. Meanwhile i have received more than 50 call sfor SBI credit card and none of them seem to be aware of my card cancellation. Instead they are asking me for the cancellation assurance and compalint no., which they are supposed to have given.Meanwhile they say that 27th Dec. is the due date, therefore another 2000 is added on and now I am to pay Rs.34000 as against 32, 715/-
I really donot understand what is going on and what are your terms?
If I get any more bills for service charges etc., I will not pay and will really take seriou action. Evey time u want us to contact us only thru the toll free no. and we are kept on hold for along time. this was not the practice when u sold the card to us.
similalry, I was instructed to get the gift for my reward points form the website, but ur site never opens for the reward points.
It will be helpful i[censored] send us the list by post.
for payment your poeple seem to be calling again an again but noen of them are bothered about our reward points.
Kindly take care of this issue.I want my cancellation assurance. My card no. is [protected].On 13.01.09 I have dropped acheque forRs. 32, 716 and I need the receipt for the same.
I really donot understand what is going on and what are your terms?
If I get any more bills for service charges etc., I will not pay and will really take seriou action. Evey time u want us to contact us only thru the toll free no. and we are kept on hold for along time. this was not the practice when u sold the card to us.
similalry, I was instructed to get the gift for my reward points form the website, but ur site never opens for the reward points.
It will be helpful i[censored] send us the list by post.
for payment your poeple seem to be calling again an again but noen of them are bothered about our reward points.
Kindly take care of this issue.I want my cancellation assurance. My card no. is [protected].On 13.01.09 I have dropped acheque forRs. 32, 716 and I need the receipt for the same.
sir,
I am having sbi cedit card no [protected] and got it cancelled on phone in the month of jan, 2008
but last weak I got one sms from sbi card that I have to pay them Rs 2500.
I did not purchase on my card from 2007onward. my card was valid upto 05/08.
Last time on this card I purchased in dec 2007 for Rs 198. But I have to Rs 7000 for that.
I am not geting monthly statement from Dec, 2007.
pls do need full to me so that i should not get such types of harassment.
I am a retired ex-serviceman and living on my pesion it is very difficult to such type money
S S Sandhu
H/ No 27 Gali no 4-A
Vijay Nagar Batala Road
Amritsar(Punjab)143001
E.mail satwant.[protected]@yahoo.com
Thanikg you
I am having sbi cedit card no [protected] and got it cancelled on phone in the month of jan, 2008
but last weak I got one sms from sbi card that I have to pay them Rs 2500.
I did not purchase on my card from 2007onward. my card was valid upto 05/08.
Last time on this card I purchased in dec 2007 for Rs 198. But I have to Rs 7000 for that.
I am not geting monthly statement from Dec, 2007.
pls do need full to me so that i should not get such types of harassment.
I am a retired ex-serviceman and living on my pesion it is very difficult to such type money
S S Sandhu
H/ No 27 Gali no 4-A
Vijay Nagar Batala Road
Amritsar(Punjab)143001
E.mail satwant.[protected]@yahoo.com
Thanikg you
These stupid SBI Card people is harressing me every time, they don't send the bill to the mailing address and they call me only after due dates and it has been intimated to the concerned department, but the reply is not there. they have collected huge penalties, late fee, interest from me. apart from being paid the total outstanding as per the collection person(outsourced) statement. they are generating a balance of 3000+ as due and send the sms to my mobile now and then. they are drinking human blood and I don't know when this is going to stop.
Sir, I would like to bring to your notice that I have opted to close my account long back but every month i am still getting the statement from you. Kindly do the needful to close my account. Initially they asked me to pay some cash which i have done long back. Hoping to get information from you soon. Thanking you.
With regards
Anitha
With regards
Anitha
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THE MONTHLY STATEMENTS(last 5 months) ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
My card no.[protected]