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[Resolved]  Whirlpool 310 L Refrigerator — Sweating (water droplet collection) on chiller tray & vegetable container

We bought Whirlpool 310 Litre refrigerator 15 months ago. The item arrived with physical damage which was replaced after 15 days. Always the we found water dripping from chiller tray. Every 10 days some engineer visited and never solved the problem. They changed door first and replaced refrigerator completly just at the fag end of warranty. Even on the newly replaced refrigerator, we found water drops on vegetable tray. We had been complaining continuously and the service franchise keeps the call on observation always. Now whirlpool want us to pay 15% towards depreciation as a precondition for replacing this defective piece. We are not sure if product design itself was faulty. All vegetables are getting damaged everyday and our suffering continues.........Can any one give us solution
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet


Kirti Electronics, Ghodbunder Road, Thane, is selling to customers display pieces and old pieces packed in a new box. My family is a victim of their cheating behaviour and they will not replace the product.
I tell you all this so you can to stop buying from them and you will not be cheated.


LODGED A COMPLAIN ON 08.05.2012 AT 12NOON. Complain number is KL [protected]. Service Engineer(Mr Akhtar) came and informed that spare parts can be available only after infinitive days, and saying this he left with a charge of Rs 285/. Again we have informed customer care on the same complaint number and again they have assured for for the best service. Our fridge is double door (Model no 11486) purchased just before two years.

We are staying at Gujarat, with aged parents staying there at Salt Lake. Please help those aged fellows during these extreme weather.

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    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001